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Service Representative Customer

Orlando, FL
October 18, 2019

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Tarpon Springs, Florida

Mobile: 972-***-****


Excellent customer service relations using persuasive public communication skills while maintaining a degree of courtesy, confidentiality and professionalism. Effective problem solver/troubleshooter using time management. Detail oriented. Multi-tasked with various financial and operational experiences through networking. Ability to work in team environment. Working knowledge of Sales Promotion and Collection.


Capital One Financial, Tampa, Florida 2013 – present

Small Business Coordinator, Account Manager, Work at Home Marketing, Swap My Card

Receive inbound customer service calls for both Small business credit card and consumer accounts while managing and processing payments, balance transfers, Updating and redeeming rewards. Assist with online banking, and updating personal account information.

Sample (Achievements, Special Recognitions, and Measurements, Metrics)

Quality / Metrics

Meet monthly incentive consistently

Received compliment calls

CSAT Scores

FedEx with AppleOne, Memphis, Tennessee 2012-2013

Solutions Service Representative

Recreate a spreadsheet list of our client’s shippers on new shipping instructions. By verifying the ship to Managers name, contact number, and location(s). Answering inbound and placing outbound calls to the shippers that had any questions on how to fulfill the new instructions

Provides a sustainable solution to control inbound supply and chain decisions.

Streamline shipping terms and processes.

Gains control of inventory management.

Enhance shipment visibility.

Pierce & Associate, Chicago, Illinois 2011-2012

Milestone Representative, Residential

Upload documents to complete the process of foreclosure. Answer calls to advise clients on updates of the foreclosure process.

Updating all Client Site systems with the current foreclosure milestone event.

Assisting with all department tasks such as Foreclosure Referrals and Wells Fargo events.

Research and or escalate all P&A systems to determine the current status of the foreclosure milestone event.

Updating and report daily production to Team Lead, Coordinator & Supervisor.

Sprint, Altamonte Springs, Florida 2010-2011

Account Service Representative-Retention

Retain customer from canceling

Follow a matrix

Met monthly Quota’s


Multiple Capital One E-Learning Courses & Classes:

Business Code of Conduct and Ethics

Information Security

Safety and Security at Capital One

Information Retention

Regulatory Compliance Training

Insider Trading Awareness

Servicemembers Civil Relief Act

Americans with Disabilities Act


Focused on General Education Business Management

Seminole Community College Sanford, Florida, 2013

Tarrant County College, Arlington, Texas, 2009

Galveston College, Galveston, Texas, Business, 2008


Microsoft Office, Microsoft Outlook, Internet Explore. IM

Skype for Business. 2010

SAP, AS400, Lotus Notes, Windows XP

EXCEL, spreadsheets

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