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Manager Customer Service

Location:
Chicago, IL
Salary:
60k
Posted:
October 21, 2019

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Resume:

Dear Hiring Manager,

This letter is to express my interest in the Quality position that I am applying to. Based on my skills in Quality implementation and support, I am confident that I would be a great addition to your team.

My resume highlights my ability/knowledge/expertise in ISO /Safety and Customer Service as well as other areas key to the facilities success.

I am excited about the Quality position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail.

Sincerely,

Gregory S Myrick

Gregory Myrick

547 Wellington Drive

Dyer, Indiana 46311

219-***-****

adam5u@r.postjobfree.com

Summary

Quality Assurance certified professional with 20+ years of experience in training, compliance, and implementation of lean manufacturing standards within a manufacturing environment.

Work Experience:

Riverdale Heat Treating & Plating

Reporting to the COO for whatever was required,

Respond customer’s request for samples or PPAP, APQP & 8D, Carts & Doc’s 5/2019-Current

Monitor Production floor to maintain standards and performance

Maintain ISO 9001 and Recert. 2019 17025 standards, documents, protocols and testing.

Maintain IMDS contacts and listings, AS400, calibration control, CTS testing.

Safety.

Dekker Vacuum Technologies Inc., Michigan City Ind. 4/2018-8/2018

Manufacturer of industrial vacuum products

Quality Supervisor (2 Direct Reports)

ISO maintenance/training, floor inspections of prints and build requirements.

Document creation/control, final finish inspections

Calibration systems, PPAP/PFEMA/1st Articles. PSW, Balloon Prints

Supplier management and maintenance

The Judge Group, Wayne, Pa. 10/2017-12/2017

Manufacture of seats for Ford explorer, and Taurus

Quality Supervisor

Internal auditing daily

Troubles shoot and repair issues found on lines

Report daily at end of shift metrics

Clear communications to Ford liaison/Union environment

Archer Wire, Bedford Park, IL & Tinley Park, IL 8/2015 – 8/2017

Manufacturer of wire products, High end grills, motor guards, home goods.

ISO Coordinator / Quality (2 locations)

CA/PA Root Cause Analysis / Management reviews

Document creation/control

Calibration systems

PPAP/PFEMA/1st Articles

Customer Service / ISO Training

Management Reviews monthly (each site)

Gregory Myrick LLC 8/2012 – 8/2015

ISO trainer/coach consultancy

Train and led teams in all aspects of ISO9000/14000 & TS16949 systems

CA/PA Root Cause Analysis

Document creation/control

Lean Manufacturing increase through put by knowing the voice of the process

Calibration systems made to work for your convenience

Internal Auditing 1st and 2nd party, Management Reviews

Preparing for 3rd party audits/minimizing available findings

Nucor Steel, Kankakee, IL. 3/2003 – 7/2012

(Manufacturer of billets, rebar, and merchant products)

ISO Management Representative

Performed and scheduled Internal Audits

Organized Management Review Meetings

Collected data for measurement to Quality Objectives, re-graded off spec production

Verified Corrective Action Reports and Preventive Action Reports

Prepared and maintained all ISO required documentation, ASHTO, DOT. Gage R&R

Re-graded steel

Trained organization of 300+ on ISO 9001 and ISO14001documented procedures.

Education

Bachelor of Science - Business Administration

American InterContinental University

Certifications:

Plexus Transitioning to ISO-9001-2015 & 7/26/2016

ISO14001 Lead Assessor

Manager in Process Excellence

ASQ/Plexus Trainer/Coach – ISO-9001:2015, AS 9100C, TS/TF 16949, 14001 Current

NQA-1 Lead Assessor

ISO Lead Assessor/BSI-CEEM

DuPont STOP Safety Program Trainer

APICS MRP 1998, ATEX knowledgeable, World Class Manufacturing

Training: Certificate

7 Habits Training

Citizens Emergency Response Team certified (CERT)

OSHA

Lean Manufacturing/5S, Kanban processes, Print reading, Electrostatic discharge

Technical Skills:

MSOffice, Visio, Project Manager Literate, MQ1 Administrator, Member ASQ, AS9101C, understands ISO-17025, titration of metal baths for spec and NDT metal finished production.



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