Customer Care Service
Resume:
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
***, **** ******, *********, ********, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
TERTIARY EDUCATION
Final year LLB, Faculty of law, University of Pretoria (2017 to present). BA Law graduate, Faculty of Humanities, University of Pretoria (2015 to 2017). UNIVERSITY INVOLVEMENT AND AFFILIATIONS
Member of Students for Law and Social Justice (SLSJ) (2017/18) Duties and responsibilities
• Striving to protect human rights, prevent discrimination and to promote social justice and the rule of law on and off campus.
• Aiming to transform legal education and access to justice, affording me the opportunity to engage and participate in numerous outreaches and community- based projects.
Future Leaders @ Work Course with the Centre for Sexuality, Aids and Gender
(2017)
Skills acquired
• Educated on HIV/Aids, it’s treatment, the fact that South Africa has currently not responded well to HIV/Aids prevention and treatment (especially regarding youth) and possible solutions
• Educated on the impact of HIV/Aids on society
• Educated on the questions of sexuality, diversity, different cultures and emerging types of sexuality, and the discrimination faced regarding this in society
• Life orientation skills not provided for in the high school programme
• Educated on the dangers that queer, and sexually and gender variant people experience in society
Just Leadership Course with the Centre for Sexuality, Aids and Gender (2019) Skills acquired
• Greater understanding of the impact that ‘identity’ has on individual actors
• Knowledge regarding the influence of capitalism in modern South Africa and Africa in general
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
• Enter a movement of active citizen student leaders that promote social justice, critical consciousness and inclusive practices at the University of Pretoria and the society at large
• Aiming to ensure the inclusion of marginalised groups and identities is improved
• Become a just leader that builds stronger socially just communities that will in turn improve access to inclusive university environments Member of the Artificial Intelligence Student Society (AISS) (2019) Skills acquired
• Promoted AI-literacy
• Participation in various workshops that cover topics like o An introduction to Artificial Intelligence
o The relevance of AI and what an embrace of the 4th Industrial Revolution means
Member of the Tuks Anime and Gaming Society (TAGS) (2019) PRIMARY AND SECONDARY EDUCATION
Grade 8-12, Hendrik Verwoerd Highschool, Pretoria (2009-2013). Grade 1-7, Hermanstad Primary, Pretoria (2002-2008). CO-CURRICULAR INVOLVEMENT
• Participating in numerous cultural events such as art exhibitions and science shows.
• Participating in sports programmes like netball.
• Participating in hospitality evenings, specifically restaurant evenings and on occasion, controlling/managing one of the kitchens.
• Participating in scholar patrol.
Vacation work at Arno Olckers Prokureurs/Attorneys (two weeks in 2018) Duties and responsibilities
• Work hands-on with director of the law firm and fellow conveyancers CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
• Attend meetings and sit in on consultations with clients
• Job shadowing
• Drafting of documents
• Court attendance
• Legal research
Skills acquired
• Orientation and training on how to use the electronic resources and databases
(i.e. Juta, LexisNexis, Sabinet, etc.)
• Drafting legal documents
• Legal research
• The art of consulting with clients
120-hour TEFL Course from i-to-i
Skills acquired
• Teaching English as a Foreign Language qualification
• A-Level equivalent qualification
• Minimum of 120 Hours of training
• The requisite skills to plan an educational lesson and to ensure it works in a classroom
• The necessary vocabulary and grammar skills in order to teach English Mentee as part of the mentorship programme offered by SAC-IAWJ (2019)
• Mentorship programme offered by South African Chapter of International Association of Women Judges
Skills acquired
• Legal career mentorship from an experienced and knowledgeable member of the Judiciary
• Guidance on crucial information about the legal profession, its fraternity and sorority, and to identify and achieve personal career goals
• Skills regarding personal and professional awareness, ethical conduct, insider knowledge of the structure, its functioning and the challenges of the profession
• Active support and guidance with regards to my career and legal professional development from the mentor
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
COMMUNITY SERVICE/ VOLUNTEER WORK
STARS Mentorship (2019)
Duties and responsibilities
• Assist an allocated first year student with their adjustment from high school to varsity life
• Support them socially and emotionally with the intention to boost their academic performance by using the training provided by the program
• Help the student navigate around campus, assist them to set their goals and refer them to relevant people on the campus when need arises as such Charity Events, Douglas Green Breweries (2016/17/18) Duties and responsibilities
• Help set up events like golf days for charity
• Prepare the raffle prizes
• Assist in the food and drink section – like preparing and serving beverages
• Help take down and clearing up after the event
EMPLOYMENT HISTORY
Occasional supervisor, Douglas Green Breweries, South Africa (DGB) (2016- 2018)
Duties and Responsibilities
• Ensuring that the bar and event in general is set-up correctly according to the predetermined layout prior to the commencement of opening the bar for sales to be made.
