Service Sales

Durga Kamal Bhattacharya

E-Mail: *********************@*****.***

Contact: 097******** / 629*******

Looking for assignments in After Sales Support / Service Operations / People Management with a growth oriented organization

Preferred Location: Kolkata

Profile Summary

Project Management professional with over 20 years of rich experience in Operations & Maintenance and Engineering Services.

Currently associated with General Energy Management Systems Pvt. Ltd. as General Energy Management Systems Pvt. Ltd.

Proficient in handling the complete service operations entailing planning, resource allocation, execution, quality assurance & manpower management.

Experience in executing cost saving techniques to achieve substantial reduction in operational work within the budget.

Proficient in handling after sales & service operations by generating new enquiries and handling sales calls of customers.

Good communicator with good relationship building & interpersonal skills.

Professional Courses

PMI Project Management Professional PMP

Six Sigma Green Belt Certification Professional

Agile and Scrum Master Practitioner

Core Skills

Service Operations Maintenance Training & Development

Troubleshooting Customer Support Installation & Commissioning

After Sales Services Customer Satisfaction Management Resource Optimization

Career Scan

February 19 to Till date with Reliable service centre.

Working in CNC system.

May” 18 to January” 19 with Bhikram chandmal snacks & sweets pvt Ltd.

Working as a production supervisor and Servicing & Maintenance of all electrical apparatus including weight machine under AMC.

July 17 to April 18 with Tata AIA.

Working as a team advisor with policy holder.

Nov’05 – May’17 with General Energy Management Systems Pvt. Ltd.

The Growth Path:

Assistant Manager (After Marketing Service)

Key Deliverables:

Responsible for implementing service processes, workshop profitability programs, standardization of all workshops for corporate branding.

Managing installation, servicing, maintenance of co-products such as MPD (Multi product Dispenser), STP (Submersible Turbine Pump), etc.

Spearheading activities involving working out various requirements & monitoring overall operations for ensuring timely completion.

Ensuring strategic utilization & deployment of available resources to achieve organizational objectives; focusing on cost / time cycle reduction, improvement of process and conditions.

Organizing service campaigns, customer meets from time to time.

Led and guided a team of 9 members in servicing field at Jharkhand and Bihar in 2013.

Highlights:

Efficiently handed customers like IOCL, BPCL, HPCL, etc.

Received milestone awarded for completing 10 years with the company.

1997 – Nov’05 with Avery India Ltd.

Key Deliverables:

Monitored and optimised processes, involved in troubleshooting problems in coordination with other departments for improving efficiency.

Resolved technical issues and took measures for improving overall service.

Responsible for servicing & maintenance of company’s product in field.

Handled Warranty settlements and audits.

1996 – 1997 Jan with M/S Giri Electrical Enterprises as Supervisor

Key Deliverables:

Responsible for installation of transformer and pole mounted substation.

Training / Workshop / Seminar

Imparted product training to the technician for better knowledge of company products.

Attended seminar organized by Oil Company.

Academic Credentials

Diploma in Electrical Engineering from North Calcutta Polytechnic College in 1996

Higher Secondary from Narendrapur Ramakrishna Mission in 1993

Personal Details

Present Address: Vill & Post- Mashila (near Shyam Sambhu Primary School), Via-Andul-Mouri, Dist-Howrah - 711302

Date of Birth: 20th January 1975

Languages Known: Bengali, Hindi & English

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