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Hotel management, front desk, sales

Rawdat Al Khail, Qatar
October 22, 2019

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PHONE +974-******** • E-MAIL


Pursuing a career in the Hotel Industry, with 26 years of experience in hospitality and a strong Sales and Operations background always looking for new challenges.


January 2019 to Date:

EAM-Rooms / Acting Hotel Manager (Shangri-La Doha / JW Marriott Marquis rebranded on May 1st 2019):

Responsabilities Included Front Office with all Sub-Divisions, Housekeeping, Engineering, Spa and Security

Temporarily Responsabiliries from Jan to May included additionally F&B, Culinary and Stewarding

Worked on recruiting, improving the Front Office level of Services and after the conversion to JW worked on the critical path and implemented all Marriott programs (Bonvoy, GSS, GXP, Arrival Experience, Botanical guide, etc)

Prior to conversion worked on revamping all outlets menus, re-prcicing and unifying all alcohol prices in all outlets, did all preparations for Ramadan Tent (Concept, menus with Executive Chef, entertainment, A/V equipment, manning)

Improved Spa revenues month over month with tactical offers and aggressive sales

Improved revenues in all outlets month over month

Worked closely with Engineering on improving maintenance and started preventive maintenance for all areas

March 2017 to December 2018:

Director Of Welcome Office & Residences (W Doha Hotel & Residences)

Managing all Welcome Office related sub departments (Airport, bellboys, concierge, operators, receptionists, etc)

Handling manning and budgeting

Handling daily operations

Increased GSS From 70% in March 2017 to End the year at 86%

April 2012 to March 2017:

Director Of Residences – Sales & Operations (W Doha Hotel & Residences)

Managed 152 one and two bedroom apartments

Coordinated with the DOSM and DOR for the pricing and budgets of the Residences

Negotiated offers and contracts

Coordinated with ENgineering and housekeeping for maintenance and upkeep of the apartments

Handled guests requirements and coordinated them with the concerned departments

August 2007 to April 2012:

Deputy Director Of Sales & Marketing (W Doha Hotel & Residences)

Part of the Pre-Opening (Hotel Opened on March 2009)

Responsible for pre-opening and post opening budgeting

Responsible for setting up the sales, conventions and marketing team

Responsible for setting up all contracts/collateral for opening

Managing a team of 12 sales/convention sales team

Securing short and long term business

Reporting directly to Area DOSM

November 2005 to August 2007:

Director of International Sales (Sheraton Kuwait & Four Points by Sheraton Kuwait)

In addition to the below, my new responsibilities include exploring new markets, adding Dubai to my sales trips schedule.

Attending International Trade Shows like ITB and WTM.

Organising and monitoring sales trips schedules and reports of the Sales Executives to Abu Dhabi, Doha, Saudi Arabia

April 2004 to October 2005:

Assistant Director of Sales/Corporate. (Sheraton Kuwait & Four Points by Sheraton Kuwait)

Tasks for both properties include :

Sales Administration

Contributing in the annual budget preparation & presentation

Responsible for Management Programs including KAM (Key Account Management) EMS (European Masters Incentive Program) among others.

Restructuring & organizing the Sales Team.

Involved in P/R and Event Organizing.

Responsible for Kuwait Corporate Market as well Being in-charge of International markets (London, Geneva, Zurich & Bahrain and Dubai "Mostly Banking & Investmnet Companies")

April 2002 - March 2004:

Sales Manager:

Responsible for the Sales team, local & International Market s

Participated in the pre-opening & launching of Four Points by Sheraton Kuwait (Market Potential Studies, Feeder Markets & Revenue Plan)

Oct. 1999 –April 2002:

Sales Executive: Responsible for the Kuwait Market & International Market - Sheraton Kuwait Hotel.

March. 1997 – Oct. 1999 :

Duty Manager : Responsible for managing the hotel (handling guests complaints, supervising hotel operations…) from afternoon till midnight - Sheraton Kuwait Hotel

Feb. 1996 –Mar. 1997 :

Guest Relation Manager : Responsible for all in-house guests’ requirements and demands- Sheraton Kuwait Hotel.

Mar. 1994 –Feb 1996 :

Guest Relation Officer: Responsible for all in-house guests’ requirements and demands- Sheraton Kuwait Hotel

Aug. 1993 – Mar. 1994 :

Sheraton Kuwait Hotel: Telephone Operator

Dec. 1987 – Dec. 1989 :

Oriental Insurance Company – Lebanon : Assistant accountant

June. 1987 – Dec 1989 :

Pacific Hotel – Lebanon : Chef De Rangs.


Revenue Manager Training

Professional Selling Skills

Leadership At Sheraton

Customer Focused Selling Skills

Service Excellence Achievement

Train the Trainer Certified

Starwood Preferred Guest Certification Program

Advanced Finance Program (MCE)

Buidling Competitive Advantage (MCE)


Convention Management & Services

Tourism & The Hospitality Industry


1982 – 1987 Secondary School /Freres/ Beit –Mery

1975 – 1982 Elementary School /Freres/ Mont La Salle


Fluent in English, French and Arabic, both written and Spoken

Computer literate in addition to Knowledge in all Applications likes Fidelio, Opera, Word, Excel and Powerpoint, etc… with internet usage.


Communicating, understanding and managing multi-national environment.

Accepting responsibilities with the determination of achieving them.

Skilled at building strong team environments and fostering open communications.

Knowledge in Front Office operations.


Marital status: Married

Nationality: Lebanese

Date of Birth: July, 8, 1970

Place of Birth: Lebanon


Upon Request

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