Data Entry Customer Service

Keeva Savage

Greensboro, NC *****

***********@*****.***

336-***-****

Summary

Highly motivated, detailed oriented, very organized professional with over 25 years of medical office/clinical support, customer service and data entry experience. Display skills and discipline to multi-task in a high volume, fast paced environment providing accuracy despite interruptions. Leadership qualities, self starter and team player

Experience

Clinical Inpatient Admin Coordinator

United Healthcare 11/2007 - 4/2019 Greensboro, NC

•Process incoming and outgoing referrals, pre-certifications and prior authorizations including intake notifications

•Attention to detail with production Accuracy 100%, Efficiency 105% and 250+ cases daily meeting company deadlines and exceeding expectations

•Monitor and assess cases documenting identification and verification by communicating with servicing hospital, facilities and nurses to confirm admit, discharges and missing information for case completion

•Organizational and time management abilities by assisting clinical team to manage request for services and inquiries from members and providers for clinical reviews and/or coverage determinations for Inpatient admissions in a timely manner according to HIPAA privacy/medical guidelines

Intake Coordinator

United Healthcare 08/2007 - 11/2007 (Temp) Greensboro, NC

•Provided excellent customer service and data entry

•Handled incoming calls for pre-certifications prior authorizations notification of Inpatient admissions from providers, hospitals and other facilities

Data Entry/Loan Processor

Alliance Mutual Insurance Co 06/2007 - 8/2007 (Temp) Greensboro, NC

•Using Insurance solutions (IS) processed claims and policies for homeowners, personal, business and auto insurance

•Generated reports providing changes and or updates for independent and general agents to include insurance verification, cancellation request, scheduling inspections for commercial and personal properties

•Assist underwriters in scheduling inspections for commercial and personal properties

•Checked DMV for VIN#s, insurance verification and ordering Motor Vehicle Reports in Choice Point

Data Entry Specialist

Market America Inc 04/2007 - 06/2007 (Temp) Greensboro, NC

•Provided excellent customer service/Data Entry

•Process Purchase orders, invoices and customer applications including updating product codes, customer information and distributors

•Responsible for shipping of products, accounts payable and receivable

Schedule Coordinator

Home Instead Senior Care 9/2005 – 05/2006 Greensboro, NC

•Scheduled caregivers to assist with in home care to meet family needs in taking care of the elderly

•On call 24 hours to provide support and customer service to families and caregivers

Therapeutic Provider/Manager

Abundant Living 07/2004 - 05/2005 Greensboro, NC

•Assist in evaluating consumer’s growth and process providing support to adults with mental disabilities in a group home environment

•Liaison to consumer families and mental health professionals

Office Manager

Guilford School Health Alliance 11/2001 – 6/2004 Greensboro, NC

•Provide customer service, front desk assistance, clerical and office support

•Data entry includes patients visits, procedures, diagnosis and treatments

•Maintain confidentiality of medical records and pathology reports in accordance with HIPAA privacy/medical guidelines

Data Entry/Loan Processor

United Guarantee, Inc 03/2001 – 07/2001 (Temp) Greensboro, NC

•Data entry included entering and processing loan applications into company database using AS400 software within a timely manner

Asset Manager Specialist

VF Services/Wrangler 07/2000 – 02/2001(Temp) Greensboro, NC

•Responsible for handling company accounts receivable/payable

•Customer service to contractors, account representatives, customer and staff

Skills

Customer Service, Typing 55+ wpm, Data Entry 10,000+ keystrokes, Ten-Key12,000+ keystrokes, Computer software includes: Microsoft office, Word, Excel spreadsheets, Knowledge library, Milliman, ICUE, OMEGA, Nurse Routing Tool (NRT), CAT launch pad, Access, AS400, Exchange, Insurance solutions, Argos, Acrosoft and Choice Point, Medical Manager, CPR, OSHA/First Aid, Medication Administration

Education

Blake Business School, NYC

Microcomputer Operator Certification

March 1991

Martin Luther King Jr. HS, NYC

June 1990

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