RICARDA LOREDANA IOSEF
Over 15 years of extensive experience in the field of general services management out of which over 6 years’ experience working as Office Manager/Administrator.
A highly inventive, flexible, innovative and enthusiastic person who possesses a considerable amount of knowledge about administrative and office procedures. A fast learner who can absorb new ideas and has experience in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. I'm looking for an opportunity to advance in my career with a company that will allow me to develop my skills and potential.
AREAS OF EXPERTISES
Multi-tasking, Verbal and Written Communication, Time Management, Strategic Planning, Resourcefulness, Detail-Oriented, Problem-Solving, Dynamic, Equipment Handling, Flexibility, Maintain Focus, Professionalism, Self-Motivation, Strategic Planning, Take Initiative, Reliability and honesty, Teamwork.
Transylvania Technical College – Brasov, Romania 4 years Technical Diploma in Mechanical
TUV Middle East (Member of TUV NORD Group) ISO 9001, ISO 14001, OHSAS 18001
Centre for ISO 9000 – Abu Dhabi, UA ISO 9001: 2008 College 1
Areef Computer Institute – Abu Dhabi, UAE Microsoft Office & Secretarial Package
Aldar Laing O’Rourke Construction LLC. – Abu Dhabi, UAE Managing Safely IOSH / Office Safety
Aldar Laing O’Rourke Construction LLC. - Abu Dhabi, UAE Microsoft Excel 2003
Abu Dhabi Country Club - Abu Dhabi, UAE Customer Service and Time Management
Ministry of Education – Brasov, Romania Computerized Secretarial Work
Ministry of Education – Brasov, Romani Professional Civil Fire Fighter - PSI operator
Jan 2019 – Jun 2019
Emirates Hospitals Group (Dubai)
Planning, evaluating, recommending and implementing new initiatives when required
Managing the scheduled activities of the overall clinics
Following-up expiry dates of all contracts and licenses (Trade license, DHA License, maintenance contracts, etc.)
Ensuring compliance with DHA regulatory requirements and the UAE Labor Laws
Assigning daily tasks to back and front office staff-monitoring and supervision
Following and coordinating the process of a regular renewals for visa, Emirates ID, Labor cards and employees contracts
Liaise with building management and relevant contractor to manage smooth and safe running of clinic’s premises and utility services
Arranging job orientation and training for new staff, approving and arranging team schedule
Arranging and actively participating in staff meetings updating the new implements and discussing clinic’s issues
Creating KPI’s for all staff members and performing regular performance reviews
Reviewing patient’s registration process-identifying, documenting and reporting registration problems to the technical staff, generating reports
Coordinating and supervising CME lectures
Arranging and monitoring equipment and clinic’s regular maintenance
Establishing and maintaining working relationships with outside vendors and suppliers
Ensuring maximum achievement as per the budget with minimum expenses
Cost and profit monitoring, maintaining the maximum EBITDA achievement as per the Budget
Actively involved in Profit and Loss Management of both clinics
Assisting in developing of the content for promotions and marketing campaigns in coordination with Social Media in-charge person/company
Coordinating the preparation of the promotional materials (brochures, notebooks, bags, etc.)
Coordinating with Marketing team to increase the patient flow
Coordinating video and photo shootings for the clinic staff and clinics for social media campaigns
Solve the patient complains on timely manner
Aug 2016 – Mar 2018
Medicentres Polyclinics (Dubai)
Constantly increase business through service and marketing initiative
Analyzed and forecasted trends and made recommendations to management
Create reports detailing wide range of financial statistics, maintaining data base and records
Maintains strict confidentiality of patients related to medical records and other data
Drive patient’s satisfaction improvements through one-on-one phone calls to follow-up on issues
Ensure facility maintains leading local reputation for services, knowledge and satisfaction
Schedule staff and doctors for work shifts and special events
Researched and solved claim and billing issues
Interfaced with insurance carriers and other healthcare providers
Assisted patients with eligibility and benefit coverage questions
Getting approvals for medical procedures
Ensuring coverage of claims, guiding staff for correct use age of claim forms, approval papers
Coordinating with insurance companies for obtaining information on new policies and their coverage
Monthly submission and resubmission of medical claims
Maintain clinic inventory and ordered supplies and equipment
Managed appointments and service desks, incoming calls and billing
Coordinate patients care through the clinic – waiting room, exam room, x-ray, etc.
Maintain patient’s electronic medical records- update address, allergies, phone number, etc.
