SUHAIL R

Chennai, India.

Contact: +91-948*******; Email: adamdt@r.postjobfree.com.

Languages Known : Arabic,English, Hindi, Urdu & Tamil. UAE Driving License : Available

BUSINESS ANALYST - AIRLINE PROFESSIONAL (Travel Domain - Airlines,Travel Agents B2B & B2C, Payment Partners, Affiliates).

Seeking an opportunity by having more than 8 years of extensive experience in Technical and Business for professional challenge and growth to support and enhance co-operative objectives of the company also to deliver highly effective and creative solutions to business and technology challenges. A perfect mix of technological and business knowledge adds value to the profile. SUMMARY OF SKILLS

Experienced in detailed understanding of the business processes, identifying new processes, performing gap analysis in existing process, process development and implementation.

Sincere and Innovative IT professional with more than 8 years of experience across Software Development with Technologies like Java Webservices, JAVA, J2EE and Business Development by Gathering on business requirements, business analysis, creating business specification documents, Reviewing technical specification documents, supporting the external IT teams while development and implementation final solution, testing and validating in Travel - Airlines and Core Banking Domain,

Aviation Business Working knowledge, expert in analysis and business requirement integration with IT solutions.

Worked as Business Analyst with Flydubai Airlines, Dubai.

Business Process Analysis in Revenue Management & Business Development .Played major role from Business and API perspective for the successful cutover of Radixx PSS to Dubai data centre

Implemented Online Travel Agency integration via webservices.

Expertise on API Integration activities with online Travel agents, Payment partners and Affiliates through webservices via connectpoint and TPAPI interfaces through soapui frame work to make bookings over flydubai.

Implementing NDC (New Distribution Capability) Standards on our FZ Flydubai APIs to enhance the capability of communication between FZ and Travel Agents,Payment Partners, also to get globally recognized. Since NDC is a travel industry supported program launched by IATA for the development and market adoption of a new,XML – based data transmission standard.

Good knowledge and skill of creating new softwares & systems, designing, analysis, testing and coding for modules while structuring customized solutions to meet client’s specific needs.

Well versed in Project Management Life Cycle involving analysis, design, development, deployment, debugging, support, testing, documentation, implementation and maintenance of application softwares.

Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.

Worked as Senior System Analyst with Standard Chartered Scope International Private Limited, Chennai.

Expertise on SoapUI Webservices Manual and automation testing.

Supported both Production and UAT online integration issues of travel agents and payment partners for flydubai.

Ability to Work on HP Quality Centre to create and to fix the defects.

Involved on Oracle database and SQL server for data retrieving activities .

Worked and supported on MS access for creating a tool as to reduce internal team members manual efforts

Executed a tool to generate flown ticket data which needs to be uploaded in to RAPID SYSTEM as to use this data to create flown transactions

Good knowledge of Oops concept, Exception handling, Multi-Threading, Servlet-Jsp Life cycle and other basic concept of core java.

Technical Skills Set

Programming

WEBSERVICES,Java & J2EE.

Operating System

Windows

Database

Oracle, SQL, IBM DB2

Server

Tomcat, IBM Websphere

IDE

Eclipse, SOAPUI

Others

MS-Office - Ms-Word, Ms-Excel and Internet Applications.

SDLC Agile Scrum Methodology.

Reporting Tool Crystal reports, Cognos Tool

PROFESSIONAL EXPERIENCE

FLYDUBAI AIRLINES DUBAI JAN 2014 – MAR 2018.

BUSINESS ANALYST – AIRLINE (BUSINESS SUPPORT)

The BUSINESS ANALYST will implement and manage assigned commercial systems for flydubai. To facilitate formulation of system requirements with the end users and translate them as user requirement specifications to the vendors, support the external IT teams while development and implementation final solution. Manage efficient use of existing systems and perform system administration function.

KEY ACCOUNTABILITIES

1. Liaise with vendor’s to report defects and prioritize them so that system functionality is corrected.

2. Monitor revenue and payment related systems to ensure revenue reconciliation and financial settlement happens as per set frequency.

3. Analyze and improve business processes based on industry standards and own experience.

4. Raise Enhancement Requests with vendor to improve system behavior and reduce manual effort.

5. Liaise with the various user groups to ensure all issues faced from a commercial system perspective are identified and addressed in a timely manner.

