Nurse Case Manager
Detail-oriented, performance-focused, and results-driven professional with extensive experience in healthcare administration, quality assurance, and program development. Highly analytical individual, known for expertise in providing effective consultations to health departments and management, leading to system improvement and operational efficiency. Skilled at priority setting, handling, coordinating, and independently accomplishing multiple tasks simultaneously without compromising work quality. Adept at overseeing professionals, while quickly adapting to challenging work environments. Technically proficient with Microsoft Office Suite (Excel and PowerPoint), Trauma One, and Sunrise Clinical Manager. Core competencies include:
Rapid Conflict Resolution ~ Regulatory Compliance ~ Patient Relations~ Time Management~ Problem Solving
Strategic Planning and Implementation ~ Leadership and Cross-functional Collaboration ~ Quality Review
Phoenix Children's Hospital • Phoenix, AZ (2002–2019)
Trauma Coordinator 2014–2019
Managed the systematic evaluation of trauma patients in the Emergency Room (ER) and admissions.
Held full responsibility in reviewing trauma records including: charts, documentation and video review to ensure performance improvement and thoroughness of care.
Observed the hospital’s performance regarding departments and clinical services related to trauma patients, while determining the areas that needed performance improvement in individual, team, and system functions.
Created and administered multidisciplinary rounds including bi-weekly and weekly trauma meetings with all disciplines, involving advanced practice providers (APPs), nurses, case management, physical therapists (PT), occupational therapists (OT), speech therapists (ST), social work, nutrition, child life, psychiatry, psychology, and rehabilitation to review current patients and anticipate hospital needs through to discharge and rehabilitation.
Maintain active participation in multidisciplinary conferences which included morning rounds with the trauma surgeon and APP, while providing recommendations with regard to patient care to physicians, case managers, and bedside nursing.
Took part in bi-weekly and weekly meetings with the trauma medical director (TMD) and trauma program manager (TPM) to review processes; and proposed ideas and information to enhance the trauma program.
Fulfilled key assigned functions such as analyzing all patient complications; checking system trends and patient care issues; and modifying standards, policies, and objectives for trauma patient care.
Prepared the monthly morbidity and mortality conferences involving systematic evaluation of chosen patients, while formulating the PowerPoint with needed information and timeline of care for the presentation of physicians and APPs.
Prepared the monthly the Morbidity and Mortality Conference and coordinated with the TMD and TPM in examining all loop closures and system changes.
Initiated and designed the monthly consent agenda including patient chart reviews to be submitted to the department liaisons for assessment.
Prepared and assisted in Level 1 ACS review and accreditation as well as JCAHO surveys.
Registered Nurse 2002–2014
Served as a clinical supervisor for 48 beds ICU which included staffing and patient throughput covering admissions, surgeries, and discharges.
Took full charge of bedside nursing care for the complete spectrum of pediatric patients requiring intensive care unit (ICU), including trauma, cardiac, surgical, neurosurgical, and medical patients from admission through discharge.
Experienced in ventilator therapies including conventional ventilation, high flow ventilation, and extracorporeal membrane oxygenation (ECMO).
Delivered care to patients with severe traumatic brain injury by executing external ventricular drains (EVDs), surgical, and medical therapies.
Dealt with handling cardiac patients on ECMO and performing emergent open-heart surgeries and procedures in the ICU, while managing medical patients requiring continuous renal replacement therapy (CRRT).
St. Joseph's Hospital • Phoenix, AZ
Registered Nurse Clinical Supervisor
Bachelor of Science in Nursing
Grand Canyon University • Phoenix, AZ
Associate of Science in Nursing
Gateway Community College • Phoenix, AZ
Registered Nurse (Valid Until: 4/30/2023)
Advanced Trauma Care for Nurses
Pediatric Advanced Life Support and Basic Life Support
Trauma Nursing Core Course TQIP
Health Insurance Portability and Accountability Act
Online Security Conflict of Interest Corporate Compliance
Emergency Medical Treatment and Labor Act (EMTALA) Privacy Harassment Free Workplace
Trauma Outcomes Performance Improvement Course (TOPIC) Trauma One
Bedside Nursing: ECMO, CRRT, and High Frequency Oscillatory Ventilation
Trauma: Shock in Pediatric Trauma Chest Trauma Penetrating Trauma Burn Care Child Maltreatment
Active Member, Pediatric Trauma Society
Former Member, American Association of Critical Care Nurses, Critical Care Registered Nurse
Member, Positive Employee Relations Council Committee