Resume

Sign in

Customer Service Manager

Location:
Monrovia, CA
Salary:
doe
Posted:
October 21, 2019

Contact this candidate

Resume:

ANTHONY JARAMILLO

adam6g@r.postjobfree.com

818-***-**** cell

Employment Objective

Seeking a position as a Sales Manager

Special Skills

Leadership abilities in project-based work and workforce development contracts

Extensive experience in sales and marketing of Government Workforce Programs, WIOA, LACCD Job Training programs and County & City of Los Angeles Business Services model, including Rapid Responses, local hiring initiatives

Works well under pressure and consistently meets deadlines Customer service oriented, team player, results driven, research skills

Consistently met placement goals and program goals

Extensive experience in offsite/onsite recruitment activities including seeking out potential employers and new employees, pre-screening, interviewing and evaluating candidates for various workforce development programs

Oversaw daily operation of Business Service department, maintained a high level of accountability for departments compliance and success

Partnered with various companies such as Painters Union DC36, Marvin Engineering, U.S. Census, Bank of America, Metro, Baxter, Target, and Kaiser Permanente to conduct mass recruitment events and customized trainings

Conducts effective job readiness workshops for all ages – Resume preparation, Psychology of Interviewing, Job Club, Job Search Strategies, Customer Service, Conflict Resolution

and putting the internet to work for you

Thrives on networking with businesses and other agency contacts to create Workforce opportunities, sources of capital for center, created Valley Job Developer Collaborative

MS Office, Internet savvy, assessment software

Knowledgeable in OSHA, Workers’ Comp, Background screening, Construction industry

Present Employment

Workforce Development Consultant

Active Employment Services Greater Los Angeles, CA 2018 - current

- Consultant to workforce/vocational training/nonprofit agencies to implement workforce/business engagement models and processes

- Market client’s programs thru social media, cold calls, research, follow-ups,

- Match agencies to employers; screen potential applicants; directly

- Focused on serving business clients needs which include recruiting, implementing new regions for new opportunities and organizing career fairs

- Economic Development, and acting as liaison with city/county agencies, community colleges

- Developed regional industry targets, and attends Industry conferences for new business opportunities to collaborate and leverage client strengths

- Made presentations to network with other agencies for referrals into vocational training programs

- Marketed program to businesses to create career opportunities for clients

- Facilitated team meetings for effective performance and growth

Business Services Manager

Jewish Vocational Services Inc., Marina del Rey, CA 2015- 2018

- Lead Representative to implement and maintain entire Business Services model and process

- Market clients by visiting employers, participating in job fairs, cold calls, research, follow-ups,

- Match youth & adult women to employers; screen potential applicants; directly

arrange/coordinate interviews with job seekers and hiring managers

- Focused on serving businesses needs which include recruiting, organizing career fairs,

- Economic Development, and acting as liaison with city agencies, community colleges

- Developed regional industry targets, Business focus groups and recruiting for employers

- Made presentations to network with other agencies to create career opportunities for clients

- Marketed program to businesses to create career opportunities for clients

- Facilitated recruitments, job clubs, layoff activities for employers with clients

Previous Employment

Site Manager

Community Career Development Inc., Compton, CA 2013- 2015

- Supervise and coordinates activities of WIA staff serving 500+ Job Seekers

- Participates in developing, planning, and implementing of Centers’ activities

- Creates employment opportunities with employer partners for Job Training grants – Biomed Program with LATTC, LAVC Metro Bridge program, LAVC Biotech program, County of Los Angeles Transportation & Logistics Intermediary program, City of L.A. Summer Youth Program,

Veterans Employment Assistance Program and Chabot/Las Positas Community College OSCA Oil Refinery Safety Attendant Certificate program- Help develop long range plans and goals for WIA program, including meeting performance goals

- Supervises implementation of company procedures and policies for staff

- Provides staff morale and maintains positive customer service to people of all ages, races,

And physical ability

Senior Project Coordinator/Senior Field Representative

Los Angeles Valley College Valley Glen, CA 2006-2013

- Lead Representative to implement and maintain entire Training Services model and process

- Develops regional industry targets, Business strategies and outreach plans for recruiting

- Marketed LACCD training programs to businesses to create career opportunities for Jobseekers

- Including Metro Bus Operator Training, Biotech Training, E7, Blueprint for Workplace Success

L.A. Fellows, Customer Service, Contextualized for Industry Basic Skills training

Business Service Representative

TTI America/Arbor E&T/Rescare- Van Nuys Worksource Center Van Nuys, CA 2000-2006

- Lead Representative to implement and maintain entire Business Services model and process

- Focused on serving businesses needs which include recruiting, organizing career fairs,

Economic Development, and acting as liaison with city agencies, community colleges

- Developed regional industry targets, Business focus groups and recruiting for employers,

- Pre-screening applicants for employers and job matching through Skills match system

- Partnered with LAVC Job Training Department for Customized training projects

- Such as Call Center Customer Service Training, Retail Cashier training, Computer Repair A+

Job Developer

East San Gabriel Valley R.O.P., West Covina, CA 1998- 2000

- Made presentations to network with other agencies to create career opportunities for clients

- Marketed program to businesses to create career opportunities for clients

- Facilitated recruitments, job clubs for employers with clients

- Documentation of client’s assessment, job search, employment verification and follow up

Pre-Sale Representative

Pepsi-Cola West, Baldwin Park, CA 1992-1997

- Supervised and coordinated activities of Pepsi-Cola staff serving 108 retail outlets

- Participated in the developing, planning, and implementing of individual store product promotion

- Help developed long range plans and goals for sales area, including distribution, merchandising

- Supervised implementation of company procedures and policies for merchandising team

- Provided staff morale and maintained positive customer service to people of all ages, races, and physical ability

Education

Human Resources Assistant Certification, Los Angeles Valley College, 2009

Workforce Development Trade Certificates, City of Los Angeles, 1999, 2000, 2001, 2002, 2003

Office Technology Trade Certificate, ROP, 1997-1998

Building Construction Trades Certificate, Pasadena City College, 1990

High School Diploma, Yucca Valley High 1987



Contact this candidate