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Customer Service Home Health

Location:
Washington, DC
Salary:
45,000
Posted:
October 21, 2019

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Resume:

Nicole S. Alexander

*** ******** ** ** ***. *** Washington, DC 20001 202-***-**** adam6k@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Client Relations Manager Capital Business Center – March 16 2018 – Present

•Building and maintaining relationships with clients and key personnel within the company.

•Act as point of contact to address customer concerns and complaints.

•Receive, analyze, and distribute internal and external key performance indicators and client provided data.

• Review service level agreements, contracts, and client communications to ensure expectations are consistently exceeded.

•Responsible for the overall delivery and management of the client service experience.

•Provide back-up responsibilities for other operational areas including but not limited to trading, assist clients with online access, distribution requests, check deposits, and logging correspondence.

Greeter/Customer Service Comcast - Washington, DC - July 2016 to June 2017

Customers first point of contact assisting with their concerns and questions and forwarding them to the appropriate person/management.

Assisted with equipment returns.

Provided equipment as required and performed other customer services duties as assigned

Concierge Solire Wheaton - Wheaton, MD - January 2017 to April 2017

•Provided the highest level of customer service to Concierge customers

•Answered inquiries, offered suggestions, made reservations and provided descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.

•Efficiently handled a variety of calls with superior phone etiquette and strong retention of details.

•Researched client requests using the Internet and other resources.

•Provided research and placed reservations on a real-time basis.

•Documented requests and research in case management system.

•Responded to telephone and email communications from clients in an efficient and professional manner.

Concierge Solire Silver Spring - Silver Spring, MD - October 2016 to May 2017

•Provided the highest level of customer service to Concierge customers

•Answered inquiries, offered suggestions, made reservations and provided descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.

•Efficiently handled a variety of calls with superior phone etiquette and strong retention of details.

•Researched client requests using the Internet and other resources.

•Provided research and placed reservations on a real-time basis.

•Documented requests and research in case management system.

•Responded to telephone and email communications from clients in an efficient and professional manner.

Home Health Aide Saints Paradise South - Charlotte, NC - February 2012 to March 2016

•Assisted clients with their daily personal tasks, such as bathing and dressing. Provided basic health-related services according to a client's needs, such as checking vital signs and administering prescribed medication at scheduled times.

Daycare Worker A Safe Place - Charlotte, NC - April 2010 to July 2012

•Assisted in designing programs and activities to cater to the development of individual children.

•Met the physical needs of babies and toddlers and providing Emotional Care as needed by distressed babies

•Managed emergency situations engendered by emotional disturbances

•Ability to provide affection and security

EDUCATION

Psychology

Trinity University 2012

SKILLS

Proficient in Microsoft Word, Excel, Outlook, PowerPoint.

Excellent Communication and Interpersonal Skills. Ability to work well under pressure.

COMMUNITY SERVICE

Volunteer at the United House of Prayer for all People’s kitchen, serving needs of the public, Washington, DC, 2016-present



Contact this candidate