Samir Khoury

Montreal, Quebec, Canada

+* (***) *81 - 3486 adamep@r.postjobfree.com www.linkedin.com/in/samir-khoury

EXECUTIVE SUMMARY

A bilingual leader with directing expertise in IT, Telecom, Medical Imaging, Multimedia, E-commerce and CRM. Have gained extensive experience in the following key competencies:

Software Development using Agile, Scrum and DevOps

Professional Services Delivery, Support, Integration and Operations

leadership development and efficient team building

Customer Engagement and Relationship Management

People management, Project Management and Scrum Master

CAREER EXPERIENCE

Intelerad Medical Systems Inc., Montreal, Quebec, Canada

Agile Software Development Manager April 2018 - present

Led a full stack, multi-disciplinary, multi-sites team responsible to design, develop, test and release a reliable, scalable software destined for Medical Imaging Diagnostics using Agile and Scrum

Worked closely with UX Designers, Technical Writers, System Architects, and DevOps teams to deliver functionality on a regular basis

Collaborated with Product Owners, System Architects and Business Stakeholders to define the roadmap

Worked with Professional Services, deployment and Support, to deploy new releases and to support the products in the field

Performed recruitment, coaching, mentoring and performance management

Had a team Engagement Index of 80 while the average of the company was 68

My team was responsible to integrate the backend PACS system and the frontend Image Viewer with a 3rd party radiologist Work List. We integrated the radiologist Work List with several 3rd party speech recognition dictation systems (MModal, PS360, etc.). We have also created a unified Patient Record Tab using a zero footprint web solution.

CGI group Inc., Montreal, Quebec, Canada

Software Development and Integration Manager July 2017 – March 2018

Client Relationship Management (CRM)

Managed a team that developed and deployed a Customer Relationship Management system using Microsoft Dynamic 365 for a Canadian Interbank Network to manage the business relationships between financial institutions and other businesses.

Mobile Workforce Management

Developed and deployed a mobile workforce management solution that provides accurate and efficient field resource forecasting, scheduling, dispatching, and communication using CGI’s Mobile Workforce Management System. My responsibilities included:

Managed a team of business analysts, architect, software developers and quality assurance specialists

Managed the daily scrum meetings, planned, demoed sprints to the client and performed retrospectives

Managed the activities for SW deployment and SW integration within the customer environment

Designed monitoring tools and demonstrated, using KPI, the project progress to higher management

Manage the business relationships with the customers, the partners and the sub-contractors

Ericsson Canada Inc., Montreal, Quebec, Canada

Professional Services Delivery and Operations Manager March 2013 – June 2017

Ensured successful delivery of consulting technology services through effective project engagement, team management and customer management for several major telecom operators worldwide.

Led a multi-site organization providing Software Deployment, System Integration and Operational Support for Multimedia Delivery Network (MDN) and for Messaging product portfolios

Managed customers’ relationship and being the SPOC for their escalations on a daily basis

Attained 87% utilisation for direct reports and grow revenues by up-selling new products and services

As a Local Delivery Manager, personally delivered ~40% billable consulting services, primarily in the context of technical project management and engagement team management

Assisted direct reports, 25 engineers on two continents, in personal and career development by providing regular feedback, coaching and guidance on personal development

Led multi-site teams providing technical recovery of telecom network outages on a 24/7 basis

Constantly exceeded the yearly leadership index target, +9% compared to overall company average

Ensured that all assigned team members have a clear understanding of client business objectives and the plans in place to attain those objectives.

Agile Software Development Manager July 2006 - February 2013

Led a multidisciplinary organization responsible to design, develop, test and release a reliable, scalable and Geo-Redundant Next Generation Messaging software using the Agile, Scrum and DevOps

Acted as change agent for deploying Agile, Scrum and DevOps ways of working

Worked closely with sales teams, product owners and external customers to capture product requirements and ensure alignment with product strategy

Orchestrated the deployment of software upgrades, enhancements and fixes based on release schedules

Delivered product and technology roadmaps as agreed with stakeholders

Ensured operational excellence by close follow-up on budget and timely projects deliveries

Developed and managed the relationship with partners and sub-contractors (Acision, Vantrix, etc.)

Established software quality and development productivity metrics.

Provided leadership to coach, motivate and lead team members to their optimum performance level

Established performance objectives and provided quarterly performance reviews for team members

Performed lesson learnt, proposed improvements and shared best practices.

Program - Project Manager May 1998 - June 2006

Led a project portfolio responsible for software development and software deployment activities

Managed the integration of MMS, SMS, IVR, and Voicemail projects in customers’ networks worldwide (KDDI Japan, Orascom Egypt, Thailand telecom, Swiss Telecom, etc.)

Chaired the Project Steering Group (PSG) and the project Change Control Board (CCB) forums

Ensured projects are delivered on budget, as per time plan and as per expected software quality

Managed all communications towards different stakeholders

Streamlined the Request for Quote (RFQ) process and reduced the response time from 15 to 5 days

Developed project plan, performed risk assessments and provided risk mitigations

Product sales support - Embedded systems, E-Commerce July 1996 – April 1998

NOVA Solutions, Montreal, Quebec, Canada.

Assisted the sales force with the commercialization of E-commerce solutions based on “Smart Card”

Assessed customer requirements, developed job costing, pricing as well as wrote proposals.

Software designer - Embedded systems, E-Commerce July 1992 – Aug 1994

NBS Technology, Montreal, Quebec, Canada

EDUCATION

Master Business Administration (M.B.A.), Sherbrooke University, Canada 1996

Master ès Sciences, Computer Engineering (M.Sc.A.), Sherbrooke University, Canada 1993

Bachelor ès Sciences, Telecom Engineering (B.Sc.A.), Lebanese University, Lebanon 1990

LANGUAGES & SKILLS

Languages: English and French, some Spanish and some Swedish.

Skills: Agile, Scrum, DevOps, JIRA, Confluence, PACS, HL7, DICOM, Microsoft Dynamics 365, SAP Hybris, AEM, Drupal, E-commerce, SW Development, Delivery and Operations. Distributed team management, customer relationship management, project management and leadership development.

PROFESSIONAL TRAINING

PACS admin Intelerad

Leadership CGI Group

Management 3.0, Negotiation skills, Influencing Skills Ericsson Academy

Partnering and Business Development Wharton Business School, Pennsylvania, USA

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