Resume

Sign in

Customer Care Sales

Location:
Townville, SC
Salary:
55,000
Posted:
October 18, 2019

Contact this candidate

Resume:

THERESA A. MCDADE

TOWNVILLE, SC *****

317-***-****

adame9@r.postjobfree.com

www.linkedin.com/in/theresa-mcdade

DOCUMENT MANAGEMENT PROFESSIONAL

CLIENT-FOCUSED TECHNOLOGY SAVVY QUICK LEARNER

Swiftly master and apply business and online technologies within content management systems. Adept at

negotiating and collaborating with cross-functional stakeholders and vendors to analyze document management

needs and define solutions that ensure compliance and optimal project execution. Remain abreast of industry

trends and technologies to drive accelerated adoption of best practices, systems, and company resources.

CORE COMPETENCIES

- Online Technology

- Staff Training

- Document Purge & Disposal

- Data Entry & Retrieval

- Records: Reconciliation, Filing, & Inventory

- Data Integrity, Compliance & State Laws

- Researching, Scanning, & Cross-Referencing Records (Microfilm, Hard Copies, & Electronic Files)

- Technical Documentation Maintenance, Revisions, & Distribution

- Court records

- Reviewing legal documentation for properties, licensing and municipal entiities

KEY ACCOMPLISHMENTS

- Saved company significant working hours spent researching missing inventory by creating a spreadsheet with all audit findings,

partnering with engineers to locate and revise hard copy calculations, and entering electronic document inventory.

- Introduced a streamlined and automated process for searching and retrieving documents on film, improving companywide efficiency

and reducing the level of effort spent completing antiquated steps.

- Eliminated backlog of 100,000+ records and achieved enterprise-wide compliance by validating for accuracy and creating an

electronic record keeping process.

- Recognized by leadership and received panel reward for recovering missing documents that satisfied audit requirements; provided

results to 100+ engineers on critical information missing from workforce manuals through analysis of key reference documents,

electronic records, microfilm, and hard copies.

- Eliminated antiquated training materials and processes which resulted in improved training outcomes and survey scores,

consistent knowledge sharing with client base, expanded team competencies, and accelerated ramp-up time of 75+ employees.

- Allowed first-time access to uncatalogued radiography film by updating hard copy records, identifying physical locations,

and processing 10,000+ entries.

PROFESSIONAL EXPERIENCE

DUKE ENERGY, Seneca, SC 2013 - 2018

DOCUMENT MANAGEMENT SPECIALIST 2016 - 2018

Conducted needs assessments to identify document management requirements of departments and 2,000+ end users. Consulted and resolved

problems related to accessing electronic content, including providing technical support for software maintenance or use. Monitored

regulatory activity of 20,000+ customers to maintain compliance with records and document management laws. Developed procedures and implemented data management security measures.

CUSTOMER CARE PROFESSIONAL 2013 - 2016

Dedicated Customer Service Representative who provided exceptional customer service through active listening and problem solving for

700,000 clients. Resolved customer issues, including appointment setting, billing, service issues, credit assistance, efficiency, and

conservation information. Co-facilitated 9-week customer care training program for 20+ associates.

I continued to apply myself after the Real Estate market crashed. I worked several positions, some simultaneously with

temporary employment agencies and part-time positions.

Randstadt/Amazon/Dammann Nursery

Office Associate/Picker-Packer/Sales Associate

Indianapolis

Indiana

01/2010 - 04/2013

REAL ESTATE BROKER Indiana Real Estate Commission 10/2004 - 12/2010 Real Estate Broker- highly effective communicator and

team leader adept at building long-term relationships by establishing high levels of confidence and trust. Accomplished in

varieties of easement and municipal utility situations. My experiences with major banks and mortgage holders included county,

city and legal research involving title searches, land rights, waterfront rights, easement situations, survey's, GIS mapping

on county websites and hard copies in court house records. I accomplished both licensing and various certifications. I successfully

grew my Real Estate clientele incorporating residential, small business and commercial transactions. I became affiliated with

many major mortgage holders and processors.

REAL ESTATE SALES PERSON Indiana Real Estate Commission 04/2003 Ambitiously established real estate career. Developed loyal

client base. Structured relations with banks for the sales and purchases of repossessed properties. Guided clients from

beginning to end of the home buying process in choosing the right property. Created virtual tours of homes listed, providing

potential buyers with additional exposure to properties. Negotiated contracts on behalf of clients. Worked closely with clients to

get the appropriate loans, inspections and credit reports. Developed and maintained relationships with clients through

networking, postcards and cold calling. Managed contracts, negotiations and all aspects of sales to finalize purchases and

exceed customer expectations. Informed home buyer of the sales, construction and warranty processes. Delivered positive,

effective sales presentations.

EDUCATION & PROFESSIONAL DEVELOPMENT

- National Institute of Banking: Principles of Banking I & II, Mortgage Loan Principles

- R.E.T.S. Real Estate Training Service, Real Estate Sales, Real Estate Broker

- Real Estate Broker and sales licenses

TECHNICAL SKILLS

- Microsoft Office Suite: Excel, PowerPoint, Word

- CRM: CMIS

- EDMS

- Fusion, CAS

- Office Equipment: Telephone Systems (Avaya), Copiers, Scanners, Plotters, Faxes

- GIS

PROFESSIONAL MEMBERSHIPS

- Women in Nuclear

- Duke Energy Ambassadors

- White County Association of Realtors: Past President & Treasurer



Contact this candidate