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Software Engineer Customer Service

Los Angeles, CA
October 21, 2019

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Edward Koucherian

**** *. ******** ***

Los Angeles, CA 90027



****-**** *********** ********* ** Yerevan, Armenia

Master in Technical Systems Engineering/Computer Programming


Databases: MS SQL, Oracle, Sybase (ASE)

Languages: PowerBuilder 2017R, SQL, T-SQL, PL/SQL, APEX, VisualForce

Case Tools: Rational® ClearQuest® and Rational® ClearCase®, SoupUI 5, BitBucket, GIT Bush, Splunk, Jenkins, HP Service Manager, JIRA


August Sr. Software Engineer, AVP

2016 MUFG Union Bank, N.A.


Present Specific projects included:

APEX, VisualForce, Powerbuilder 2017 R3, ORACLE 11gi, PL/SQL, JBOSS 7.2,

Salesforce CRM, Salesforce FSC for Commercial and Retail banking

Managed and participated in development and as well as modification of Enterprise Solutions for Bankers (ESB), which is a comprehensive relationship management system (CRM), including KYC, CIP/CDD. ESB interacts with MUFG Union Bank’s other application to provide customer with an integrated contact management tool.

May Computer Consultant for the companies listed:

2008 Pinnacle Group, UNISYS


August 2016 Specific projects included:

POWERBUILDER 12.5, MF COBOL, (Sybase) ASE/12.5.1, ORACLE 9i, PL/SQL, MS SQL/2008

Participated in development and modification of a LEADER application (Los Angeles Eligibility Automated Determination Evaluation Reporting System), using UNISYS-2200 and RDMS database. Projects includes: CalHEERS, Threshold Language Notices of Action (NOA), Medi-Cal Deemed Eligibility (DE), Refugee Employment Program (REP) using PowerBuilder and MF COBOL

February Computer Consultant for the companies listed:

2002 (LACBAR, Technicolor, LA DWP, All American Prod Co.,

MAYO Clinic, LightBridge Inc., Hawthorne Savings, F.S.B)


April 2008 Specific projects included:

POWERBUILDER 12.5, MF COBOL, (Sybase) ASE/12.5.1, ORACLE 9i, PL/SQL, MS SQL/2008, ColdFusion MX, Java, JavaScript

Development and enhancement of Respiratory Care Business Components and REBA (Remote Exchange of Billing Activities). The Reba queue billing interface design is intended to simplify the interaction between source user systems using H7 protocol. Client PB 7.3 and Sybase ASE/11.9/12.5 on Unix, IBM mainframe CICS/VSAM.

Developed and enhanced LightBridge’s telecommunications application using PowerBuilder 7.3, CORBA and Oracle 8i to track calls and assign customer service packages and features (including toll free, call waiting, virtual network, image transferring services and voicemail). Responsible for the design, development and implementation an application includes: creating tables, views, writhing PL/SQL triggers and stored procedures, integrating programming interfaces (APIs) to PB and Oracle.

November Computer Applications Developments, Inc.,

1993 Sr. Programmer


May Specific projects included:

2002 Warner Bros. Int'l Division.

Participated and developed systems resulting in the creation of three major applications including “Pay Television” systems, “Film Rating”, “Film Telecast” and multiple other applications on a smaller scale.

Database design and analysis of logical data model using S-Designer, Star Designer. System engineering (Creating functional and business classes for system applications); Designing software system; Network administration and troubleshooting (Hardware & Software). Programming using PowerBuilder 3.0/6.5, PFC, SQL, PL/SQL, T-SQL, SQLPlus, SQR, VB 3.0/5.0, Oracle 7.3/8.0, MS SQL Server 6.5/7.0,, MTS 2.0, COM/DCOM. .

Created prototype system for billing and accounts receivable system.

Designed a customized prototype system to include 3-teer architecture using Visual FoxPro, MTS 2.0, MS SQL Server 7.0, COM/DCOM.

1988-1992 Polytechnic Institute of Yerevan, Armenia,

Sr. Programmer/Analyst

Created a system and a new language which made it possible to illustrate and model computers functional schemas (cards), at the register level. Developed system for the IBM 360 in Fortran 4 and translated it to PC XT/AT in Fortran 77.

1985-1988 Mathematics & Computer Science Research, Institute of Yerevan, Armenia

Computer Programmer

Created a database management and information search system.

Established a Modeling system for Topological Project Cards.

Created a Modeling system for Functional Project Cards.

Using Q-Basic, Clipper 5.0, Dbase III, Borland C++ 4.0, Borland Pascal 3.X-6.0,

Assembler IBM/360, Fortran for IBM 360, Fortran 77, PL/1 for IBM 360.

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