H. No.: #226, Mohalla Beant Nagar.
Jalandhar – 144006 (Punjab)
Mobile no- +91-988*******
To strengthen the organization by putting best of efforts & adding value by knowledge, continuous learning & implementation simultaneously ensuring dynamic career growth and to work as an individual to achieve Organizational goal.
Nine-month work Experience (SEPT 2007 to June 2008) in TATA COMPANY as a C.C.E. in Call Centre at Mohali.
From (July 2008-Feb 2013) with INDUS TOWERS LTD half on Shivam Pvt Ltd as a Surveillance Engineer in TOC Department at Mohali.
From (Feb 2013- Aug. 2014) with Emerson Network Power (P) LTD as a NOC Lead for Punjab Circle in O&M Department at Mohali.
From (Feb 2016 to Jan-2018) working Experience with Indus Towers LTD behalf on Pratap Technocrats (P) Ltd. in O&M Department as a Zonal Surveillance Manager (Jalandhar & Ludhiana).
Current working from (Feb-2018 to Onwards) work with ATC Behalf on VK Group as a Surveillance Manager for Haryana.
JOB PROFILE: -
Working in SURVELLIANCE (OMCR) as a Punjab shift leader.
Worked as a Shift leader for Airtel Bharti in Punjab Circle.
Management Information System for associates. Generating daily, weekly, & monthly Outages reports, performance indicator reports.
Handling Escalations of Sites & Ensure closure of all escalations With Proper feedback with co-ordination of various departments.
Motivate the team to achieve better results, Network Availability improvement & Operator satisfaction. Taking decisions for quick resolution and quality management.
Motivate the team to achieve better results.
Follow up the escalated cases and keep regular contact with the Field Engineer’s & Technicians until problem solved.
Looking after Outage cases of all over Punjab Circle and compiling data and presenting monthly reports.
Provide daily and monthly reports related to Operator needs and problems and provide to department manager for further analysis.
Worked on Citrix OSS(Ericsson), WIN FIOL(Ericsson).
Operation and maintenance of N/W to achieve 100% uptime, analysis of OMC Reports.
Planning and proposals of new features in the network according to customer’s /network requirements.
To Maintain data of EB Bills to make payment at proper Time.
EB bills Correction from PSPCL.
Outage Sign off with Operator (Airtel, VIL, JIO) & Outage Penalty sign off with ATC.
Job responsibilities in IDEA Communication Ltd IN PUNJAB CIRCLE: -
Faults management like monitoring of all types of alarms in the network in ZTE and Motorola.
Done three year’s Diploma in Electronics and Communication Engg. from Doaba Polytechnic, Raipur,(NWS) Affiliated to Punjab Technical Board Chandigarh in July 2004 With First Division
Done B.Sc. with Computer Science from Lyallpur Khalsa Collage Jalandhar Affiliated to G.N.D.U. Amritsar in July 2007 With First Division.
One and Half month Industrial Training in Electronics Exchange BSNL, Jalandhar.
Operating Systems : Windows 00/XP/Vista/Windows 7
Language : C++
Packages : CCNA, MS-DOS
Minor Project : Battery Eliminator
Major Project : Video Conference System.
Listening to Music. & Driving.
: Harjit Singh
: S.Virsa Singh
Date of Birth
: Indian, Married
: English, Hindi, Punjabi
I hereby declare that the above information is true and correct to the best of my
knowledge and nothing has been concealed there in.
Place: ( HARJIT SINGH )