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Operations Manager

Manila, Philippines
October 16, 2019

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Benjamin Cruz Garcia

** ***** **. *** ***** * Subdivision

Bagbag, Novaliches, Quezon City



Summary: Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed worth ethic.

Education: Bachelor of Arts in Mass Communications

Far Eastern University, Manila

Post Baccalaureate Degree in Teacher Education

Polytechnic University of the Philippines

Certification: Licensure Examination for Teachers


Lean Six Sigma Yellow Belt Certification


Skills and Knowledge: Management Skills

Strategic planning

Strategic sourcing

Negotiations expert

Procedure development

Financial oversight

Process improvements

Cost reduction and containment

Systems implementation

Team building


DMAIC – Yellow belt

Information Technology

Desktop / Laptop Hardware and Software Fault Analysis

PC Trouble shooting

DOS, BIOS, Disk partition

Formatting and Installing hardware and peripherals

Installing and configuring software and operating systems (Windows 98, XP, 2000, Vista and Windows 7 and 8)

Windows OS Troubleshooting and Maintenance

Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies

Windows Server Administration, including Domain Controllers, Active Directory, IIS and SQL

LAN/WLAN Setup and Maintenance

Virtualization Networking (VMWare)

ITIL, Foundation Level ver. 3 - 2013

BPO/SD Experience: June 2019 – Present

Collectius Philippines (Quezon City)- Operations Manager – Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

February, 2017 - June 2019

Home Credit Financial Philippines (Quezon City)- Early Collections Manager – An EC manager generates revenue by coaching EC Supervisors on effective team management in handling early collection process, monitors employee productivity and optimize procedures to reduce cost, consistently meets or exceeds gross profit goals, maximizes credit advisor’s time and efficiency by revamping schedules and workloads and Oversees development and launch of additional processes and procedures.

EC Manager performs ad hoc tasks that EC Collections Head do to maximize time and production such as handling and coaching a small group of colleagues, attending senior management meetings and participating in developing new processes for the bucket

August, 2016 - February 2017

Trendmicro Incorporated (Pasig City)- The Customer Service Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Customer Service Engineer will also take ownership of the technical support relationship to drive customer satisfaction by proactively managing and resolving technical issues for our customers both onsite, online and via telephone.

March, 2015 – August 2016

Sophos Computer Security PTE (Makati City), Technical Support Engineer – Endpoint. Responsible for ensuring high quality technical support for Sophos products, to customers, partners and other engineers via phone and email support, and deliver an experience so profound that customers love using our products and services and actively recommend them to others.

August 2004 – March 2015

Other BPO Jobs

Tata Computer Services - Ad Hoc Supervisor

ACS Computer Services - Remote Desktop Manager/ Operations Queue Manager

Dell Computers Limited – Operations Team Lead

ICT Computers – Operations Team Lead for Washington Mutual Consumer Banking

VXI Corp – Operations Team Lead

Other Experiences: Aquinas School (San Juan City). Subject Teacher, Homeroom Adviser. (June 2000- April 2001).

Served as a Filipino teacher for Fourth year and Second year students, Social Studies teacher for Third year students, and homeroom adviser for Fourth year students. Duties included lesson planning, assessment development, lecture presentation, grading student work, completing faculty documentation and calculating grades under the guidance of Subject Coordinators.

Our Lord's Grace Montessori and Colleges (Quezon City) Subject Teacher, Homeroom Adviser and College Instructor (June 2001- April 2003).

Served as a Journalism teacher for Fourth year high school students, English teacher for both First and Fourth year students, Basic English Teacher for Korean Exchange Students,

Fourth year classroom adviser and college instructor for Sociology, English, Speech and Humanities. Duties included lesson planning, assessment development, lecture presentation, grading student work, completing faculty documentation and calculating grades under the guidance of Subject Coordinators.

References: Available upon request

I hereby certify that the information given by me in this application is true and correct to the best of my knowledge

Benjamin Cruz Garcia

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