Administrative Assistant Customer Serviced

**** **. ******** *** ****** NEW YORK, NY *****

917-***-**** adam48@r.postjobfree.com

GISELLE PAYANO

OBJECTIVE

Seeking an entry level position in an organization with opportunities for professional growth and development where I can utilize my education and work experiences.

COMPUTER SKILLS

Languages

Bilingual in both Spanish and English as well written and verbal forms of communications.

Software

Knowledge of Microsoft Applications: Word, Excel, Power Point, Database with access; Internet Applications and Internship Research.

Typing Speed 30-40 words per minute

EDUCATION

John Jay College/ City University of New York/ New York, NY

Bachelor’s degree in Criminal Justice

Expected date of graduation May 2020

Bronx Community College/ City University of New York/ Bronx, NY

Associate in Applied Science Degree in Criminal Justice

Certifications & Licenses

Certified in customer Service for Health Care by 1199 SEIU training and Employment funds.

Group Family Day Care License with Health and Safety training.

CPR and First Aid Certified: Infant, Child Adolescents, Adults.

CDA Certified (Child Development Associate)

MAT Certified ( Medication Administration Trained)

Model Approach to Partnership in Parenting

EMPLOYMENT

01/2008- Present Child Care Provider, J’s Race 2 learning Group Family Day Care

Organize toys and materials to ensure a tidy activity area

Sterilize bottles and prepare formulas

Prepare nutritious meals and snacks for children

Help eating meals and guide concerning habits of eating

Facilitate children with homework and school work

Teach Children to use the touch screens and computers

Teach children health and personal hygiene, resting, and proper toileting

Read tot toddlers and teach them easy painting, drawing, handicrafts, and songs

Provide counseling or treatment to emotionally or disturbed or offending

05/2015- 12/2015 Administrative Assistant, Universal Managers

Excellent customer service skills

Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage

Managing Inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoice

Coordinating between departments and operating units in resolving day to day administrative and operational problems

Sending out and receiving emails

09/2009-12/2011 College Assistant, Bronx Community College

Answered telephone and gave information to callers, took messages, or transferred calls to appropriate individuals.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Operated office machines, such as photocopier and scanners, facsimile machines, voicemail systems, and personal computers.

Performed clerical duties such as typing, proofreading, and sorting mail.

REFERENCES

References are furnished upon request

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