Baltimore, MD ***** firstname.lastname@example.org
Detail oriented professional with expertise in customer support, accounting, payroll and audit. Strong communication skills with proven organizational, analytical, & financial skills. Ability to troubleshoot, conduct analysis and research to ensure compliance. Key skills include:
• Data Entry • Tax Regulations • Relationship Management
• Problem Resolution • Compliance • Data Integrity
ADP, Owings Mills, MD 03/2008–present
Payroll Specialist III (Comprehensive Outsourcing Services Division)
11 years of payroll experience with concentrations in business and payroll taxes, client onboarding, and employee benefits administration.
Responsible & fully accountable for the payroll & audit function of complex multistate payroll process for COS client, including special implementation projects and quarter and year end audits.
Responsible for processing beginning to end of assigned client payrolls by following standard operating procedures.
Maintains complete, accurate and timely client and employee records based on real time requests
Balance respective payrolls based on year end calendar and remit all Third-Party Remittances by defined due dates, complete all Quarterly and Year End balancing, filing & respective reporting. Demonstrate in-depth knowledge of payroll processing, wage and hour law.
PAYCHEX, Owings Mills, MD 10/1997 – 03/2008
Premier HR Senior Payroll Specialist
Provided payroll and HR benefits assistance to Paychex Premier HR clients. Contacted clients to obtain payroll data, including salary changes, special payments, tax information, and employee deductions. Coordinated administrative responsibilities with HRS personnel, including Premier HR Representatives, Premier HR Administrators, and Premier HR salespeople. Worked with the system upgrade team to ensure data integrity is current for tax returns and filing of payroll taxes.
Contacting and assisting clients in all aspects of processing payroll; keying all payroll related data
Keeping up to date on all payroll laws; wage and hour laws, garnishment/levy policies retirement plan; contacting federal and states agencies on behalf of the client to assist in problem resolutions.
Involved in system testing for Data-Integrity ensure the new application install to the system is performing correctly before it used on the payroll system, Mentor and train new employee.
Review and process all quarterly returns.
Handle all inbound/outbound calls pertaining to the collection of payroll and payroll taxes.
Initiate timely contact with clients to resolve issues involving collection of funds through ACH.
Collecting on human resource services concerning overdue invoices.
Ensure timely payment to the appropriate Government Tax agencies for client payroll taxes.
Make daily contact between Paychex clients, branches, corporate departments and financial institutions countrywide.
Process month end negative reports, processing refunds and accounts adjustments.
Strayer University Owings Mills, MD
ADP FPC/CPP Payroll Certification
PeopleSoft, Oracle, Kronos Microsoft Works 2000, Word, Excel, PowerPoint, Access, PayEntry/Enterprise/EV4.5 Version, Vantage, PayForce