Self-motivated professional with 6 years of experience in HR Support

EXPERIENCE

[DOCTOR’S MEDICAL CENTRE, KERALA]

ASSISTANT MANAGER

JUNE 2016 – NOVEMBER 2018

Coordinated and organized office operations in a high-volume tech business. Achieved revenue goals through effective management of job scheduling. Trained and supervised 150 staff members. Gave yearly progress reports and spot-training sessions. Commended by management for efficiency. Managed all daily operations including improving customer satisfaction and operational development. Increased employee retention by 80%.

[DOHA BANK, QATAR]

ADMINISTRATIVE ASSISTANT-HR

APRIL 2014-MAY 2016

Provide full administrative and secretarial support to HR Department handling both Overseas and Outsource Operations. Provides payroll information by collecting time and attendance records. Maintained confidentiality while dealing with sensitive proprietary information in a discreet and professional manner.

[VIVANTA BY TAJ, INDIA]

GUEST RELATION EXECUTIVE

MARCH 2013-JANUARY 2014

Assist with the coordination of management of the Front Desk, Guest Services, and Business Center Departments while on duty to ensure a smooth operation and the highest level of guest satisfaction. Experienced using Opera. Provide guidance and motivation to the Front Office Team. Assist VIP and high profile loyalty guests with preparation of activity itineraries and ground transportation when applicable. Lead and manage all aspects of the Guest Services department and ensure service standards are followed.

[RAXA COLLECTIVE, INDIA]

RESERVATION EXECUTIVE

JUNE 2012-MARCH 2013

Cooperate with sales managers and help in walk-in basis reservations. Verify group rates. Assisted the Reservation Manager to oversee the daily operations of the reservation department. Implementing ways to maximize the profit of the hotel and being committed to the customer satisfaction.

EDUCATION

MBA, UNIVERSITY OF KERALA

B.SC, M.G UNIVERSITY

INTERNSHIP/ TRAINING

One-month industrial training on “Recruitment and Training” from Vivanta By Taj, Bangalore

One Month industrial training on “Cruise booking and customer handling” from GITC, Cochin

ACHIEVEMENTS

Best team leader at National Events like IFFK, KTM, CMS VATAVARAN

Organized a fundraising event that brought in over Rs.500, 000 in contributions to provide underprivileged students with scholarships.

CERTIFICATIONS

Certificate of completion on Doha Bank Arabic Language –Beginners

Certificate of completion on Medical Analysis Training – Spectrum Softech Solutions Pvt. Ltd. in association with Spectramedi, USA.

Certification on Diploma in Office Automation.

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