6. Evaluate new technologies and industry best practices to incorporate into systems.

7. Identify and prioritize enhancements, take them through the Change Management Process and get them implemented in systems.

8. Test system functionality and new releases as per industry standard testing methods, ensuring adherence to user requirements.

9. Manage system configuration, behavior and User Access Rights as per industry standards like PCIDSS.

10. Provide reports to team leader regarding system performance and behavior.

11. Set up triggers and alerts in system to monitor and prevent revenue loss.

Project Undertaken

PROJECT#1

Title

1.ONLINE INTEGRATION THROUGH WEBSERVICES on SPRINT ENTERPRISE (BOOKING RESERVATION SYSTEM) WITH CP/TPAPI interfaces

2. Played Key role from Business and API perspective for the successful cutover of Radixx PSS to Dubai data centre SPRINT.

3.FLX MERCHANDISING

4.GQMS

5.Enhancements (like for eg: ExternalPricing through Vayant, Fare Branding, interline/Codeshare, Leg level SSR, TFEE issue etc.. on API & Web Channels)

Languages

Webservices,,ORACLE,

Tools

Others

Eclipse Europa, SoapUI,QC,

MSExcel, MSWord and Internet applications.

Synopsis

SPRINT ENTERPRISE is a booking reservation system used by flydubai Airlines to perform its booking operations like booking creation, to maintain history of bookings,Payments info, booking modify, Travel agents and Payments info, Flight info, FlightSchedules, Booking cancellation Services are handled through this product.

Role

Gathering business requirements, business analysis, creating business specification documents, Reviewing technical specification documents, supporting the external IT Vendor while development and implementation final solution, testing and validating.

Responsible for supporting online travel agents and payment partners through webservices via connectpoint and TPAPI interfaces to make bookings over flydubai

Ability to Manage UAT and production support

Testing all modules of this enterprise application on every release

Analyzing how internally webservices getting called on all of the websites(Consumer website,TA portal and Mobile applications)

Ability to provide solutions on all of the internal systems like GMS(Group booking system, as which depends upon the webservices

Involving on creating test cases based on business requirements and executing for the validation.

Writing database queries to retrieve data as per requirement.

Responsible for development and modifying components based on defined specifications and also understanding Software/ System components and associated specifications.

Analyzing and designing based on defined specifications and independently preparing and delivering the Design Documents for the work request.

Ensuring timely delivery of the project and involved in Unit Testing/Assembly testing, Debugging, fixing defects and issues related to Pre/Post Prod environments also handling compilation of the codes.

Writing business logics to fulfill requirement.

Unit Testing - to test efficiency of the tasks

Interacting with vendors in guiding to code and doing design reviews to strengthen the IT part of it by developing of IT applications and products.

PROJECT#2 NDC (New Distribution Capability) Implementation

Title:

Languages

Tools

Synopsis

Role

IATA Standard NDC Level 3 implementation on FLYDUBAI APIs.

Java webservices.

SoapUI.

To enhance the capability of communication between FZ and Travel Agents,Payment Partners, we have implemented our FZ Flydubai APIs with NDC Level 3 IATA standard formats to get globally recognized.

Involving on communicating between IATA and IT vendor to achieve this Level 3 Offer & Order Management NDC standard APIs.

Sharing all our FZ APIs to an IT vendor in a requested standard formats as to convert in to NDC standard.

Ability to download schemas and advising on XSDs and methods to call.

Analyzing how internally webservices getting called on all of the websites(Consumer website,TA portal and Mobile applications)

Providing solutions to IT vendor on developing NDC APIs.

Ability to manage API webservice request and response tags once NDC implementation done.

Gathering business requirements, business analysis, creating business specification documents, Reviewing technical specification documents, supporting the external IT Vendor while development and implementation final solution, testing and validating.

Accountable for Verifying response with the help of Middleware and External Pricing Engines.

Creating test cases based on business requirements and executing for the validation.

Responsible for development and modifying components based on defined specifications and also understanding Software/ System components and associated specifications.

Analyzing and designing based on defined specifications and independently preparing and delivering the Design Documents for the work request.

