Customer Service Support

PERSONAL INFORMATION

House **, Taproot Estate, Sabon – Lugbe, Abuja, Nigeria

+234 – 817-***-**** +234 – 813-***-****

************@*****.***

Whatsapp: +234 817-***-****, Skype: chrisie.iro

Sex Male Nationality Abia State, Nigerian

SYSTEM ADMINISTRATOR

JOB APPLIED FOR

PERSONAL STATEMENT A well rounded experience in Training, IT Support, System and Networking Administrator, Helpdesk, Customer Service as well as skills in Managing IT Projects. This I believe will come in well suited for my role in your company.

WORK EXPERIENCE

FEB. 2016 – TILL DATE SYSTEM ADMINISTRATOR

Wilforce International Services Ltd., No. 36, A Crescent, Citec Estate, Mbora, Abuja.

Tel.: +234 - 802-***-****

Install and configure software and hardware

Manage network servers and technology tools

Set up accounts and workstations

Monitor performance and maintain systems according to requirements

Troubleshoot issues and outages

Ensure security through access controls, backups and firewalls

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Design, develop, implement and coordinate technical documentation, manuals and IT policies

Installing and configuring software, hardware and networks

Monitoring system performance and troubleshooting issues

Ensuring security and efficiency of IT infrastructure

Configure and Manage System Networks

Maintain, repair and upgrade the operating system including hardware and software

Manage System Database

Ensure security of data, network access and backup systems.

Preserve assets, information security and control structures.

Setting up FreeBSD, UBUNTU and LINUX Servers

Business or sector: A software consulting company

MAR. 2019 – TILL DATE RESOURCE PERSON, CLOUD & NETWORKING

Mirec Solutions Ltd., F3, A9 Street, Citec Estate, Mbora, Abuja.

Preparing training modules

Trainer for Cloud Network

Trainer for Networking

Designing and Setting-up of the Moodle online training

Design and set-up of the Google Classroom environment

Set-up of the Google for Education Platform

Set-up of Google for Business Platform

Document Migration

Business or sector: An Information Technology Training Institute

APR. 2013 – JAN. 2016 LEAD TECHNICAL SUPPORT OFFICER

Fortunes Dynamics Ltd., Plot 129A Adetokunbo Ademola Cresent, Wuse 2, Abuja.

Supervising the IT Support Team

Support for office local area network

Cloud computing

Perform periodic system backup

Carrying out Inventories for Computer paraphernalia

Setting up Support Structure

Helpdesk Support on company application issues

Training and retraining client staffs on the use of deployed application, example health management information system (HMIS), School Management Application (Akwita)

Troubleshooting HMIS, Akwita and other application issues

Provide support for company’s SQL Server databases including backup and recovery, SQL queries and reporting.

Troubleshooting and resolution of computer systems and paraphernalia

Ensure escalation of issues, as well as follow-ups for results and shortest TAT.

Providing support, including procedural documentation for follow-up.

Tel.: +234 813-***-****

Business or sector: A software consulting company

NOV. 2011 – JAN. 2013 BUSINESS DEVELOPMENT / IT SUPPORT / HELPDESK SUPPORT

Seamfix Nigeria Ltd. Plot 49A, Lake Chad Crescent, Abuja.

Research and identify prospect’s needs on application solution

Involve in the project management of my individual client’s project

Supervising IT Support Team

Perform periodic system backup

Inventorying of Computer paraphernalia

Helpdesk Support on application issues

IT Support on client’s application – from software to hardware

Delivering product presentation

Training and retraining client staffs on the use of deployed application, example Electronic Medical Records (EMR), Campus Management, Prime Payroll, Biometrics

Training and re-training of hospital staff on the use of EMR modules

Troubleshooting Database and Network issues

Provide support for company’s SQL Server databases including backup and recovery, SQL queries and reporting.

Troubleshooting and resolution of computer systems and paraphernalia

Ensure escalation of issues, as well as follow-ups for results and shortest TAT.

Tel.: +234-*-***-****, www.seamfix.com

Business or sector: A software enterprise solution company they give solution to corporate and government establishment.

AUG. 2008 – NOV. 2011 DATA SUPPORT SUPERVISOR (CALABAR)

Starcomms Plc. 126C Bishop Kale Crescent, Victoria Island, Lagos.

Tel.: +234-****-*** 123, Website: www.starcomms.com

Troubleshooting and resolving Data/Computer related issues in the shortest possible TAT.

Escalating unresolved Data issues to the back end office and ensuring these issues are resolved in the shortest possible TAT.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Refer unresolved customer grievances to designated departments for further investigation.

Managing and Supervising Data Support Staff – issues escalation / reporting

Computer Operating System / Hardware Repair and Networking

CRM Reporting

Delivering product demo presentation

Sales activity planning, including reviewing existing customer files to identify sales opportunities

Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information

Making recommendation to the customer based on his/her need, preference and our network service.

Setting up WLAN for clients.

Training Field Operation Staff, Dealers, Corporate Care Staff.

Supporting office WAN, LAN, troubleshooting and escalating these issues.

JUL. 2007 – AUG. 2008 DATA SUPPORT (LAGOS)

Starcomms Plc. 126C Bishop Kale Crescent, Victoria Island, Lagos.

Performing product Demonstration

Installation and setup of 1X/EVDO modems.

Troubleshooting and resolving the various error codes on connection failure in the shortest possible TAT.

Escalating un-resolved error codes

Troubleshooting system setting, virus definitions, spam, cookies and firewall hindering system speed and DoS

Giving customers after sales helpdesk support

IT Support administrator on office system and network matters

Escalating un-resolved office Network, computer and printer issues.

