Manager Customer Service

ALAN MYERS

**** ******* *****, ******, ** *****, 404-***-****, ****.******@*******.***

SKILLS

• Microsoft excel, word, outlook • Working knowledge of Smoothie Demand Works

• Problem Solving

• Process Improvement • Communication

EXPERIENCE

Operations Manager

ZLH Enterprises Manalapan Township, NJ

March 2019 - July 2019

Responsibilities include, but not limited to:

• Day to day back end operations

• Making sure commission payments from Master Agents were timely and correct

• Back up support and provisioning teams

• Process improvement and CRM implementation

• Reported directly to CEO.

• Telecommuting position

Supply Planner/ Purchasing

Compass Health Brands Lawrenceville, GA

October 2016 - February 2019

Responsibilities include but not limited to:

• Purchasing for 4 distribution centers and 1 manufacturing facility

• Managed over 5000 SKU's

• Run net orders report daily and place purchase orders as needed

• Analyze inventory min/max levels and communicate with demand planner

• Maintain and negotiate pricing agreements with vendors

• Placed all Direct Ship purchase orders/tracking/invoicing

• Run back order report / analyze root causes.

Negotiated pricing with several vendors and saved the company money. Improved process' for direct ship purchasing. Revenue for direct ship purchasing over $700,000.00 per month Purchasing Manager /Direct Ship Manager

Pinnacle Medsource/Invacare Lawrenceville, GA

September 2012 – October 2016

Responsibilities include but not limited to:

• Purchasing for 2 distribution warehouses

• Work with Invacare A/P handling all local payables

• Verify vendor pricing

• Ran Vendor tracing reports monthly

• Created Direct Ship purchase orders daily/tracking/invoicing

• Special projects from the GM.

Customer Service/ Returns Manager

Pinnacle Medsource/ Invacare Lawrenceville, GA

December 2007 - September 2012

Responsibilities include but not limited to:

• Oversee/Build customer service/returns team

• Respond to customer inquiries

• Process orders and handle complaints in a prompt, courteous and effective manner

• Supervised 5 Customer Service Reps and 2 Returns Specialist Improved returns process'

Operations Manager

Georgia Extended Medical Cartersville, GA

January 2004 – October 2007

Responsibilities include but not limited to:

• Day to day Operations for 3 Branches- Supervised 3 Branch Managers

• Scheduled equipment deliveries

• Purchase all equipment for 3 locations.

• Help walk-in customers

• Supervise O2-Transfill operation

• Interview, hire, fire employees as needed

• Responsible for 20 total employees

Operations Manager

Griffin Medical Services Smyrna, GA

October 1998- December 2003

Responsibilities include but not limited to:

• Day to day Operations

• Scheduled equipment deliveries

• Purchase all equipment

• Help walk-in customers

• Interview, hire, fire employees as needed

• Responsible for 10 total employees

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