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Manager Case

Chennai, Tamil Nadu, India
October 19, 2019

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Haripriya Mukundan

No: */*** Pudupet Street,

Alandur, Chennai-16.

Mobile No: 900-***-****.

Email Id:


To be a part of a professionally managed organization and putting thrust on learning aspectsof the job providing growth in my profession and contribute to the success of the organization.


Presently associated with Barclays Shared Services – Chennai Designated as Senior Analyst

Competent and Result Oriented professional with 6+ years of experience in Wealth & Investment Banking Operations.

Excellent interpersonal skills with written and oral communication. Ability to learn quickly and take up new tasks and responsibilities much quicker.

Good Individual Contributor with excellent technical skills. Dynamic and proactive, self-motivated and able to work independently as well as in team.



Strong knowledge on banking domain especially in investment banking and Retail banking.

Expert manipulating and analyzing high-volumes of complete date from varying sources.

Good time and project management skills able to multi task.

Demonstrated expertise on Retail Banking functional area with Core project certification.

Expertise knowledge in MS Excel for Report generation excels macro scripting.

Have sound knowledge on Tally 9.0 and Typing Lower.


Investment Banking: Collateral Management Services

Identifying ineffective areas within own BAU process and initiating changes for them – proposing improvement solutions

Investigating and resolving discrepancies between the fund accounting books and custodian cash and securities accounts of these funds; - RECS SPECIFIC

Creating procedures and keeping current procedures up to date according to Citi standards

Identifying and reporting of any gaps and risks in a process followed by the single-handed preparation and implementation of solutions eliminating these gaps

Performing reconciliation processes across a range of accounts and platforms in accordance with prescribed Citi standards

Acknowledging Citi’s principals and values of organizational culture and applying them in everyday work activities

Caring out other business tasks assigned by the manager.

Wealth Management Services (Analyst) : Transfer Operations (Deceased & Estate portfolio)

Act upon the client’ instruction of transfer and sale of Securities with necessary documentation.

Understand & scrutinize the documents for its completeness, accordingly process and respond to client’s correspondent(via Letter).

Handles Transfer for different type of securities(Equity,Mutual Funds).

Handles with different department in order to transfer of securities.

Maintain - Process flows & manuals(Key strokes).

Maintain the deceased portfolios for the HNI’s clients.

Maintain the Reconcile for securities transfer.

Administrate the Deceased client’s portfolio from the date of deceased notification till closing of portfolio. We will help the deceased client’s beneficiary to close the portfolio.

(1) Validate the notification documentation from deceased client’s correspondent.

(2) Request the relevant documentation from beneficiary to close the deceased portfolio.

(3) Help the beneficiary to dispose (clear) the deceased account according to their choices.

(4) Provide a valuation as of date of death as per beneficiary’s requirement for their tax purpose.

(5) Provide the Tax Deduction Certificates and Consolidated Tax Certificate.

(6) Send out the closing statement to beneficiary.

(7) Prepare exception reports for deceased portfolios (New Money reports).

Provide the back dated valuation for the wealth securities investors (Live and Deceased clients).

(1) Arrange Valuation from our outside vendor as per client requirement (Interactive Data).

(2) Validate the valuation provide by vendor.

(3) Send the valuation to requestor.

Transfer the securities for Estate portfolios as per beneficiary’s wish (UHNI).

(1) Transfer the holding to beneficiary’s own name.

(2) Transfer the holding to beneficiary’s another broker account.

(3) Preparing the Reconciliation for the securities transfer.

Transfer the securities for Private client portfolios (HNI).

(1) Transfer the holding to beneficiary’s own name.

(2) Transfer the holding to beneficiary’s another broker account.

(3) Preparing the Reconciliation for the securities transfer.


Provide Customer support in every aspect of collections and recoveries process.

Process payments from credit/debit card of their unsecured loan or o/d account.

Manage and review customer letters/mail requests and provide swift response to clients.

Accept/Decline partial settlement offers to settle the debt as full and final.

Set-up debt repayment arrangements on defaulted loans and current accounts which exceeds o/d limit.

Send up to date balance on the accounts to customers/third party upon their requests.

Provide support to customers by transfer the payments from credit/debit card, which are agreed via inbound/outbound calls.

Waive off interest charges on current accounts to retain the goodwill of business when repayment plan in agreed.

Send requests to amend/update the customer’s credit file which is held with the Credit reference Agency (CRA)

Monitor accounts in insurance strategy and ensure monthly payments are received from BID.

Handle critical process to retain the credibility of business such as Task 9 reports.


Client will get in touch with the Relationship Manager or branch for a loan.

The Relationship Manager will collect the info about the client and

Nature of the loan they want.

Collect the details about the collateral

Amount they want

After which they submit a detailed report to the Credit manager for the loan

Credit Manager reviews the report and sanction the loan based on the history of the client and their capacity to re-pay the loan that will be approved.

Then the case need to be set up in the systems that will be done by the Case Manager.

The case Manager instructs the documentation team accordingly

Once the documents are issued the Client or Solicitor will sign the legal charge and will register our charge against the Collateral.




Year of Passing

Marks Obtained

B.Com (Corporate Secretaryship)

Anna Adharsh




(Class XII)-Matriculation





(Class X)-




60 %


Date of Birth: 04/07/1989

Husband’s Name: Mukundan

Gender: Female

Permanent Address: No: 2/115, Pudupet Street,Alandur, Chennai - 16

Nationality: Indian

Marital Status: Married



I declare that all the information furnished above is true to do the best of my knowledge and belief.

(S. Haripriya)

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