Tarpon Springs, Florida
Excellent customer service relations using persuasive public communication skills while maintaining a degree of courtesy, confidentiality and professionalism. Effective problem solver/troubleshooter using time management. Detail oriented. Multi-tasked with various financial and operational experiences through networking. Ability to work in team environment. Working knowledge of Sales Promotion and Collection.
Capital One Financial, Tampa, Florida 2013 – present
Small Business Coordinator, Account Manager, Work at Home Marketing, Swap My Card
Receive inbound customer service calls for both Small business credit card and consumer accounts while managing and processing payments, balance transfers, Updating and redeeming rewards. Assist with online banking, and updating personal account information.
Sample (Achievements, Special Recognitions, and Measurements, Metrics)
Quality / Metrics
Meet monthly incentive consistently
Received compliment calls
FedEx with AppleOne, Memphis, Tennessee 2012-2013
Solutions Service Representative
Recreate a spreadsheet list of our client’s shippers on new shipping instructions. By verifying the ship to Managers name, contact number, and location(s). Answering inbound and placing outbound calls to the shippers that had any questions on how to fulfill the new instructions
Provides a sustainable solution to control inbound supply and chain decisions.
Streamline shipping terms and processes.
Gains control of inventory management.
Enhance shipment visibility.
Pierce & Associate, Chicago, Illinois 2011-2012
Milestone Representative, Residential
Upload documents to complete the process of foreclosure. Answer calls to advise clients on updates of the foreclosure process.
Updating all Client Site systems with the current foreclosure milestone event.
Assisting with all department tasks such as Foreclosure Referrals and Wells Fargo events.
Research and or escalate all P&A systems to determine the current status of the foreclosure milestone event.
Updating and report daily production to Team Lead, Coordinator & Supervisor.
Sprint, Altamonte Springs, Florida 2010-2011
Account Service Representative-Retention
Retain customer from canceling
Follow a matrix
Met monthly Quota’s
Multiple Capital One E-Learning Courses & Classes:
Business Code of Conduct and Ethics
Safety and Security at Capital One
Regulatory Compliance Training
Insider Trading Awareness
Servicemembers Civil Relief Act
Americans with Disabilities Act
Focused on General Education Business Management
Seminole Community College Sanford, Florida, 2013
Tarrant County College, Arlington, Texas, 2009
Galveston College, Galveston, Texas, Business, 2008
Microsoft Office, Microsoft Outlook, Internet Explore. IM
Skype for Business. 2010
SAP, AS400, Lotus Notes, Windows XP