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credit and collection manager

Ashburn, VA
October 19, 2019

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Robert Hauser

Ashburn Va, *****

Linkedin/in/roberthhauser 571-***-****


Strategic Improvements • Revenue Growth •Credit and Collections Results • Strong Leadership

Dynamic and results driven Credit and Collections Manager with many years of achievements in providing strategic direction and leadership in the delivery of credit and collections services to client organizations globally. Highly skilled in business relationship development, client service, leadership, talent development and leveraging resources to achieve optimal results. Experienced in the continuous improvement of collections efforts, policies, procedures and compliance functions that result in revenue growth, profitability and customer retention. Analytical and critical thinker with exceptional negotiation, communication, problem solving, reporting, time and resource management, and organizational skills.


Comscore, Reston Va. 2007-2019

Credit and Collection Manager

Managed, monitored, and tracked progress of the global collection function totaling 425 million in sales with 1,900 customers and 6,000 plus invoices.

Lead a staff of 5 to ensure goals and objectives were met.

Consistently exceeded the monthly cash forecast, keep over 90 under 5% consistently and keep bad debt to under 1% of sales.

Tasked by CFO in Q4 2017 to brainstorm ways to increase cash flow. Implemented a plan with my team that reduced DSO 24 days from Q4 2017 to Q2 2019.

Developed a collection system from purchase to implementation for the company coordinating training and strategy currently being used by group.

Tracked progress daily/weekly and assisted to ensure proactive coverage on Top 100 List representing 80-90% of Total Past due. Recapped this report weekly to high level Sales Management and Finance leadership.

Account reviews weekly with staff to track progress, code problem accounts to hold revenue, assist with problem accounts and compiled/sent list up to Executive Sales Management and Finance Management for assistance in closing.

Completed Bad Debt Risk Analysis monthly and reviewed the revenue on hold listing monthly for the Revenue Group with any adds or resolved accounts. Reports were sent up to VP of Finance and Revenue for further review and bookings.

My team ran DNB reports on all new business and decisions made to code new business in Salesforce as cash basis if the credit report didn’t meet the credit policy criteria.

Monthly meetings with Sales Management and CFO to discuss monthly forecast and collection status.

WebMethods Fairfax Va. 2005-2007

Senior Collection Analyst

Managed a strategic portfolio of accounts exceeding the cash forecast and over 90 objectives quarter to quarter.

Worked closely with Sales Management via meetings on problem accounts.

Worked closely with the Director of Revenue putting accounts on hold for revenue purposes due to collection issues.

Lead collection analyst that trained other collectors, assisted with training temps and collected data for the group to ensure we were on target to hit goals set by Director of Revenue.

America Online Dulles Va. 1999-2005

Senior Collection Analyst

Handled the largest and most strategic accounts that AOL had which included Google.

Worked closely with the Revenue group, Sales and Finance Management communicating status of accounts and any problem accounts that needed assistance in closing.

Met and exceeded cash goals and over 90 percentages by being proactive and constant communication between customers and internals.

Worked closely with the Director of Collections on any special projects that he needed assistance on.

Received an award for employee of the quarter for the results and hard work.

EIS International Herndon Va. 1995-1999

Credit and Collection Manager

Managed a team of 4 collectors and collected off 120 million in sales.

Evaluated new business via DNB and financial statements to determine credit worthiness.

Developed the collection system to ensure the most effective strategy for the collection staff.

Exceeded the cash goals set forth quarter to quarter and keep DSO down around 45 days.

Participated in staff meetings with CFO and Sales Management to discuss collections.

Received an employee of the year award for my dedication, results and support of the sales force.

Dowty Aerospace Dulles Va. 1993-1995

Credit and Collection Manager

Managed the Credit and Collection duties with 40 million in revenue.

Reported up to the CFO meeting with him on cash collections, free cash flow actuals and any other topics of discussion.

Met and exceeded goals set forth by Management month to month.

Meetings with Sales Management to discuss status of receivables and seek assistance in closing problem accounts.

International Computer Networks Springfield Va. 1989-1993

Credit and Collection Manager

Managed the Credit and Collection duties with 80 million in revenue.

Reported up to the CFO meeting with him on cash collections to date against forecast, collection issues and any other topics of discussion.

Meetings with Sales Management to discuss status of receivables and seek assistance in closing problem accounts.

Received an award for being the top 25 employees for 1992 at our annual meeting.

Sallie Mae Herndon Va. 1987-1989

Loan Acquisition Analyst

Analyzed and reviewed loans that we were purchased flagging conditions for the underwriters in determining purchase worthiness.

Worked closely with Management and the Underwriting staff discussing portfolio of potential purchased loans.

Received employee of the quarter 2 times during my tenure.

Education and Training

B.S. in Business Management from George Mason University.

Member of NACM with many companies.

Many training sessions including a week of Management/Leadership training at Xerox University.


Proficient in MS suite of products, MS AX, MS Great Plains, Softrax, Getpaid, Salesforce and Netsuite.

Developed and managed many collection systems from purchase to implementation.

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