Front Office Desk

PRATIK DATE

*** ****** ****** ******** *** *****

Email ************@*****.** Phone 970-***-****

SUMMARY

Dedicated Hotel Front Desk Agent offering more than 2 years in the hospitality industry as well

as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and

fosters positive relationships with guests to promote customer satisfaction and loyalty.

EDUCATION

Bachelor of Hotel Management and Catering Technology AISSMS College of Hotel

Management and Catering Technology, University of Pune, India (2013 - 2017)

Minimum Cotemporary Vocational Course Maharashtra State Institute of Hotel

Management and Catering Technology, Pune, India (2011 2013)

SKILLS

1) Interpersonal and communication skills. 6) Knowledge of Opera PMS

2) Time and conflict management. 7) Problem solving ability

3) Exceptional customer service. 8) Delegation and leadership

4) Professionalism, multitasking and innovative 9) Reliable

EXPERIENCE

1) Front Desk Agent June 2019 -

Present

Hotel Jerome An Auberge Resort, Aspen CO USA

Maintain complete knowledge of all hotel features, services and hours of

operation.

Check guest in and out of the hotel according to Hotel Jerome standards.

Remain up to date on all guest issues, events on property, VIPs, BEOs via E-mail

and Checklist Pass-ons.

Handle guest complains and requests.

Communicate with all other departments as necessary.

Maintain assigned bank and ensure accuracy of contracted cash. Keep bank secure

all the time.

Maintain basic knowledge of Fidelio Opera System to perform Check in and

Checkout, Billing and Folio Management, Locate Guest in system, update guest

profile, add comments, notes and alerts.

Make reservations outside of hours, perform walk-ins, perform upsells whenever

possible.

Handle billing and cashering.

Front Office Associate August 2018 May

2)

2019

The Neelam Executive, Chakan, India

Ensure all guest receive a swift, professional check in and check out.

Maintain high standards of customer service at the front desk.

Handling guest complaints and queries.

Handling payments with cash and card.

Maintain record of all banquet and any other functions in hotel.

Maintain front office log book and shift records.

Manage room bookings over telephone.

Carry out other duties which naturally fall within the reasonable expectations of

the post.

Handle additional responsibilities as and when delegated by the management

3) Guest Service Associate May 2017 May

2018

Novotel Hotel, Pune, India

Handle daily administration, meeting and greeting, dealing with guests queries and

complaints.

Ensure all guest receive a swift, professional check in and check out.

Handling payments and currency exchange.

Up selling guest rooms and promoting hotel services.

Maintain front office log book and shift records.

Handling transportation during night shifts.

Liaise with other departments for the resolution of day-to-day administrative and

operational issues.

Manage room bookings over telephone.

Handle additional responsibilities as and when delegated by the management.

4) Front Office Trainee August 2015 December

2015

Shangri La Barr Al Jissah Resort and Spa, Muscat City, Oman

Handled procedures of booking and registration of the guest.

Check-in and check-out of the guest.

Assisted in handling Business Centre and cash and currency exchange

Handling complaints over telephone

Room orientation for guest

Handling the Guest Service Center

Assisting guest in the lobby.

LAUNGUAGE AND CERTIFICATES

English Advance (read, write and speak)

Hindi Advance (read, write and speak)

Certification in Cyber Olympiad Examination

Certification in Double Click computer education program

Certification as Rooms Person of Month at Novotel Hotel

Certification for Training in Front Office at Shangri La Hotels and Resorts

Certification for Training at Mc Donalds

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