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Manager Case

Location:
Fort Lauderdale, FL
Posted:
October 21, 2019

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Resume:

Rhesa Carroll

P.O. Box ***

Deerfield Beach, FL *3443

954-***-****

Email adam40@r.postjobfree.com

PROFILE HIGHLIGHTS

Seeks employment with an established company or agency to utilize skills.

Proactively contact clients and partners to resolve issues and to collaborate on client solutions.

Deliver results per customer-driven service level agreements and quality focus.

Work across teams to resolve customer needs and to expedite service requests.

EDUCATION

BA of Psychology and Sociology 1996 and 2010 Stetson University

Diploma 1992 Stanton College Preparatory School

Employment History

Room Attendant Haven House Hotel, 4211 North Federal Highway, Pompano, FL June 2018 to Current 954-***-****

Extent flexibility to clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met; using disinfect equipment, using wheeled carts; replenish items, such as drinking glasses, linens, writing tools, and restroom; and empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal; Maintained a room attendant housekeeping schedule.

Retail Sales Associate [b]ealls Outlet, store # 496 Pompano Beach, Broward County, FL January 2013 to May 2018

800-***-**** ext 441

Answering customer’s questions about merchandise and advising customers on merchandise selection; stocking shelves, racks, cases, bins, and tables with new or transferred merchandise; itemizing and totaling customer merchandise selection at checkout counter, using point of sales software, and for purchases accepting case or charge cards.

Direct Support Professional Creative Lifestyles 67 Bruckner Blvd, Motts Haven, NY July 2010 to March 2011 718-***-****

Assisting and caring for the impaired or developmentally delayed individuals; to develop the clients’ work skills and encourage participation in social, recreational and other therapeutic activities that enhance interpersonal skills and develop social relationships; maximizing the client’s independence and allow for community inclusion, productive interaction, and self-determination.

Receptionist Roundtable Senior Citizen Center- New York Department of Aging Services Brooklyn, NY May 2010 to August 2010 718-***-****

Efficient use of office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers; maintain update filing, inventory, mailing, and database systems, either manually or using a computer; answer telephones, direct calls, and take messages. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Bakery Associate Zaro’s Family Bakery 501 7th Street Midtown Manhattan, NY November 2008 to December 2009

212-***-****

Arranging delivery of gods or services using proper safety precautions and sanitary measures; arranging food for serving; and presenting food or beverage information or menus to customers.

Room Attendant Disney’s Grand Floridian Hotel Resort and Spa-A Walt Disney Property, Bay Lake FL 32836 March 2007 to November 2008 407-***-****

Extent flexibility to clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met; using disinfect equipment, using wheeled carts; replenish items, such as drinking glasses, linens, writing tools, and restroom; and empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal.

Data Manager Family Support Services 1300 River Place Drive Jacksonville, FL 32207 June 2003 to July 2006 904-***-****

Maintaining social services programs records, recording information from meetings or other formal proceeding, examine documents to verify adherence to requirements; searching files, databases or reference materials to obtain needed information; and recording information about legal matters.

Family Counselor Adoption Related Services Florida Department of Children and Family 921 N. Davis Street, Ste. B Jacksonville, Duval County, FL 32209 February 2003 to June 2003 904-***-****

Assisting the potential adoptive parent with achieving normalcy and permanency within twelve months of the judicial intervention with an order of final adoption. Responsibility is to the family safety division and program operation administration.

Family Counselor Child Abuse Investigation Florida Department of Children and Family 801 Dixon Blvd Rockledge, FL February 2000 to June 2002 (Office Closed)

Serving as an agent of the state, to interview the individual client or the family or group and assess their capability and situation and determine the service required to meet their individual need; to refer clients to community based service providers for service provision; and to initiate any judicial intervention to achieve compliance. Responsibility is to the family safety division and program operation administration.

Children Targeted Case Manager Our Children First 517 S. Ridgewood Aveune Daytona Beach, FL 32114 August 1997 to February 1999 386-***-****

Serving as a community case manager linkage to community service providers and document management.

Behavioral Health Technician Stewart- Marchmann- ACT Behavioral Healthcare, INC- 1150 Red John Drive Daytona Beach, FL February 1996 to March 1998 386-***-****

Assisting persons who might have been diagnosed with a disability in a secured setting to rehabilitate and return to their community; other duties as assigned.

Knowledge, Ability, & Skill (s)

Knowledge of social science and related fields- psychology and sociology related knowledge basis.

Knowledge of personnel, administrative policies and procedures.

Ability to prepare and maintain accurate information.

Ability to conduct informational and interviews.

Ability to determine work priorities and ensure proper assignment completion.

Adaptability – Flexible in a rapidly changing environment.

Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate.

Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client’s conflicts.

Relationship Management – Develop positive relationships with and between co-workers and/or employees or other departments.

Scheduling and maintaining office calendar and appointment ticklers.

Extent flexibility.

References

Robert Rotar, Information Technology Manager 904-***-****

Christine Anderson, Duty Manager or Josette Woods, Housekeeping Manager 407-***-****

Steve Meyer (Bakery Owner) or Bryan Giacomo (Bakery Manager) 212-***-****



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