Working with the various company application tools like CRM.

JUN. 2006 – JUL. 2007 HELP DESK SUPPORT (LAGOS)

Starcomms Plc. 126C Bishop Kale Crescent, Victoria Island, Lagos.

Diagnosing and solving hardware/software faults

Logging customer/employee queries

Analysing call logs to spot trends and underlying issues

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Report issues to the Service Desk for escalation

Assign users and computers to proper groups in Active Directory

Perform timely workstation hard ware and software upgrades as required

Business or Sector: A telecommunication company with internet telephony and broadband services.

EDUCATION, TRAINING AND CERTIFICATES

JUN 2018 – JUL 2018 INTRODUCTION TO NETWORK OPERATIONS: UNIX/LINUX NETWORKING AND DNS

Internet Society, Nigerian Chapter

FEB 2017 – APR 2017 SOFTWARE DEVELOPMENT FUNDAMENTALS Using PYTHON, C# and Java

Alison, Ireland

JULY 2016 IT SERVICE DESK: CUSTOMER SERVICE

Lynda.com, Inc.

MAR 2016 – MAY 2016 CompTIA A+ (220 – 901 and 220 - 902) TRAINING

Lynda.com, Inc.

AUG 2015 PROJECT MANAGEMENT

Alison, Ireland

MAY 2015 – JUN 2015 MICROSOFT SQL SERVER DATABASE ADMINISTRATION

NIIT, Abuja

APR 2015 – MAY 2015 MICROSOFT SERVER ADMINISTRATION

NIIT, Abuja

FEB 2014 LINUX ESSENTIALS TRAINING

Technology Link, Lagos

OCT 2013 – NOV 2013 ITIL FOUNDATION TRAINING

UCee Comm & Info. Technology Ltd., Abuja

AUG 2007 CUSTOMER SERVICE TRAINING / CERTIFICATE

Starcomms Training Department

MAY 2006 CCNA CERTIFICATE

Cisco System

MAR. 2005 – APR 2005 CISCO CERTIFIED NETWORK ASSOCIATE

Harmony Computers. Harmony House, Plot 15e Muri Okunola Str., Victoria Island, Lagos.

MAR. 2000 – SEP 2000 COMPUTER ENGINEERING PROGRAM / CERTIFICATE

Acme Microcomputer Training Institute. No. 105 Old Ojo Road, Amuwo-Odofin, Lagos.

MAR 1999 – FEB 2000 NYSC TRAINING / CERTIFICATE

St. Margaret Grammar School, Ilasha, Osun state

AUG.1994 – SEP 1998 BSc. INDUSTRIAL AND TECHNICAL EDUCATION (ELECTRICAL / ELECTRONICS OPTION)

Ambrose Ali University, Ekpoma

1986 – 1992 SENIOR SCHOOL CERTIFICATE EXAMINATION (SSCE)

Jubril Martins Memorial Gammar School. Iponri, Lagos.

1979 – 1985 FIRST SCHOOL LEAVING CERTIFICATE

Nazareth Primary School, 3rd Avenue, Festac Town, Lagos

ASSOCIATION / MEMBERSHIP

2014 INTERNET SOCIETY (Member ID: 105395)

Member, Nigeria Chapter (ISOC-NG)

2017 Member, Internet Society Nigeria Protocol and Standard Working Group

2017 Member, Internet Society Nigeria Infrastructure and Community Working Group

2017 PROJECT MANAGEMENT INSTITUE (Member ID: 2676121)

Nigeria Chapter

2019 Member, Internet Society Internet of Things (IoT) Working Group

PERSONAL SKILLS

Mother tongue (s) Igbo

Other languages English, Yoruba

Communication skills Good communication skills gained through my experience as a data support representative

Great customer service skill acquired from years as a data support representative.

Job-related skills Good in giving technical presentations these are one of the responsibilities as a data support and business development person

Good knowledge in network administration.

Knowledgeable in windows server 2012, windows operating systems as well as Linux and FreeBSD OS.

Good knowledge in Database administration using SQL and MySQL.

Very good knowledge in website design and development using WordPress.

Good knowledge in reporting and escalation process.

Good graphic design skills using Adobe illustrator, Photoshop and a working knowledge skill using CorelDraw.

Other skills Good chess player – It help me develop better planning skill, articulation and coordination

Good cook – Cooking helps me relax and add vigour.

ADDITIONAL INFORMATION

References

Mrs Onyinye Onwuka

Directorate Head

Political & International Affairs

Political Affairs Division

Political Affairs Directorate

ECOWAS Commission

101, Yakubu Gowon Crescent,

Asokoro District, Abuja,

FCT

*******.******@*****.***

Tel.: +234 803-***-****

Mrs Chinwe Owete

Deputy General Manager

Nigerian Content Operation

Strategy, Business, Non-Operated Assets & Nigerian Content (SBNN)

Total E&P Nigeria Ltd.

Plot 25, Trans-Amadi Industrial Layout, Port-Hartcourt,

Rivers State

********@*******.***

Tel.: +234 803-***-****

Mr. Abolore Solebo

Head of Division

Oil and Gas Upstream

Energy Department

Fidelity Bank Plc

21A Awolowo Road,

Ikoyi,

Lagos State

**********@*****.***

Tel.: +234 706-***-****

ANNEXES

Sir / Madam, all certificates and documents will be presented on your request.

OGBONNA CHRISTOPHER IROANYA

Contact this candidate