• Responsible for the signing in and out of bar staff.
• Assignment of various duties to the promoters.
• Responsible for checking the floats and credit card machines.
• Counting of stock as well as ensuring that there is sufficient stock throughout the shift, and reconciliation of deliveries and stock.
• Cashing up the respective promoters at the end of the evening.
• Managing customer services and complaints which may arise. CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
• Enforcing security protocols for staff as well as festival goers.
• Dispute resolution between co-workers, staff and customers.
• Liasing with the relevant manager/owner of the venue/event. Skills acquired
• Advanced communication skills.
• Management of high levels of responsibility.
• Management of high stress situations.
• Management of customer satisfaction and customer care.
• Management of staff and co-workers.
• Problem solving skills.
• Advanced leadership skills.
• Responsibility regarding financial matters.
• Business management skills.
Promoter, Douglas Green Breweries (DGB), South Africa (2014-2019) Duties and responsibilities
• Responsible for setting up the event and setting up marketing/advertising exhibition equipment.
• Ensuring that there is enough of the product to be sold.
• Customer care and friendly customer service.
• Checking floats and credit card machines and cashing up at the end of the shift.
• Responsible for the training of new employees.
• Making numerous sales at a rapid pace.
• Ensuring that all of the marketing exhibition equipment is returned back to the company, as well as uniforms.
Skills acquired
• Communication skills.
• Teaching and training skills.
• Customer care and sales skills.
• Management of high-pressure environment.
• Leadership and problem-solving skills.
• Numeracy skills.
• Short term memory building under pressure.
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
Promoter, Elle Promotions, Pretoria, South Africa (2013-2014) Duties and responsibilities
• Responsible for setting up the event and setting up marketing/advertising exhibition equipment.
• Ensuring that there is enough of the product to be sold.
• Customer care and friendly customer service.
• Checking floats and credit card machines and cashing up at the end of the shift.
• Making numerous sales at a rapid pace.
• Ensuring that all of the marketing exhibition equipment is returned back to the company, as well as uniforms.
Skills acquired
• Communication skills.
• Teaching and training skills.
• Customer care and sales skills.
• Management of high-pressure environment.
• Leadership and problem-solving skills.
• Numeracy skills.
• Short term memory building under pressure.
Waitress, Burning Arrow Spur, Pretoria, South Africa (2011-2013) Duties and responsibilities
• Responsible for setting up the restaurant.
• Setting up the children play-area.
• Customer care and friendly customer service.
• Checking floats and credit card machines and cashing up at the end of the shift.
• Making numerous sales at a rapid pace.
• Managing and ensuring that orders are correct.
• Managing certain events that are hosted at the respective restaurant.
• Ensuring that all of the marketing exhibition equipment is returned back to the company, as well as uniforms.
Skills acquired
• Communication skills.
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
• Teaching and training skills.
• Customer care and sales skills.
• Management of high-pressure environment.
• Leadership and problem-solving skills.
• Numeracy skills.
• Short term memory building under pressure.
• The ability to work with children.
PERSONAL INFORMATION
• Technical skills
Computer literate
• Language proficiency
English and Afrikaans
• Driver’s license
Code B, own vehicle
• Extramural activities
Gaming
REFERENCES AND SUPPORTING DOCUMENTATION
Kyle Pastor, Promotions Coordinator: Douglas Green Breweries, Midrand, South Africa.
Tel: +27-83-283-****
Chane Jordaan, Promotions Coordinator and Manager: Elle Promotions, Pretoria, South Africa.
Tel: +27-84-324-****
Elaine Jordaan, Senior Manager: Burning Arrow Spur, Pretoria, South Africa. Tel: +27-79-955-****
Dr R Brits, Senior Lecturer: Department of Mercantile Law, Faculty of Law, University of Pretoria.
Tel: +27-12-420-****
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
Atlegang Nyakale, Senior Coordinator: STARS Mentorship Programme, University of Pretoria.
Tel: +27-79-396-****
Arno Olckers, Senior Attorney: Arno Olckers Prokureurs/Attorneys. Tel: +27-82-722-****
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
CIRRICULUM VITAE – MEAGAN ZENOBIA PETERSEN
Identification number: 950**********
308, 30th Avenue, Villieria, Pretoria, South Africa, 0121. Mobile: 072-***-**** – Email: ********@*****.***
Contact this candidate