Sales, Operations and Marketing Professional

Career Objective

Organized, Result-driven individual seeking a challenging position that enables to use skills in managing to increase profitability, develop existing customer sales, and to create a dynamic team for optimum performance.

Work Experience

●MSH Incorporated

November 2017 - present

Department Head for Sales (Modern Trade, Ethical, Institutional, Online)

●Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.

●Meeting planned sales goals.

●Setting individual sales targets with the sales team.

●Tracking sales goals and reporting results as necessary.

●Overseeing the activities and performance of the sales team.

●Coordinating with marketing on lead generation.

●The ongoing training of your salespeople.

●Developing your sales team through motivation, counseling and product knowledge education.

●Promoting the organization and products.

●Understand our ideal customers and how they relate to our products.

●Ladies Fashion Management Corp. (SM Retail – Department Store)

March 2013 – May 2017

Department Manager

●Organize and maintain store merchandise according to the merchandising layout plan, also known as planogram

●Responsible for checking-in merchandise and logging invoices per operating procedures

●Ensures that the merchandise are correctly priced and displayed

●Coordinate closely with the merchandising division to ensure quality, adequate quantity of merchandise and timely delivery of stocks.

●Training of staff in stock merchandise, handles discards, engaging with the customers and to take special orders.

●Motivate each staff in achieving given sales plan through excellent customer service.

●Handles bulk of customer service responsibilities of store operations.

●Ensuring the achievement of sales plan on a monthly, quarterly and yearly basis

●To accomplish on-time submission of Business Recap on a monthly basis and Sales & Inventory Analysis on a weekly basis.

●Personal Collection Direct Selling Inc.

August 2009 – February 2013

Business Development Manager

●To achieve 100% sales performance on a monthly basis

●To recruit Managing Directors based on agreed monthly business plan and scope assigned area

●To go on site to monitor acquired business center / outlets and to tap possible business centers / outlets in the future

●To develop dealer by conducting a required training for all levels

●To achieve retention rate based on agreed standard based on BSC

●To develop and recommend strategies on how to achieve 98% Collection Efficiency Rate

●To develop a monitoring tool to ensure compliance on operational procedures (includes inventory, cash and asset management and total operational procedures)

●To champion customer service to his/her staff through regular coaching and feed backing to ensure that valid customer complaint will not exceed four(4) in a year

●To accomplish on time submission of required reports on a monthly, weekly and daily basis

●Servicio Filipino Inc.

May 2008 – July 2009

Marketing Account Executive

●Create and maintain a database of clients and leads

●Manage to identify target accounts in the assigned area

●Prepare and deliver product presentations and financial proposals, as appropriate, to key account prospects

●Facilitate timely and successful implementation of services and billing processes

●Belo Medical Group

July 2007 – April 2008

Patient Care Manager (Non-Medical)

●Coordinates and assist the Managing Physician and Reliever Doctors

●Handles patients concerns, queries and schedules

●In-charge for marketing implementation align with the corporate marketing

●Manpower supervision, monitors clinic premises, machine and equipments

●Preparing daily and weekly reports

●West Avenue Theaters Corporation – (SM Cinema)

December 2005 – June 2007

Operations Supervisor

●Responsible for the efficient day-to-day control of all cinema activities includes cash handling and stock control

●Achieving audience and sales targets

●Ensuring audience satisfaction

●Implementation of advertising and promoting of films on a timely manner

●Preparing daily and summary reports, month-end reports and tracking report of all contractors

●Handling of snack bars and confectionery work

●Supervise manpower of the branch (including agencies: utilities & security guards)

●Jollibee Foods Corporation

November 2004 – November 2005

Store Marketing Officer

●Establishes & maintains good relationship with key people (local gov’t officials, school heads, church leaders, mall administrators, etc.) in the RTA through regular visits as appropriate

●Initiates tie-up activities with major establishments, enhances community PR & strengthens goodwill through community related events at least once a year

●Ensures proper & timely implementation of merchandising materials & availability of signages at strategic locations within RTA to create brand awareness and availability of packaged programs.

●Immediately handles customer concerns/needs/complaints effectively.

●Ensures all documentation requirements are accomplished according to standards.

●Uni-Ship Incorporated

August 2003 – November 2004

Marketing / Customer Service Asst.

●Prepares cargo bookings, weekly forecasts, summary liftings, certifications, and daily reports for counterparts

●Handling calls for client’s rate inquiries, vessel’s particulars, and other cargo concerns

●Filing of proforma Bill of Lading and cargo manifest both import and export

References

●Ma. Thelma N. Valle, Area Manager

Personal Collection Direct Selling Inc.

Contact No. 099*-*******

●Liwayway A. Benitez, Sales & Events Consultant

Contact No. 093*-******* / 092*-*******

●Jemarie J. Gavino, Registered Nurse

Contact No. 092*-******* / 091*-*******

Education

●Philippine Women’s University, Quezon City

Bachelor of Arts in Communication Arts Major in Public Relations

1997 - 2001

●Diliman Preparatory School, Quezon City

Secondary

1993-1997

●Trinity College, Quezon City

Primary

1987-1993

Personal Details

●Birthday: February 26, 1981

●Height: 5 ft. 5 inches

●Weight: 120 lbs.

●Citizenship: Filipino

●Religion: Roman Catholic

●SSS No: 337-480-779-0

●TIN No: 214-710-049

●HDMF No: 121*-****-****

●Philhealth No: 19-089420087-5

●Driver’s License No: N02-11-000736

Souvanna C. Salamera

Block 9 Lot 27 Dalanghita St. Palmera Homes Phase 1

Sta. Monica North Fairview, Quezon City

091*-******* / 419-0117

*************@*****.***

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