Customer Service Manager

Lilibeth M.Estioko

*-***** *** ****** **, Edmonton, Alberta

Mobile: 780-***-****

Email: ***************@*****.***

Professional Summary

*Skilled in building and maintaining good interpersonal relationship

*Eager to learn new process and techniques to enhance individual and team productivity. *Compassionate

*Bilingual: Speak English and Filipino

Education

*Bachelor of Science in Nursing, 2005-2009

Saint Ferdinand College – Isabela, Philippines

*Health Care Aide Program –2019- Certificate

Excel Academy – Edmonton, Alberta

Employment/Experience

1) Edmonton General Continuing Care – Trainee

10 Y and 12Y Practicum - September 3 – October 12, 2019

Responsibilities

*Implementing safety and health care plan to help clients improve their health and well- being.

*Reviewing, assessing and recommending improvements on client’s health care plan.

*Maintaining a safe working environment for clients and families.

*Collaborating with other medical professionals to promote optimal health.

*Preparing meals for clients and help in feeding.

*Assist clients in their ADL’s

2) Edmonton General-Gift shop (Cashier)- Associate of Caritas

September 05, 2018 -up to present

Responsibilities

*Develop staff-knowledge, skill and attitude

*Follow and enforce AOC Policies and Procedures.

*Purchase of stock and supplies allowed for the gift shop.

*It is the cashier’s responsibility to ensure that stock purchases are the right fit for the businesses and maintain assigned gross margin.

*Check delivered items to packing slip to invoice and sign. Suppliers are to be notified of any shortages or damaged/defective goods while the invoice a/o packing slip should be clearly marked so that the accountant is aware of this transaction.

*Match invoices to purchase orders, packing slips and receiving and forward all documents to accountant in a timely manner.

*Maintain cash floats and credit card balances.

*Provide a high level quality of customer service. Apply positive customer service and problem solving skills.

3) Caregiver (Childcare) - May 19, 2015- July 13, 2018

Daniel and Dana Robinson

Responsibilities

*Supervise and monitor the safety of children in their care

*Prepare meals and organize mealtimes and snacks for children

*Help children keep good hygiene

*Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents

*Keep records of children’s progress, routines and interest

4) Nursing Aide – June 21, 2012-May 8, 2015

Sharjah Kuwait Hospital- Sharjah, United Arab Emirates

*Provide hands-on care to patients and assist with activities of daily living.

*Perform routines tasks under the supervision of nurses.

*Monitor patient’s vital signs and record.

*Assist Nurse with admitting, transferring and discharging patients.

*Assist the physicians in giving treatments and examining patients.

*Perform procedures such as proper wound dressing and management.

5) Staff Nurse – April 1, 1999- February 28, 2001

Milagros District Hospital- Cabagan, Isabela Philippines

*Engaged in case studies and prepared report as required.

*Contributed to successful department safety audit.

Volunteer

Edmonton General Continuing Care – Jasper Avenue, Edmonton, Alberta

November 2016 – Present

Certification

*CPR / AED – August 07, 2019

*Abuse Prevention Short Version– August 06, 2019

*WHMIS – July 02, 2019

*HIA- June 11, 2019

*FOIP Focus on Privacy online – June 04, 2019

*BLS-CPR – April 21, 2015 – April 2017

*Diabetic Retinopathy – September 21, 2014

*Advances in DM type 1 Management and Care program & Workshop – March 20, 2013

*Basic Wound Care Training – February 7, 2013

Interests

*Dancing/Cooking/Singing

Reference:

1. Karen Kootenay LPN

Instructor- Excel Academy

Work phone: 780-***-****

Email: *********@************.**

2. Claudia Oster HCA- 12Y- Preceptor

Edmonton General Continuing Care

Phone: 780-***-****

3. Lidija Horvat- Jost

Business Manager- Associate of Caritas

Edmonton General- Gift shop

Phone: 780-***-****

4. Antarpreet Kaur- LPN

Balwin Villa/Grand Manor Group

Phone: 587-***-****

Contact this candidate