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Admin Assistant, Secretarial, Customer Service

Location:
Kuwait
Salary:
2000
Posted:
October 18, 2019

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Resume:

Oct. *, ****

Elvelyn S. Russell

Address: Mahbolah, Kuwait

Mobile: +965-********

Email: adama4@r.postjobfree.com

OBJECTIVE:

Looking for a job in a reputed company where I can gain success in my career. To seek a challenging position in a dynamic organization, where advancement is based on performance and leadership qualities, in order to utilize my experience in Administration and Customer Care skills for the progress of organization. Qualifications:

Years of extensive experience in administration, sales and customer service, Proven ability to interpret behaviors into an enhanced customer service experience through the attainment of results, Able to prioritize workload in a means that always puts the client first and delivers the operational standards that are required, Self-motivated, flexible and decisive ensuring the best result for the client and the business. Multi-tasking, details-oriented team player with excellent interpersonal skills and ability to interact with customers and management with equal ease. Skills:

• Have sense of ethics, Ability to produce successful results.

• Good communication skills and personality.

• Pride in achieving individual targets

• Highly organized and ability to adapt quickly to changing priorities as require.

• Team player with initiative, independent, strong sense of responsibility and able to work under pressure

• With positive attitude and willingness to learn and grow

• Adaptable and able to work in a fast-paced environment

• Proactive / reliable and flexible Able to work alone and within a team

• Cultural awareness and sensitivity relating to multi-nationalities

• Purchasing office supply and support on Office Technical issue resolve when it necessary.

• Computer Skill, Microsoft office Word, Excel, Outlook, ERP, Internet and printer, scan, copy machine and various office equipment. WORK EXPERIENCE:

Oct.1, 2018- April 2019

Document Controller/Service Coordinator

Hertz Dayim Equipment Rental & Sales Company -Kuwait Duties and Responsibility:

• Responsible for all company document, monitoring Hire Desk Controller and substitution when require or absent, arrange and schedule for mobilization and demobilize, prepare quotation and delivery note, and sent daily movement report.

• Coordinating with Sale Representative and Service Department Manager and Staff, on daily basis, and Finance Department to manage the flow of documentation within the organization.

• Monitor review and file all company document and follow up to the concern personnel.

• Work closely with every department and staff to monitor any documentation require, prepared staff Employment Contact, visa application and civil ID, Bank Account application, and follow up on the status.

• Assist the team to actively promote and market products and service offerings to customers and prospective customers.

• Coordinate with engineers in the regular maintenance of machines on site and paper works.

• Maintain records covering workshop equipment and vehicle servicing.

• Ensure 3rd Party statutory fleet inspections are scheduled and completed on time.

• Create and maintain access tracker logs, central service files, thorough examination logs and breakdown records for each location.

• Review service report and verify the accuracy as per the standard of finance in case there is dispute for payment.

• Responsible of 3rd party certificate validity, breakdown and other required reports as required by management

• Liaise with customers and site personnel to coordinate site access passes.

• Provide administrative support to engineering staff, as required (include letters of authorization, training records, vehicle servicing etc)

• Ensure accurate completion of all relevant paperwork including engineer’s report and service breakdown report, Monitor Petty Cash, Quotation, Purchase Order and Receipt. August 1, 2017- Sept.30,2018

Hire Desk Controller Rapid Access – Kuwait

Duties and Responsibility:

• Work closely with the field sales team and keeping them informed of any developments relevant to their accounts.

• Build strong relationships with colleagues in other depots to enable and accept passing of remote hire orders.

• Conduct post-sales follow up customer calls customer to increase renewal sales rates and ensure high levels of customer satisfaction.

• Help the team to actively promote products and service offerings to customers and prospective customers.

• Building strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations and resolving of all customers queries to ensure the delivery of our service promise.

• Feedback on customer and market information to colleagues in sales.

• Ensure correct communication towards team members in terms of daily teamwork, sharing information, sharing workload, adjusting schedules and holidays with the relevant back up persons.

• Ensure customers are made aware of order, stock and delivery status, Schedule the drivers, organize and prioritizes the daily dispatch of machinery, taking into current availability and returning hires.

• Manage and resolve any potential mid-hire events such as machine breakdown, exchange of a machine, extension of the hire. Updating customers and maintaining relations as necessary.

• Support the Field Sales Team with sales order quotations

• Set up and open new accounts, maintains records on the ERP system and performs related order processing tasks

• Maintain the Service Department job schedule on daily basis in conjunction with the Service Manager and foreman.

