Service Manager

Mahmoud El Helou

Personal Details:

Date of birth: 04/11/1988

Nationality: Lebanese

Qatar Mobile: 009**-********

E-mail: *******-*****@*******.***

Personal Summary:

An enthusiastic results driven, self-motivated and resourceful Restaurant Manager with determination and a proven ability to ensure that department operates efficiently and profitably. Highly organized, energetic and flexible with leadership qualities which have been exercised through experience. Having a proven track record of motivating staff to work together to achieve targets and improve efficiency with a record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and professional image of the business. Objective:

Keen to find a challenging position within a successful and dynamic international organization where I will be able to continue to develop my skills in the hospitality industry also to will make best use of my existing skills and experience.

Areas Of Expertise:

Monitoring performance.

Manpower scheduling.

Customer service.

Team morale.

Delegating tasks.

Decision making.

Work Experience:

Restaurant Manager In-Charge of two fine dining restaurants, Le Central “Mediterranean” with 120 seating capacity & Di Capri “Italian” with 100 seating capacity, at La Cigale Hotel Doha 01/01/2017 till Present.

Duties:

Achieving the highest service standards and exceeding a high guest expectation daily.

In conjunction with the FOH/BOH management teams, accomplish human resources objectives by recruiting, selecting, orienting, assigning scheduling, and reviewing.

Effectively enforce company policies and procedures.

Achieve operational objectives of all outlets by preparing and completing action plans, implementing productivity, quality and standards of service.

Work closely with the Events and Private Dining to ensure successful day to day operations of private dining events.

Resolve associate and/or guest conflict through service recovery and implement change when necessary.

Liaise with the BOH Management Team to control costs by reviewing portion control and quantities of preparation, minimizing waste.

Estimate food and beverage consumption and place orders with suppliers.

Maintain budget and employee records.

Prepare payroll and monitor records.

Avoid legal challenges by following all company and government legislations.

Arrange for maintenance and repair of malfunctioned equipment.

Develop managers and employees by ensuring regular one-on-ones, training and development, coaching and performance evaluation.

Create an engaging and energetic environment where all associates work as a team.

Generate growth and restaurant sales through marketing initiatives.

Regularly conduct P&L reviews to analyze financial metrics.

Head waiter In-Charge of Le Cigalon Buffet Restaurant with 200 seating capacity at La Cigale Hotel Doha 01/06/2015 till 31/12/2016.

Duties:

Managing the entire staff of the restaurant and coordinating their work.

Responsible for increasing the business of the restaurant.

Analyzing and planning restaurant sales and organize marketing events and promotional plans accordingly.

Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.

Recruiting, training and supervising staff.

Agreeing and managing budgets.

Planning menus.

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

Promoting and marketing the business.

Overseeing stock levels.

Ordering supplies.

Handling customer enquiries and complaints.

Greeting and advising customers.

Problem solving.

Preparing and presenting staffing/sales reports.

Keeping statistical and financial records.

Assessing and improving profitability.

Setting targets.

Handling administration and paperwork.

Liaising with customers, employees, suppliers, licensing authorities and sales representatives.

Making improvements to the running of the business and developing the restaurant.

Head waiter In-Charge of Orangery Resto-Café Trottoir with 250 seating capacity at La Cigale Hotel Doha 06/03/2014 till 31/05/2015.

Duties:

Managing the entire staff of the restaurant and coordinating their work.

Responsible for increasing the business of the restaurant.

Analyzing and planning restaurant sales and organize marketing events and promotional plans accordingly.

Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.

Set budgets and execute plans for department sales, product purchase and staff development.

Coordinating and managing the entire operation of restaurant by scheduling shifts.

Provide customer support by resolving their complaints about service or food quality.

Meeting and greeting customers and organize table reservations.

Recruiting, training and motivating staff.

Maintain high standard quality hygiene, health and safety.

Head waiter In-charge of the room service department and the VIP lounge at La Cigale Hotel Doha 09/06/2012 05/03/2014.

Duties:

Supervising and managing employees. Managing all day-to-day operations.

Understanding employee positions well enough to perform duties in employees' absence.

Ensuring property policies are administered fairly and consistently.

Communicating areas in need of attention to staff and follows up to ensure follow through.

Supervising daily shift operations and ensuring compliance with all Room Service policies, standards and procedures.

Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.

Developing specific goals and plans to prioritize, organize, and accomplish our work.

Ensuring and maintaining the productivity level of employees.

Communicating performance expectations in accordance with job descriptions for each position.

Observing service behaviors of employees and providing feedback to individuals

Comprehending budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Participating in the management of department's controllable expenses to achieve or exceed budgeted goals.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Head waiter (Room Service) at Crowne Plaza Hotel Beirut 01/06/2011 till 20/05/2012. Responsible of daily operation in addition to the administrative work (attendance records, log book, duty roster). I was the departmental trainer (conduct on job training for the staff, keep training records) Communication with Front Office for allocations (arrivals, check outs, VIP guests).Performs related duties and special projects as assigned. Collect guest’s feedback. Establishes and maintains effective employees relations.

Captain (Vivaldi and Top 21 restaurants) at Crowne Plaza Beirut 01/06/2010

Waiter (room service) at Crowne Plaza Beirut 01\04\2009

Waiter (panorama restaurant) at Four Points “By Sheraton” 01/06/2008

Waiter (papaya restaurant) in Aley Mount Lebanon 01/05/2007 Key Skills And Competencies:

Strong motivational and influential people skills.

Enthusiasm for creating delicious food and providing a great service.

An eye for detail and the ability to drive consistent brand standards.

Experience of managing people and driving business performance. Education:

Vocational Institute Of Hospitality Management.

2008-2009

Location: Bir Hassan, Beirut.

Degree/ Level Attained: Diploma in Hospitality Management.

Maroun Abboud official high school

2005-2006

Location: Komatieh Village, Mount Lebanon

Degree/Level Attained: Official Baccalaureate degree, Sociology and Economics Section.

Komatieh Official School

2002-2003

Location: Komatieh Village, Mount Lebanon

Degree/Level attained: Official Brevet Degree.

Training Skills:

Service leadership.

Be My Guest.

Product knowledge.

Dining experience.

Broad stroke skills.

Presentation skills.

HACCP level 3

Managing training and development for the business.

Creating high performance teams.

Food safety Level 2.

Food Hygiene.

Integrated pest management by Boecker.

Supervisory skills.

Train the trainers.

Super lead.

Different hotel orientations and on job trainings (telephone techniques, handling guest’s complaints…)

Computer Skills:

Windows, Word, Excel, Publisher, Power Point, Micros, Fidelio, and Opera. Languages:

Arabic: Fluent in speaking, writing and reading.

English: Fluent in speaking, writing and reading. Hobbies:

Biking, swimming, and Basketball.

References:

Ready upon request.

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