e-Mail: email@example.com~ Cell: 647-***-****
Seeking opportunities in Clinical Administrative field where I can leverage my healthcare industry experience coupled with clinical research certifications to contribute and grow in the organisation.
An impressive communicator (CLB 9) with honed interpersonal, team building, negotiation, presentation, convincing and analytical skills. Ability to think out-of-the-box and contribute ideas towards achieving business excellence.
Graduate certificate of Clinical Research from The Michener Institute of Education at University of Health Network
Certificate in Pharmacovigilance Regulations and GVP from AAPS Toronto.
Post Graduate Diploma in Hospital Management and Administration from All India Institute of Management Studies, Chennai.
Bachelor of Dentistry from Govt. Dental College, Patiala, India.
Clinical Data Management
Heath check-up Packages Development
Customer relation management
Running operations and administrative services in Hospital and clinics.
Maintaining client’s Electronic Medical Records.
Prepare client reports for program status, including accurate financial information
Deliver operational KPIs for constant flawless delivery with end-to-end project management for key accounts.
Implement projects in accordance with approved budgets, KPIs, SLAs and timelines.
Supervise the services provided to the patients in the Hospital, deal with complaints and take feedback to improve efficiency and quality of services.
Provide support to the Pricing & Contracts team in product pricing, planning, execution and Control of Contracts and amendments.
Liaison with corporate clients and act as a single point of contact for any and all matters related to healthcare services.
Formulate and implement health check-up packages for pre-employment screening for corporate clients.
Envisage and finalize pre-employment tie-up with key accounts
Proven experience providing customer support in busy call centre
Handle customer inquiries, complaints, billing questions and payment service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Consistently overachieved the Up-sell targets of 25% every month with excellent NPS.
Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Effectively exceeded sales goals by presenting Bell products and services to current and potential clients.
Acquired new customers through aggressive cold calling and lead follow-up.
Develop customized packages as per customer requirement for upselling to customers and increasing margins and brand loyalty.
Developed and maintained sales material and current product knowledge.
Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals.
Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments.
Customer Service Associate, BMO, Oct 2018 – Present, MISSISSAUGA
Customer Service Associate, ROGERS, July 2017 – Sept 2018, MISSISSAUGA
Outbound Sales representative, iQor, July 2016 – June 2017, TORONTO
Health Care Service Manager, Apollo Clinic, May 2010 – April 2015, BANGALORE
Lecturer, S.R. Dental College & Hospital, Feb 2005 – June 2006, BANGALORE
Proficient in using Microsoft Office and HMIS (Hospital Management Information System)