Customer Service Manager
Resume:
SHERRY RISLEY
Eros, Louisiana · 318-***-****
**************@*****.*** ·
I am looking for a position in which I will be able to utilize my knowledge and skills. I want to stay busy, learn new skills, and be able to advance within the company.
EXPERIENCE
JULY 2019 – TO PRESENT
LICENSED BENEFITS ADVISOR, AFLAC
Prospecting to find new clients; provide exemplary customer service to existing and new clients; give presentations to company decision makers to assist them with providing their employees with a comprehensive benefits package; enroll employees in benefits program.
DECEMBER 2017 – TO JUNE 2019
LICENSED AGENT, liberty national
Research companies to find new leads; give presentations to decision makers of companies; enroll employees in benefits program; customer service.
APRIL 2016 TO MARCH 2017
CERTIFIED SHIFT MANAGER, MCDONALDS
Supervise daily activities of crew members; provide crew with training, re-training, and coaching as needed; maintain proper inventory levels and control waste of product; cash control; provide customer service including solving any complaints or problems that arise; maintain equipment by proper cleaning and servicing.
AUGUST 2014 TO MARCH 2016
ASSISTANT UNIT MANAGER, KFC
Provide customer service including resolving any problems or complaints; cash control; inventory control; interview prospective new employees; onboarding and training of new employees; maintain equipment; supervise daily activities of crew members and provide coaching/re-training as required.
JUNE 2013 TO AUGUST 2014
CERTIFIED SHIFT MANAGER, MCDONALDS
Supervise daily activities of crew members; provide crew with training, re-training, and coaching as needed; maintain proper inventory levels and control waste of product; cash control; provide customer service including solving any complaints or problems that arise; maintain equipment by proper cleaning and servicing.
AUGUST 2012 TO JUNE 2013
CERTIFIED SHIFT MANAGER, MCDONALDS
Supervise daily activities of crew members; provide crew with training, re-training, and coaching as needed; maintain proper inventory levels and control waste of product; cash control; provide customer service including solving any complaints or problems that arise; maintain equipment by proper cleaning and servicing.
MAY 2011 TO AUGUST 2012
CERTIFIED SHIFT MANAGER, MCDONALDS
Supervise daily activities of crew members; provide crew with training, re-training, and coaching as needed; maintain proper inventory levels and control waste of product; cash control; provide customer service including solving any complaints or problems that arise; maintain equipment by proper cleaning and servicing.
APRIL 2009 TO APRIL 2011
CERTIFIED SHIFT MANAGER, MCDONALDS
Supervise daily activities of crew members; provide crew with training, re-training, and coaching as needed; maintain proper inventory levels and control waste of product; cash control; provide customer service including solving any complaints or problems that arise; maintain equipment by proper cleaning and servicing.
SEPTEMBER 1996 TO MARCH 2009
DEPARTMENT MANAGER, WALMART
Supervise daily activities of crew members; inventory control; price changes; setting modulars according to planogram; markdowns; train new crew members; scheduling crew members; meet daily sales goals; customer service.
JUNE 1994 TO AUGUST 1996
LICENSED PRACTICAL NURSE, GRAND COVE NURSING AND REHABILITATION CENTER
Supervise daily activities of crew and patients; wound care; medications; monitor mealtimes; communicate with physicians as needed; communicate with family members concerning patient condition and care; admission and discharge paperwork; documentation of care provided and patient interactions and condition.
JUNE 1992 TO JUNE 1994
LICENSED PRACTICAL NURSE, MEMORIAL HOSPITAL
Supervise daily activities of patients and mental health techs; monitor behavior changes, interactions, and vital signs of patients; ensure all patients attend group and individual counseling sessions as scheduled; communicate with physicians, family members, and patients; give medications as ordered; ensure all physician orders are carried out; admission and discharge of patients; weekly nurse’s lecture to clients on the chemical dependency unit.
MAY 1989 TO JULY 1992
LICENSED PRACTICAL NURSE, ST. PATRICK HOSPITAL
Provide patient care including medications to 8 to 10 patients assigned; communicate with charge nurse and physicians; educate patient on medications and care for discharge; admission and discharge of patients; administer medications as ordered.
SEPTEMBER 1985 TO MAY 1989
LICENSED PRACTICAL NURSE, BAYOU HEALTH CARE CENTER AND SANITORIUM
Provide supervision and care to patients; supervise daily activities of nursing assistants and patients; administer medications as ordered; communicate with physicians concerning patient well-being and care; monitor patient behavior changes and interactions.
MAY 1984 TO AUGUST 1985
LICENSED PRACTICAL NURSE, LEISURE LODGE NURSING CENTER
Supervise daily activities of crew and patients; wound care; medications; monitor mealtimes; communicate with physicians as needed; communicate with family members concerning patient condition and care; admission and discharge paperwork; documentation of care provided and patient interactions and condition.
JANUARY 1983 TO MAY 1984
NURSING ASSISTANT, DEWITT CITY HOSPITAL
Provide care to patients; take vital signs and report them to nurse; assist nurses as needed.
EDUCATION
MARCH 2012
MBA- BUSINESS ADMINISTRATION, american intercontinental university
GPA-3.05. Served as Student Ambassador for school. Courses taken in project management and finance with focus on administration.
AUGUST 1989 TO MAY 1990
BACHELOR’S DEGREE IN NURSING, MCNEESE STATE UNIVERSITY
Courses taken toward earning nursing degree. Incomplete due to unavoidable circumstances.
AUGUST 1985 TO MAY 1989
BACHELOR’S DEGREE IN NURSING, NORTHEAST LOUISIANA UNIVERSITY
Took courses toward earning nursing degree. Transferred to McNeese University for family reasons.
JUNE 1984
PRACTICAL NURSE DEGREE, RICE BELT VO-TECH SCHOOL
Graduated in top 3% of class. Passed state board examination in September 1984.
MAY 1983
GENERAL STUDIES, DEWITT PUBLIC HIGH SCHOOL
GPA-3.68. Graduated with honors.
SKILLS
Integrity and honesty
Oral communication skills
Written communication skills
Work well under pressure
Time management
Adapt to change quickly
Detail oriented
Able to work with little or no supervision
Contact this candidate