Technical Writer Administrative Assistant
Resume:
Cassie Cabana
**** *. ******** ***., ********* Heights, IL 60005
*********@*****.***
847-***-**** Cell
Summary of Skills
● Above average technical aptitude for software applications
● Assertive solution finder and problem solver
● Over 14 years of writing technical, instructional, legal and educational documentation
● Outstanding organizational skills
Technical Experience
HTML/CSS Microsoft Visio MS Office Adobe CC Sharepoint Camtasia CVENT Storyline/Rise LMS (multiple) Constant Contact Work History
Content Specialist
daVinci Payments / Swift Prepaid Solutions, Buffalo Grove 2/19 - 9/19
● Built SharePoint employee portal (communication, team and blog sites) with subsites for 10 departments utilizing both classic and modern experiences
● Administrator for Learning Management System
● Created storyboards, researched and drafted Request for Proposals, composed internal articles
● Developed online training utilizing Rise
● Collaborated with Subject Matter Experts and stakeholders, including Product Development and Technology, to gather content and incorporate feedback throughout development Education Consultant II / Education Sr. Assoc. Coordinator Allstate Insurance, Northbrook, IL 2014 – 2018
● Developed online course materials utilizing Camtasia and Storyline
● Team administrator for LMS
● Generated ad hoc and customized reports from Learning Success
● Built internal websites for registration purposes for instructor-led classroom training with CVENT
● Created PowerPoint presentations for in classroom training and converted to Storyline
● Coordinated and managed registration process for instructor-led classroom training
● Acted as liaison with commercial business consultants, insurance agents and licensed sales professionals to develop registration websites, emails and specialized invitations
● Administrator of team website in SharePoint
● Designed specialized posters, flyers and event notifications Administrative Assistant to Education Department
NAPFA, Arlington Heights, IL 2012 – 2014
● Built and maintained conference websites as well as manage content in main website utilizing HTML
● Created conference guides with InDesign for distribution to over 400 conference attendees
● Edited and created Constant Contact blasts regularly to gain interest and awareness in webinars, conferences and member updates
● Managed Resource Partner accounts, including updating spreadsheets, running reports from backend website, communicating with NAPFA Consultant working with Controller, and assisting clients Cassie Cabana Resume, Page 2
● Created and update a “printable” agenda with viewable by anyone who accesses the public website
● Converted existing MS Word and Excel documents into PDF “fill-able” forms which helped to expedite processing of information, increased accuracy and reduced number of steps in the process Assistant at EAP Firm for All Departments
Workplace Solutions, Schaumburg, IL 2011 – 2012
● Created reports in PowerPoint including the usage of charts and graphs
● Ran adhoc reports for various companies and data queries
● Data entry of confidential client information
● General office duties such as copying, faxing, mailing and greeting clients Office Manager
Pro Blinds, Elgin, IL 2006 – 2009
● Created all business documentation using MS Office, Illustrator, PhotoShop, including forms, flyers, advertisements, promotional documentation, contracts used with stores, clients, and employees
● Created database in MS Access of all client information
● Liaison to 15 stores working with sales representatives and managers as well as solving customer issues
● Interviewed, hired, trained and managed employees Technical Writer
Böwe Bell + Howell, Wheeling, IL 2005 – 2006
● Documented and updated operator, service, parts, and advanced features manuals for scanner equipment
● Updated CBT (Computer Based Training) CDs for customer training utilizing HTML
● Testing of equipment to learn how to use it and transcribe it for users
● Communicated with engineers for training and documenting purposes Technical Writer Promoted to Senior Technical Writer Open Text Corporation, Bannockburn, IL 2000 – 2003
● Documented procedures for online user and administrator help as well as updated previously written help files with HomeSite and/or RoboHelp with HTML for software company
● Documented user/administrator/installation guides as well as updated previously written guides with developer and quality assistance personnel assistance
● Trained and mentored junior level technical writer
● Prepared for and conducted interviews for new writers
● Organized Documentation Department for User Conference (tradeshow)
● Developed viewlet presentation (to demonstrate a new feature for online help utilizing Viewlet Builder
(animated) software
● Created PowerPoint presentation to use as a tool in describing how the Documentation Department not only enhances the products, but informs prospective customers about our products Education/Training
Computer-related study programs
● Certificate – Computer Systems Institute for Visual Basic computer programming training
● College of Lake County online courses for Web Design, Graphic Design, and more
● Certificate – Elgin Community College for Microsoft Access 1 and 2 and Bookkeeping (QuickBooks)
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