Ensuring timely delivery of the project and involved in Unit Testing/Assembly testing, Debugging, fixing defects and issues related to Pre/Post Prod environments also handling compilation of the codes.

Standard Chartered Bank (Scope International Pvt Limited) (FEB 2011 – DEC 2013).

Senior System Analyst – Banking (Java Development)

Managing the complete life cycle of development/ support projects including analysis of the client requirements, translating new ideas into clients solutions, requirements development, delivery, support, analysis and documentation.

Involved in coding using JDBC and SQL queries for database tables using different types of joins also using IDE such as Eclipse and IBM RAD.

Efficiently writing scripts using build tools like Ant to build an application which required packaging and build for different environments.

Assisting in coding applications using both client and server Java EE technologies also creating/ reviewing the detailed design in Java EE application involving classes using UML and OOAD concepts.

Accountable for designing and coding the features like error and exception handling, logging etc. in the Java EE application also designing and coding Business Services using Enterprise JavaBeans, including Message Driven Beans, Entity and Stateless Session Beans.

Maintaining high coding standards and practices and exercising quality control on all aspects of software development.

Providing guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments

PROJECT#3

Title

eBBS (Electronic Branch Banking System)

Languages

Core JAVA, JSP,DB2

Tools

Websphere 6.0, Eclipse Europa, EJB 2.1, JSP, Servlet 2.3, Tortoise SVN Client, Java Applets

Synopsis

Developer eBBS is a Core banking product used by Standard Chartered Bank to perform its banking operations like Account Creation, Customer Maintenance, Common Codes Setup, Provision Setup, Deal Bookings, Cheque Issue, EOD Services, Account OD Class Setup is handled through this product.

Role

Responsible for development and modifying components based on defined specifications and also understanding Software/ System components and associated specifications.

Analyzing and designing based on defined specifications and independently preparing and delivering the Design Documents for the work request.

Ensuring timely delivery of the project and involved in Unit Testing/Assembly testing, Debugging, fixing defects and issues related to Pre/Post Prod environments also handling compilation of the codes.

Creating/modifying screens (creation of new applet, panel & event handler) in EBBS to provide user interface.

Writing business logics (creation/modification of Session Beans) to fulfill requirement.

Writing DB Scripts as per requirement.

Unit Testing - to test efficiency of the tasks.

Supported EOD, EOM through CONTROL- M frame work.

XLOG Technologies APR 18 – Till Date.

Business Analyst (AIRLINE DOMAIN)

Effectively involved from the initial stage of Change Management Process and consistently contributed heavily in Business Analysis, Feasibility study, Process design documentation, Process Mapping for assigned PSS enhancements working closely with cross-functional teams.Currently involving on Gathering business requirements, business analysis, creating business specification documents, Reviewing technical specification documents, supporting the IT development team while development and implementing final solution, testing and validating. Involving on identifying new processes, performing gap analysis in existing process, process development and implementation

PROJECT #4

Title

Airlines & Travel agents Services.

Languages

Core JAVA, Oracle, JAVA Webservices,Big data.

Tools

Others

Apache Tomcat 6.0, Eclipse Europa, Tortoise SVN Client, SOAPUI.

MS-Office - Ms-Word, Ms-Excel and Internet Applications.

Role

Well versed in Agile Software Development methods with a results-driven approach to Product Management, Product Strategy, identifying user stories, Product Backlog maintenance, gathering insights & trends from data analysis

Instrumental in standardizing SLAs for Business Requests, Business Impact Analysis Matrix for Business continuity, liaising from various Business units as part of Process Alignment activity - Saved efficiency by 30%

Managed in streamlining end-to-end Support process from scratch to a fully functional core Reservations by applying Operational, System expertise and inputs from users to recommend initiatives to streamline Business Support process

Involving on writing Business Specification and Technical Specification Documents

Responsible on sharing specific documents to an IT development team on creating and executing webservices to achieve the goal.

Identify and Prioritize enhancements, take them through change management process and get implemented in Systems.

Providing guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments

Education

Bachelor of Information Technology from Anna University, India.

Hobbies : Solving Sudoku, Surfing Internet.

Reference : Available on request

Contact this candidate