Social Media Administrative Assistant

Heather Chapman

810-***-**** ***********@*****.***

Administrative and Construction professional with extensive experience in performing various tasks in a training role; ten years of industry experience to include teaching Youthbuild students and military personnel.

NCCER Core Certified, Instructor Certified for Core, drywall, painting and green.

Strong leadership, Creative, self -motivated, detail-oriented, fast learner professional with ability to organize, prioritize and multi-task

Ability to communicate on various levels with superior, colleagues and clients

Excellent ability to gather and analyze statistical data and generate reports

Working expert knowledge of MS Suites and able to type 45 wpm

ACCOMPLISHMENTS

Properties Management Committee Liaison, Boy Scouts of America, Flint, MI

In coordination with the council, enlisted the local Forestry Rangers to purchase and sell some trees on the grounds to local lumber mills to generate some revenue for the camps. Each sight in brought roughly $275,000.

Fundraising and volunteer coordination- Soliciting funds from various philanthropists, organizations and roughly 500 community volunteers to accomplish various projects that needed to be completed.

AmeriCorps Member, CareerSource Pinellas, St. Petersburg, FL

Provide mentorship to a targeted youth population, as well as, tutoring those youth who increase their TABE scores, anywhere from one to for functional grade levels, to be considered for enrollment into WIOA Youth.

Coordinate and implement one on one tutoring for customers who are enrolled within the GED, Penn Foster or are basic skills deficient.

Assisted the YouthBuild Program through their Mental Toughness phase of training and provided motivational encouragement through hands-on equipment training and daily wellness challenges

RELEVANT SKILLS

Military

Assisted my Battalion in erecting 3 metal buildings from start to finish in addition to the work for the Boy Scouts

Generated numerous reports as the Battalion Administrative Assistant and Liaison to the Boy Scouts of America Tall Pines Council.

Mentorship/Training/Teaching- Counseling and training new recruits in the ways of the military along with teaching several courses on Special Warfare Tactical Training and Rate Training.

Assisted in annual evaluations for advancement purposes

Assisted the Battalion Supply Clerk with 2 deployments and 3 returns

Report preparation, charting and tabling for various city council members, board members and the US Military (Army and Navy)

Construction Utilitiesman

Extensive, fast paced training in installing, maintaining, and repair of both commercial and residential heating and air conditioning units as well as, both commercial and residential refrigeration units

For the final exam, each student had to build a complete bathroom, pressure test pipes and fittings, along with installing a full shower, lavatory, water closet, and urinal; troubleshooting and repair was the last part of the exam.

Assisted in the erection of two warehouse facilities for a Joint Service Project

Coordinated with the Coast Guard to assist several agencies in the cleanup of the BP oil spill in the Gulf of Mexico

Assisted in a Joint Service Operation for the maintenance of two bases, where duties included constructing several utility hangers, practice platforms for jump training, and numerous beautification projects throughout

Oversaw the maintenance, growth and construction on three campgrounds and assisted in the construction of five buildings, football/baseball/soccer fields, updated the troop tree houses, as well as enlarged the gun/rifle/archery ranges.

Managerial

Project Manager- Worked closely with contractors/vendors ensuing the scheduling, budgeting and materials were available on each site. Coordinated with the team through meetings, emails, texts and phone calls to discuss the progress/changes/problems of the project weekly if not daily and keeping a record of each discussion. Ensuring OSHA Compliance through training and PPE (personal protective equipment) available to each person on the site. Assisting the teams in conflict resolution and job site morale.

Special Event Coordinator- Scheduled transportation of over $150,000 of back to school items, clothing, and bicycles (protective gear included) to five major cities throughout the United States for underprivileged children and youth, age ranges 0-17. Using 10-12 50ft semi-trucks.

Marketing & Promoting- Utilizing local news stations, newspapers, social media and partnering with local Department of Children and Family, Police Department, Sheriff Department, Fire Department along with the Mayor’s office or City Counsel’s office to not only find the kids but also to get community involvement.

Public Speaking/ Presentations- Demonstrated to various city council members, city planners and mayors what the direct vision was for the project. This was done by using detailed reports, charts, pictures, 3D models, and cost analysis showing in detail what was being accomplished and how much it was going to cost.

Human Resources- Recruiting and outreaching to local schools for part-time employment for youth. Maintained bookkeeping for payroll, food and paper supplies. Scheduled and maintained a 98% Health Department Rating for three cycles. Conducted new hire training and onboarding as well as continuous training for seasoned staff on new promotions as needed.

Implemented and facilitated weekly, monthly and quarterly informational meeting & seminars to various levels of support, from CEO/CFO to salaried and hourly employees.

Administrative

Ensuring the contracts are current and adhere to company standards.

Making sure all payroll, paperwork, and all invoicing are current and submitted to Accounts Payable.

Assisted the contractors/vendors through the contract process and ensured compliance with insurance coverage and liability coverage

Assist regional workforce board staff to identify youth that meet WIOA Youth eligibility requirements for enrollment to pre-vocational trainings and conduct outreach and follow up with youth customers through phone calls and emails.

Maintained company owned databases- each company has had their own Window’s based databases, whether it was a POS system, a CRM system or Access, daily use of each were maintained with efficiency and accuracy.

Answered Multi-line Phone System- Maintained a high level of professionalism while answering, fielding and allocating each call to the appropriate department or individual for further assistance.

Customer Service/ Vendor Management- Communications daily, weekly and/or monthly with vendors depending on what their needs and ensuring their contracts and needs were met to the highest standard.

Assisted Human Resource office with general office duties such as filing W-2 information, maintaining personnel files, educating and enrolling full time members about their benefits package including short and long term disability, health and life insurance along with explaining FMLA and COBRA benefits to those who were in need.

Professional/Military Experience

01/2018 - 02/2019 Project Manager Belfor Property Restoration Fenton, MI

04/2015 –08/2017 AmeriCorps Member CareerSource Pinellas St. Petersburg, FL

04/2010 - 07/2010 Program Coordinator Kids Wish Network Holiday, FL

11/2007 - 01/2013 Utilitiesman US Navy Reserve MacDill AFB, FL

Education/Professional Development

08/2014 - 07/2015 Applied Welding Pinellas Technical College Clearwater, FL

01/2008 - 06/2008 Plumbing / HVAC/R US Navy Sheppard AFB, TX

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