Customer Service Office Assistant

Sherry Krysta

#***

*** ******** ****

Edmonton, AB T5Y 2J3

587-***-****

I consider myself to be a people person with a pleasing personality and professional demeanor, seeking full time employment that would allow me to fine tune my skills and experience. I would be very interested in meeting with you at your earliest convenience. Thank you for your consideration.

Highlights & Qualifications:

• Over 25 successful years’ experience in Business Administration and Financial Services

• Excellent Customer Sales and Service

• Excellent business and work ethics

• Work well independently or as a Team Member

• Dedicated, organized and punctual

Relevant Skills and Experience:

GENERAL OFFICE;

•Accounts Receivable

•Data Entry

•Type and Proofread correspondence, reports, invoices and other forms

•Receive and forward telephone inquiries to appropriate parties

•Photocopy, collate, and compile documents for distribution

•Maintain and update files for inventory and mailing

•Typewriter, Computer, Fax Machine, Photocopier

•Versatile and knowledgeable in all forms and aspects of office duties

•Marketing and Advertising experience

•Organized personnel and draw up shift schedules

•Training and orientation classes

CUSTOMER SERVICE:

•Greet clients and direct to appropriate parties

•Answered telephone/ in person inquiries

•Investigated complaints regarding goods and services

•Arranged for refunds, credits, exchanges

•Investigated customer credit and related information

•Dedicated to "EXCELLENCE IN CUSTOMER SERVICE".

Employment History:

•Administrative Assistant, 24-7 Taxi Line / Dawson Auto Body (Aug 2014 – May 2015 laid off )

•Customer Service, Furniture Store, Dec 2013 - Apr 2014 (5 MONTH Temporary Position)

•Secretary, Truck Parts Store, 2012-2013 (1 YR Temporary Position)

•Receptionist, Shadow Lines Transportation Group, 2011 – 2012 (1 YR Temporary Position)

•Mortgage Associate, The Mortgage Company 2005-2010

•Sales Associate, Park Lighting 2008 – 2009

Education and Training:

•Alberta Mortgage Broker Course, Real Estate Council of Alberta 2007

•Dental Business Administration, The Career College 1995

•Secretarial Arts, The Career College 1995 & 1992

•Medical Office Assistant, MacKay Computer College 1991

Additional Training and Certification:

•WHIMIS Domo Gasoline 2004

•Excellence in Customer Service Atco Gas 2002

•Managing the Collection Experience Atco Gas 2002

•Clinical First Aid MacKay Computer College

•Keyboarding (55wpm), Dicta-typing, transcription

REFERENCES AVAILABLE UPON REQUEST

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