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Manager Executive

Severn, MD
October 21, 2019

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Operations Executive

Hanover, MD 949-***-****

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Bilingual Operations Executive with 20+ years of experience in the restaurant industry with exceptional vision and proven execution of process improvements in business operations. A servant leader who thrives in demanding fast-paced environments while promoting a collaborative team atmosphere. KEY AREAS OF EXPERTISE

P&L & Budget Management

Skillful Communications

Strategic Planning & Continuous Improvement

Project Management

Solution Management

Multi-site Operations Management

Change Management

Franchise Management

Analytical & Resourceful Problem Solver

Risk Management



VAPIANO USA CHIEF OPERATING OFFICER NOVEMBER 2014 – SEPTEMBER 2019 Enterprise management of 10 stores in the US region; Provided leadership to 350 employees and supervise all executive company departments and general managers; Plan, coordinate and oversee remodeling and location opening projects; Support international openings and seminars; Collaborate and participate with international Vapiano leadership to implement standardized operations; Contract Management. KEY ACCOMPISHMENTS:

• Reduced operational costs 2.5% for COGs, 2.4% in labor and improved EBITDA by 31% within the first year.

• Maintained a positive trend of sales YOY and company expansion, including a 50% growth in 2Q 2018.

• Increased guest satisfaction from 60% to 80% maintaining no less than 80% satisfaction annually.

• Increased sales for take out and catering department by 22%.

• Developed internal performance scorecard, improving scores from initial score of 55% to 85%.

• Chaired numerous international committees for Vapiano, International focusing on operational excellence.

• Established Vapiano USA Training Department to improve operations, increase productivity and reduce employee turnover.

• Translated training materials from English to Spanish for the US, Latin America and European markets. ASIAN JUNGLE / AJI CHINA BISTRO (MEX) DIRECTOR OF OPERATIONS APRIL 2012 – FEBRUARY 2014 Manage multiple locations operations; Provided leadership guidance to company owners and 250 employees; Manage P&L; Control inventory; Supervise quality control, including supervising and authorizing purchases and expenses after establishment of BOH systems; Provide execute strategies to increase sales. KEY ACCOMPISHMENTS

• Increased and maintained a 90% satisfaction rate on customer surveys.

• Increased annual sales 12%.

• Expanded recipes and menu options.

• Designed a catering menu that led to an increase of 8% in revenues.

• Successful project management of new restaurant development and continue with the coordination and supervision of all operations.


Operations Executive Hanover, MD 949-***-****

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2011 - 2012

General Manager • Genghis Grill

2010 - 2011

General Manager • El Torito Grill

2006 - 2009

General Manager • Pei-Wei

UCLA- Los Angeles, CA

Degree – Business Restaurant Administration

HLI – Irvine, CA

Degree – Restaurant Administration, Health &Sanitary Regulations


Degree – International Cuisine, Beer & Wine


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