Seeking a challenging position to use abilities developed through my experience,
education and training with opportunities for growth and advancement.
Work with software applications, 10 key and proficient with internet knowledge.
Results goal oriented self-starter with highly developed customer service, data entry, and problem
solving skills, written, oral communication skills and precise in attention to details. Ability to work
Independently and with a team with emphasis on accuracy and timeliness with excellent
organizational and time management skills.
Dreher High School
Achieved Academic High School Diploma - Columbia, South Carolina
Colorado Technical University-
Actively enrolling in the fall to achieve Bachelor of Science in Health Care Administration with
with concentration in Human Resources.
04/16 – Present Uber and Lyft / Driver
Working with lyft and Uber duties require you picking up passengers from their designated
Location and dropping them off and their desired destination and in some instances picking
Up second passengers and dropping them off as well in the same ride, using the my google
Map quest to reach the desired destination requested. Only tips money is exchanged in the
Application or in person, how customer wants to pay.
11/15 – 04/16 Teletech@Home / Product Support Advisor
As a Product Support Advisor my duties were to assist customers having accounts with Intuit
TurboTax. We assisted customer with ordering products make sure utilizing the product that
best fit their needs, maintain their account unlocks and troubleshooting their computer for best
functionality of their product. Also screen sharing for best results with customers.
08/13 – 04/2016 - Trayonology Services LLC / IBO
As an IBO, over the years, we have helped our clients with the opportunity to fundamentally
change the way customer service is delivered – by mapping human capital to customer demand.
Servicing hours that range from available to service its clients 24 hours a day, 7 days a week 365
days a year, including all weekends and holidays.
12/12 – 08/05/2013 Roger Townsend PC Law Firm /GO Staff / Client Relations Rep
As a client relations rep I uploaded documents from our law base database to our vendor scape
system for clients to view customers documents in the file. I also updated spreadsheets from clients and return spreadsheets to client in a timely manner. Also answer and fulfill all email requests for client as well.
07/12 – 12/2016 - Primerica Financial Services / Life Insurance Agent
As a District Leader for Primerica Financial Services a multi-level marketing company that sells life insurance and investments, my day started off with an early morning daily conference calls at 8am with other team leaders at Primerica. This call has about 200 people on the call discussing the business’s progress and accomplishments in addition to individual’s achievements.
07/10 - 10/2012 – American Income Life Insurance Company (AIL) / Life Insurance Agent
As an Insurance agent for AIL one of the nation’s largest providers of supplemental life insurance to labor unions, credit unions, and associations there were many challenges. We had a final full script for each presentation that includes closing. We offer supplemental benefits to working striving to become the premier in-home life insurance sales company developing long –term relationships with clients and meet my clients where they are most comfortable in their home
09/04 - 10/2011 IBM – CCI/ Project Coordinator and CCI / GETS / Remote Desk side Support
As a Project Coordinator my duties requirements were orienting, training, assigning, scheduling and coaching the work crew was very challenging at times. Meeting work standards by following production, productivity, quality and customer-service standards: resolving operational problems: Time Management, Proactive using several databases such as Callown, Sisapoc, BMSIW and MSIC to monitor all projects in place carefully making sure everything was running properly.
As a Remote Deskside Support monitoring all calls inbound and some outbound for the entire State of Georgia employees computer issues. The This GETS project was a mixture of AT&T, The State of Georgia and Dell technicians. We all worked together on some issues. Collaborate functionally to ensure severity outages at the sites were properly handled and forward to the proper channels.
06/04 - 10/2007 Crawford and Company (Claims Documentation Department) (Parttime Job)
As Claims documentation I actually keyed in docs to be placed in the right que for other
fulltime workers to work the next day. I actually worked as an evening and weekend
part-time worker. Costly made plan to develop, and execute and sustain all elements of my job,
including leadership communications actively daily.
08/04 – 10/2011 DOCS / Fidelity Financial / Manpower / Scanner (Parttime Job)
As a scanner with fidelity financial my duties and responsibilities were to actually scan mortgage in
packs for resell to other mortgage lenders. Enhanced department organization reputation by
accepting ownership for accomplishing new and different requests: exploring opportunities to add
value to the job accomplishments.
05/08 - 05/2009 Assurant Specialty Property and Casualty, Hazard Insurance Specialist
As a Hazard Insurance Specialist I document all issues, resolution and follow up actions.
Work in Volkswagen, Drive Financial when the main account Volkswagen is complete.
Provide consistent, high quality support to all customers. Excellent problem solving
and people skills were required for this position.
03/00 - 08/2003 Nova Information Systems / New Merchant Trainer
As a New Merchant Trainer my duties and responsibilities were to offers merchants processing in more than 30 countries and support the payment needs of more than 1,000,000 merchant locations across the globe. Contacting customers to download troubleshoot and train how to actually use their terminals once purchased over the phone. Maintained account maintenance and systems updates and always complied with the Business conduct codes.
08/97 - 02/2000 Axiom Staffing Service / Administrative Assistant
. As an Administrative Assistant my job duties were to the Director of Operations, which consist of
Multi tasked various projects. Help out in other department to organize and get work completed in
a timely manner. Collaborate with team member to properly put together. Always creating,
maintaining documentation on processes, policies, applications to make thing flow easy for all.
07/94 - 07/1997 Bank of America, Collector II / Secretary III
As a Secretary III my responsibilities and duties were to organize the underwriting department. The mortgage loans consist of preparing several spreadsheets in Microsoft excel keeping up with all stages of the mortgage loans coming in and out of the bank for 15 loan officers. Daily administration and organization skills managing multiple users setup, profiles was a must.
As a Collector II my duties and responsibility was to preform soft collecting on small business accounts, two to three months behind and establish a plan to help customers to become current.
We were on a dialer system where all calls came into the bank for with their past due account for assistance. Superior organizational skills and accuracy was a must.