Machine Operator Customer Service

EMMA LOU T. CARDOZA

E-mail: ****************@*****.***

Mobile: +974********/77975681

A high performing professional with over 3 years experience, looking for work as a Receptionist/Admin in challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience. Competencies at a glance

Core Strengths:

Three times named mentioned at TRIPADVISOR for giving the excellent and good service to all the guest

A dedicated, conscientious individual with a solid background in Hotel Receptionist/ Restaurant/ Hospitality/ Administrative task Services on a large scale

Rapidly responding to and resolving any administrative problems.

Works well in fast paced environment.

Excellent organization and communication skills. Employment History

RECEPTIONIST AT ORYX LAND COMPANY (FADIA EL ENDELEK SALON) Doha, Qatar (October 24, 2018 –August 24, 2019)

JOB DESCRIPTION

Answering phone calls for client services appointment and confirming all their appointments.

Running the company reception area.

Designating the staff, performing the administrative task every day and checking the cash float.

Making the leave form of the staff and cooperating the HR team.

Sending daily report to the manager as well as to the management.

Checking the entire client’s reservation at the end of the day.

Ordering all the product needs from the suppliers.

Receiving all the products from the suppliers.

Doing the monthly inventory.

RECEPTIOINIST/ FOOD & BEVERAGE ATTENDANT/HOSTESS

Ezdan Hotel Suite Westby Doha Qatar (January, 2017 -2018) JOB DESCRIPTION

Inspected and cleaned food preparation areas to ensure safe and sanitary food handling practices

Attend roll call meetings before events kick off in order to learn function particulars, including hotel and guest expectations

Greet and welcome guests and respond to their requests in a courteous and friendly manner

Serve the beverage and food in the appropriate order and in tune with the expectation of the supervisor so as to ensure consistency throughout the hotel/restaurant.

Replenish beverages when necessary, and check with guests to make sure they are satisfied

Follow attendance rules and always go to work on a regular basis PANTRY COOK

Jollibee Mabalacat City, Philippines

(Feb 04, 2014 – March 04, 2015)

JOB DESCRIPTION

Set up the pantry station

Ensured the freshness of food and ingredients by checking for quality. Keeping track of old and new items and rotating stock.

Preparing all the Pantry items which are included in manure list

Managing different order quest from customers.

Properly serve the orders and check the packing for take away items.

At the end of the shift, Cleaning the entire station including reach-ins, shelves and steam table

Co-ordinate with the bus person kitchen staff, bar staff to ensure smooth operation and guest satisfaction

Trained for any security and emergency fire situation. MACHINE OPERATOR

L & T International Group Phils., Inc.

Clarkfield, Pampanga, Philippines (Nov. 06, 2011 – Nov. 15, 2012) JOB DESCRIPTION

Refer to orders for sewing garments and select appropriate materials

Ensure that all materials and auxiliary supplies are available prior to beginning work

Start sewing machinery at the beginning of a shift and test it for proper functionality

Notify supervisors of any problems or discrepancies during the sewing process

Attach button, grips, hooks and fasteners to finished garments

Ensure that excess material or threads are cut away from the finished product

Count number of garments stitched during a shift and record this information in company provided

Shutdown all the machine process after the entire shift CASHIER

SM Hypermarket Clark, Pampanga, Philippines. (Nov. 26, 2010 – Sep. 18, 2011) JOB DESCRIPTION

Greet the customers entering establishments.

Count the money in cash drawers at the beginning of the shifts to ensure that amounts are correct and there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Calculate total payments received during a time period, and reconcile this with total sales. SEMINAR/ WORKSHOP/ TRAININGS ATTENDED

Title: Waitress

Place/Venue: Dau Mabalacat City Pampanga, philippines. (May 11-29, 2015)

Title: Housekeeping

Place/Venue: Dau Mabalacat City Pampanga, philippines. (April 1-30, 2015)

Title: SWOT ANLYSIS SEMINAR

Place /Venue: ACLC of Mabalacat Campus, philippines. (November 06, 2013) Education

Short Course of a (CABIN CREW CERTIFICATE) in year 2019 at ICON TRAINING From ACLC CENTER NEW SLATA DOHA QATAR

Associate Degree of (Office Information System) in year 2014, major in office management, From ACLC Colleges of Mabalacat Campus Dau, MabalacatCity, Philippines Personal Particulars

Date of Birth: December 7, 1992

Age: 26

Civil Status: Single

Citizenship: Filipino

Character References:

Colin Hanks – Executive Technical Advisor at TANZIFCO COMPNY Contact: +974********

Johan Winters – Landscape Architect/Urban Planner Contact: +974********

Ahmed Shams – Restaurant Manager of Ezdan Hotel Westbay Doha Contact: +974********

I hereby certify that the above information is true and correct to the best of my knowledge and belief. Emma Lou T. Cardoza

Applicant

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