Customer Service Manager
Resume:
PINDRANI ROY
Toronto, ON M*V - 4G5
Mobile: (416) 899 - 0155
Home: (416) 749- 3060
Email: ********.***@*******.***
Dear Hiring Manager,
My commitment to serving as a compassionate and hard-working caregiver, as well as my experience in caring for adults facing a variety of healthcare-related challenges and constraints, give me confidence in my ability to significantly benefit your team.
My background includes fifteen years of outstanding experience providing critical in-home support to adults who are ill, disabled, or elderly. From assisting with personal hygiene and preparing meals to running errands and transporting clients to appointments, I possess the skills and knowledge to make a significant and positive impact on the lives of your clients. Furthermore, my ability to quickly connect with individuals and establish trusting relationships, along with my strong communication and problem-solving skills and my compassionate nature, position me to thrive in this challenging capacity.
Sincerely,
Pindrani Roy
PINDRANI ROY
26 Hun Crescent
Toronto, ON M9V - 4G5
Mobile: (416) 899 - 0155
Home: (416) 749- 3060
Email: ********.***@*******.***
PERSONAL SUPPORT WORKER
HIGHLIGHTS OF QUALIFICATIONS
Over 12 years’ experience working in community homes and private care
Strong customer service skills and ability to exercise tact and diplomacy in dealing with the public
Excellent communication and problem-solving skills
Able to work under pressure
Self-motivated with strong organizational skills
Able to handle diverse, multi-task workloads
Work well independently and in teams, enthusiastic, intuitive and flexible
Superb punctuality and time management skills
WORK EXPERIENCE
Personal Support Worker 2007 - 2019
Montage Support Services
Administered medications via mouth, inhalation, rectal, injection routes
Experienced with G-tube feeding and medication administration via G-tube
Experienced in using oral suctioning machine
Conducted daily glucometer tests and provided insulin injections as required
Assisted clients with spina bifida, epilepsy and ALS in activities of daily living, such as, bathing, toileting and dressing and personal hygiene
Assisting individuals on rehabilitation and proper positioning by utilizing Hoyer and ceiling lifts; as well as repositioning clients every 90 minutes
Transported and accompanied clients to scheduled doctor’s appointments and personal errands
Reported daily to supervisors about the progress of client’s health
Performed housekeeping and household maintenance chores to ensure a safe accident free environment
Assisted individuals with meal planning and preparation
Managed clients with intense wounds by efficiently following wound care orders
EDUCATION AND TRAINING
Personal Support Worker, Medix College
First Aid and CPR, Canadian Red Cross 2018
WHMIS, Developmental Services 2015
Administering Suppositories and Enemas, The Ottawa Rotary Home 2013
Administering Medication through inhalation and G-tube 2013
The Ottawa Community Nurse Consultant Controlled Acts Training Program
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