• Processing and monitoring payments and review LPO upon receiving order for Finance and Senior Management approval.

• Deal with incoming calls from customers in a timely, efficient and effective manner. This will be done by providing quotations, liaising with the internal departments to ensure equipment is available, processing orders, coordinating deliveries and collections as well as managing any associated sales administration.

May 23, 2015- July 30, 2017

Administration/Document In-charge/ Sr. Counsellor

Resettlement Solution-Kuwait Immigration Agency to Australia and Canada Duties and Responsibility:

• All around work from secretarial task to administrator and immigration counselor and immigration application.

• Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained

• Planning, organizing, providing leadership and controlling all administrative functions. Providing specialized support to other departments and managers. Follow-up the overall work performance of the company

• Set up and uphold manual and automated information filling systems.

• Examinations documents Organize and dispatch to assessment body.

• Gather booklet and update of new rules and police and distribute to staff.

• Screen and call the client for their application for immigration

• Schedule and verify appointment and meetings of manager and clients also meet face to face and provide counselling for immigration, Skill, Student and Business Visa application.

• Preparing of all document in and out of company. In-charge of all company document and

• client files.

• Responsible for all the client files and company files.

• Provide and support client for the application Forms and submission.

• Maintain and Organize general filling system and hard copy, preparing and returning files.

• Assistant HR, including prepared and monitor visa and work permit and interact with Mandoob.

• Preparing Offer Letter, Employment Contract and visa application, Opening Bank Card.

• Paying office rent and salary/saving deposit to the bank.

• Prepare Record, check over and proofread correspondence, Invoices, Presentations, Brochures, Publication, Reports and Relevant materials.

• Monitor Social media Network for the advertisement.

• Make file for the Information and sent in/out of correspondent.

• Responsible for Purchasing office supply and equipment.

• Re-solving maintenance issues and arranging routine maintenance.

• Performs other duties as assigned by the Management. August 23, 2014- March 30,2015

Executive Secretary

Albader International Business Consultant (ABIBC) Inc. Global Canadian Center Company (GCCC) KUWAIT

Duties and Responsibility:

• Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization

• Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization

• Ensure that the operation of the organization meets the expectations of its clients, Board and Partners

• Oversee the efficient and effective day-to-day operation of the organization

• review existing policies on an annual basis and recommend changes to the Board as appropriate.

• Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained

• Provide support to the Board by preparing meeting agenda and supporting materials

• Planning, organizing, providing leadership and controlling all administrative functions. Providing specialized support to other departments and managers. Follow-up the overall work performance of the company with high quality and cost control.

• Guide and manage all Company Administration

• Ensure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the Board

• Monitor day-to-day delivery of the programs and services of the organization to maintain or improve quality

• Prepare Record, check over and proofread correspondence, Invoices, Presentations, Brochures, Publication, Reports and Relevant materials.

• Open and Distribute incoming/outgoing mail and other material and co-ordinate the flow of information internally and other department and organization.

• Set up and uphold manual and Automated information filling systems

• Prepared student admission to the University and other inquiries, including Agent agreement with the University, College and Institute and education agent partner global.

• Responsible for workplace supplies and maintain record of all bills in and out.

• Schedule and verify appointment and meetings of manager and clients.

• To manage activities relating to Company employee travel, visas and residencies March-2012 – 2014 July

Front Desk Receptionist/Administration Assistant/Secretary British Specialist Medical Group (KUWAIT)

Duties and Responsibilities:

• Handles patient’s registration, all clinical booking procedures, schedules appointments and does follow ups.

• Responsible for welcoming patient and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

• Scheduling and confirmation of appointment, and handling cancellations and rebooking of appointment

• Setting up File for new patient from the system and hard copy

• Collecting fee cash and K-net payment and invoicing clients, also processing insurance when patient have insurance.

• Maintain and Organize general filling system and hard copy, preparing and returning files.

• Handling and Closing end of the days sales and cash reports in daily, weekly and monthly report.

• Performs other duties as assigned by the supervisor. Education:

May 2017 -Office Management in ICSA KUWAIT

1999-2003-High School Graduate

Personal Data:

Date of Birth: September 20, 1985

Nationality: Filipino

Language: Fluent in speak write and read English, Filipino, Basic Arabic Visa: Articles 18- transferable

Reference: will be provided if require.

Note:

Reason for leaving in current job was personal and due to child custody procedure. Back in my home country, had just return back to Kuwait on Sept.18, 19. And since the market is down the company has no available vacancy where to relocate me. and my position had been filled through operation necessity.



Contact this candidate