Schedule patients for tests, appointments and follow up appointments
Sep 2013 – Feb 2016
Office Administrator / PA
Genpharm Marketing LLC (Dubai)
Managing all aspects of the Managing Partners’ schedules, agendas, meetings and events
Maintaining diaries, taking calls and messages, preparing letters and reports
Ensure the continuity of the company's operations through efficient and timely management in the absence of the company's partners
Arranging bookings for transport and accommodation internally and externally
Implementing and maintaining procedures/administrative systems
Liaising with staff and Managers, suppliers, clients, Hotels / Catering companies
Ensure the senior management is fully prepared for meetings with all necessary documentation and information
Manage all the senior management administration including documents filing and managing databases and expenses.
Able to be diplomatic and discrete at all times
Performs administrative duties for executive management and head of the departments
Managing and booking meeting rooms, assisting with setting up workstations
Ordering all internal catering, managing all stationary and various company inventory
Responsible for arranging all logistics and necessary arrangements for holding special events
Responsible for overall front office activities, including the reception area and meeting rooms
Schedule internal meetings between the department heads and senior management, as well as providing support in preparing letters, presentations and reports
Working with the IT support team, supervising the maintenance of office equipment, including copiers, fax machine, CCTV camera, finger print access, etc.
Maintain a tracking system on all incoming & outgoing mail and courier for the office, arranging and coordinating the expeditions of documents using local & international couriers
Act as a “jack of all trades” for all tasks assigned by the Managing Partners.
Oct 2011 – Mar 2013
Streit Group FZE (Dubai)
Responsible, organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency within the Organization.
Secretarial and office support dealing with matters that are highly confidential and sensitive.
Organizing and maintaining diaries and making appointments
Plans, organizes, directs, supervises and evaluates the day-to-day the office activities, ensure that documentation is correctly filed by maintaining an efficient filing system
Assist in the planning and preparation of meetings, conferences and conference telephone calls, projectors, presentations, etc.
In direct contact with all departments for provision of General Services.
Directs plans and managing the day-to-day administrative affairs of the organization including office renovation and maintenance, ordering and maintaining office supplies, monitors company properties such as office equipment and vehicles.
Arrangements of the entire logistics for business visitors, responsible for booking of flights, hotels, car rental for management and employees
Create the PRF's (SAP) for the company needs (office stationery, IT equipment, marketing items, printing of business cards/catalogues/brochures, etc.) PO’s record
Supporting the human resources manager in conducting interviews and trainings, coordinating with the company PRO for obtaining the work permit and visas for new employees
Supervises and coordinates with the receptionist, security guards, drivers and office assistants
Conduct trainings, evaluate staff performance, scheduling and coordinating driver agendas, monthly fuel/expenses reports
Responsible for keeping safe the company vehicle keys and CEO, vehicle log books and original registration, monitoring the insurance and vehicle registration
Organize and follow up with couriers companies (FEDEX, ARAMEX, DHL, etc.)
Support in back office activities - filing, mailings, phone calls, faxes, etc.
Other basic/routine tasks as requested by the General Manager and Managers
Ensure consistency and compliance with corporate rules and regulations
Feb 2010 – Aug 2011
Safety Administrator / Emergency Response Coordinator
Aldar Laing O’Rourke Construction LLC. (Abu Dhabi)
Responsible to manage administrative and general services in line with HSE policies and procedures
Handling the emergency and hazard calls received from the construction site
Coordinate and engaged in emergencies and scenarios conducted by the HSE Manager and team
Maintaining relationship with company contractors
Managing the accident / incident reports daily and reported to the HSE Manager
Tracking and encoding HSE inspections reports as required by the line manager
Updating of safety induction attendees in the system, keep the records updated and available
Controlling / issuing of vehicle pass across the ARB project
Updating the Al Raha Emergency reporting system on a daily basis
Direct interaction with the security department for any related incidents received during the shift hours
Direct interaction with the medical/ambulance staff for any medical assistance required on site
Production of various forms, tables, graphs, charts and reports, receive and distribute mail.
Jul 2008 – Jan 2010 District Coordinator - Citiscape LLC. (Abu Dhabi)
Nov 2006 – Jun 2008 Guest Relation Officer - Abu Dhabi Health & Fitness Club (Abu Dhabi)
Feb 2003 – Sep 2006 Office Clerk La Fontana Café (Abu Dhabi)
Nationality - Romanian
Marital Status - Married, no children
Visa Status – Husband Sponsorship
Others - UAE & Romanian Driving License