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Technical Writer Administrative Assistant

Elk Grove Village, IL
October 19, 2019

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Cassie Cabana

**** *. ******** ***., ********* Heights, IL 60005

847-***-**** Cell

Summary of Skills

● Above average technical aptitude for software applications

● Assertive solution finder and problem solver

● Over 14 years of writing technical, instructional, legal and educational documentation

● Outstanding organizational skills

Technical Experience

HTML/CSS Microsoft Visio MS Office Adobe CC Sharepoint Camtasia CVENT Storyline/Rise LMS (multiple) Constant Contact Work History

Content Specialist

daVinci Payments / Swift Prepaid Solutions, Buffalo Grove 2/19 - 9/19

● Built SharePoint employee portal (communication, team and blog sites) with subsites for 10 departments utilizing both classic and modern experiences

● Administrator for Learning Management System

● Created storyboards, researched and drafted Request for Proposals, composed internal articles

● Developed online training utilizing Rise

● Collaborated with Subject Matter Experts and stakeholders, including Product Development and Technology, to gather content and incorporate feedback throughout development Education Consultant II / Education Sr. Assoc. Coordinator Allstate Insurance, Northbrook, IL 2014 – 2018

● Developed online course materials utilizing Camtasia and Storyline

● Team administrator for LMS

● Generated ad hoc and customized reports from Learning Success

● Built internal websites for registration purposes for instructor-led classroom training with CVENT

● Created PowerPoint presentations for in classroom training and converted to Storyline

● Coordinated and managed registration process for instructor-led classroom training

● Acted as liaison with commercial business consultants, insurance agents and licensed sales professionals to develop registration websites, emails and specialized invitations

● Administrator of team website in SharePoint

● Designed specialized posters, flyers and event notifications Administrative Assistant to Education Department

NAPFA, Arlington Heights, IL 2012 – 2014

● Built and maintained conference websites as well as manage content in main website utilizing HTML

● Created conference guides with InDesign for distribution to over 400 conference attendees

● Edited and created Constant Contact blasts regularly to gain interest and awareness in webinars, conferences and member updates

● Managed Resource Partner accounts, including updating spreadsheets, running reports from backend website, communicating with NAPFA Consultant working with Controller, and assisting clients Cassie Cabana Resume, Page 2

● Created and update a “printable” agenda with viewable by anyone who accesses the public website

● Converted existing MS Word and Excel documents into PDF “fill-able” forms which helped to expedite processing of information, increased accuracy and reduced number of steps in the process Assistant at EAP Firm for All Departments

Workplace Solutions, Schaumburg, IL 2011 – 2012

● Created reports in PowerPoint including the usage of charts and graphs

● Ran adhoc reports for various companies and data queries

● Data entry of confidential client information

● General office duties such as copying, faxing, mailing and greeting clients Office Manager

Pro Blinds, Elgin, IL 2006 – 2009

● Created all business documentation using MS Office, Illustrator, PhotoShop, including forms, flyers, advertisements, promotional documentation, contracts used with stores, clients, and employees

● Created database in MS Access of all client information

● Liaison to 15 stores working with sales representatives and managers as well as solving customer issues

● Interviewed, hired, trained and managed employees Technical Writer

Böwe Bell + Howell, Wheeling, IL 2005 – 2006

● Documented and updated operator, service, parts, and advanced features manuals for scanner equipment

● Updated CBT (Computer Based Training) CDs for customer training utilizing HTML

● Testing of equipment to learn how to use it and transcribe it for users

● Communicated with engineers for training and documenting purposes Technical Writer Promoted to Senior Technical Writer Open Text Corporation, Bannockburn, IL 2000 – 2003

● Documented procedures for online user and administrator help as well as updated previously written help files with HomeSite and/or RoboHelp with HTML for software company

● Documented user/administrator/installation guides as well as updated previously written guides with developer and quality assistance personnel assistance

● Trained and mentored junior level technical writer

● Prepared for and conducted interviews for new writers

● Organized Documentation Department for User Conference (tradeshow)

● Developed viewlet presentation (to demonstrate a new feature for online help utilizing Viewlet Builder

(animated) software

● Created PowerPoint presentation to use as a tool in describing how the Documentation Department not only enhances the products, but informs prospective customers about our products Education/Training

Computer-related study programs

● Certificate – Computer Systems Institute for Visual Basic computer programming training

● College of Lake County online courses for Web Design, Graphic Design, and more

● Certificate – Elgin Community College for Microsoft Access 1 and 2 and Bookkeeping (QuickBooks)

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