Siebel Consultant

Ahmed Mohsen Abd el karim Abo elezz

Jeddah, KSA

+966-********* (Mobile)

Email: ************@*******.***

OBJECTIVE

Seeking a challenging career opportunity whereby I can develop and enhance my educational background and interpersonal skills

PERSONAL DATA

Date of Birth: February 4st, 1990

Place of Birth: Egypt

Nationality: Egyptian

Marital Status: single

Military Status: Exempted

EDUCATION

-Graduated from (Dr.ahmed zewail experimental Language school)

-Bachelor of Science in Communication & Electronics from

(Faculty of Engineering, Helwan University- June 2012)

1) General Grade (Good) General Percentage (70.33 %)

2) Project Grade (Excellent)

3) Last Year Grade (Very Good) Last Year Percentage (85.8 %)

CERTIFICATES

1-Siebel 8.1.x Business Automation (28/02/2014) in Egaby (oracle certified training center).

2-Siebel Adminstartion

3-Siebel Business Analysis

4-Siebel 8 Essentials (22/12/2013) in Vodafone Egypt through self-study.

5-Oracle SQL (13/18/2013) through self-study.

6-CCNP Implementing Cisco IP Routing (ROUTE) through (Test No.: 642-902) with international ID (csco11893425) valid till 2016.

7-CCNP Implementing Cisco IP Switched Networks (Switching) through self – study.

8-CCNP Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) through self – study.

9-CCNA EXPLORTION through (Test No.: 642-802) with international ID (csco11893425) valid till 2014

10-UNIX Essentials ( Solaris 10 Operating System ) (18/09/2010)

11-Juniper Networking Fundamentals through self –study.

TRAINING

1) Trainee, Telecom Egypt Company.

July 2009 at fixed networks department

2) Vodafone Company

July & August 2012 at ICC department

WORK EXPERIENCE

A) Company Name: MIS KSA for Telecommunications & technologies :

-Department Name: Technology

-Sub Department: Products & Service Delivery - Enterprise Solutions

-Shift Based: No

-Job Title: Senior ORACLE Technical Consultant

-Date: From 18 of MAY 2016 till now.

-Job Duties:

1-Administration & installation following applications:-

(a)Siebel 8.0 (CRM)

(b)SOA “Service-Oriented Architecture (SOA)” (Middleware)

(c)Oracle IDM stack (SSO, OID,OIM)

(d)Oracle Content Management (UCM)

(e)Oracle Business intelligence (BI publisher)

(f)Oracle Data Analytics

2-Responsible for problem management & Global problems

3-Installation for A/M products in following environments :

(a)Production Environment

(b)Quality Environment

(c)Development Environment

4-New products requirement s study

5-Evaluate, Solve and log reported incidents versus business impacts

6-Ensure application data delivery and availability by developing/automating/ applying daily health check

7-Trains new comers on the ongoing production tasks

8-Execute ongoing operations and identify problems

B) Company Name: Vodafone Egypt for Telecommunications

-Department Name: Technology

-Sub Department: Products & Service Delivery - Enterprise Solutions

-Shift Based: No

-Job Title: Siebel Second Line Operation Team Leader.

-Date: From 11rd of Apr 2015 till 18 of MAY 2016.

-Job Duties:

9-Managing VF-Egypt data center (Oracle Stack), as a second line Leader for the supporting the following applications:-

(g)Siebel 8.0 (CRM)

(h)TIBCO “Application Integration Architecture” (Middleware)

10-Responsible for incident management, problem management, individual problems, & Global problems

11-Ensure application data delivery and availability by developing/automating/ applying daily health check

12-Investigate, Generate and follow up with Application Development and vendors on open Problems in the production applications

13-Evaluate, Solve and log reported incidents versus business impacts

14-Acting as a team Leader, managing the applications support team, responsible for the following:-

(a)EIM Data Loading

(b)EAI Data integration

(c)Other Siebel Components Operations

15-Trains new comers on the ongoing production tasks

16-Execute ongoing operations and identify problems

17-Perform the routine preventive maintenance and report all equipment breakdowns together with the necessary follow-up

18-Fulfill administrative requirements as assigned

19-Perform other tasks as defined necessary by management

20-Working in effective projects like:-

(a)Siebel Unix Migration, was for adding new platform on the infra-structure, & increase the validation:-

1)Responsible for the deployment, operational acceptance testing “Siebel on Unix”

2)Responsible for monitoring and support Siebel performance after the migration.

14 – Administration responsible for Siebel Upgrade from 8.1.1.5 to 8.1.1.14 with DB & hardware Upgrade .

B) Company Name: Vodafone Egypt for Telecommunications

-Department Name: Technology

-Sub Department: Products & Service Delivery – Enterprise Solutions

-Shift Based: No

-Job Title: Siebel Admin

-Date: From 11rd of Nov 2013 till 10 of APR 2015.

-Job Duties:

1-Managing VF-Egypt data center (Oracle Stack), as a second line for the supporting the following applications:-

2-Siebel 8.0 (CRM)

3-TIBCO “Application Integration Architecture” (Middleware)

4-Responsible for incident management, problem management, individual problems, & Global problems

5-Ensure application data delivery and availability by developing/automating/ applying daily health check

6-Investigate, Generate and follow up with Application Development and vendors on open Problems in the production applications

7-Evaluate, Solve and log reported incidents versus business impacts

8-On time escalation and reporting of production problems according to problem management Process.

9-Ensure proper communication with customers, vendors and other teams

10-Postproduction testing and successful implementation of the production changes

11-Ensure accuracy during problem solving or applying temporary problem fixes, workarounds, or adhoc requests

12-Responsible for creating shell scripts, SQL queries which will be used in production

c) Company Name: TE-DATA for Telecommunications

-Department Name: Enterprise Networks

-Sub Department: Tier-2 Networks

-Shift Based: No

-Job Title: Network Engineer.

-Date: From 28 of Dec 2012 to Nov 2013.

-Job Duties:

1-Support /administrate end-to-end networks.

2-Prepare/Conduct Knowledge Transfer Session

3-Configure Cisco and juniper routers, switches and Dslams.

4-Analyze Technical Feasibility

5-Develop/Implement network solutions.

6-Test/Integrate Developed Units

7-Design and distributing the requirements among the team members

8-Troubleshooting and fixing customers related issues

Computer Experience

Operating Systems:-

-Computer Architecture / Operating System Concepts

-Windows NT Support

-Introduction to UNIX Operating System

-UNIX Administration

-Shell Scripting

Networks:-

-Introduction to Networks

-TCP/IP Concepts and Implementation

-Network fundamentals

Programming:-

-Programming core

-Visual Basic

-C Programming Language

Design and Database:-

-Introduction to Database

-DB SQL Server

-Oracle SQL

LANGUAGE SKILLS

-First Language: Arabic – Mother Tongue

-Second Language: English – Fluent

PERSONAL SKILLS

-Hard worker and ability to work within a team and under pressure

-Motivated

-Creative

-Ability to learn and develop

-Interested in Sales and Marketing

Management Skills

-Time & Stress management

- Communication Skills/Presentations and Technical writing

- The voice of leadership

HOBBIES

-Computer learning, playing football and swimming

CLUBS

-Shooting Club

Reference Furnished upon request

Contact this candidate