RUPALI KAUSHAL

e-Mail: adalxl@r.postjobfree.com~ Cell: 647-***-****

* ***** *******, ********, **

Objective:

Seeking opportunities in Clinical Administrative field where I can leverage my healthcare industry experience coupled with clinical research certifications to contribute and grow in the organisation.

An impressive communicator (CLB 9) with honed interpersonal, team building, negotiation, presentation, convincing and analytical skills. Ability to think out-of-the-box and contribute ideas towards achieving business excellence.

Academic Credential

Graduate certificate of Clinical Research from The Michener Institute of Education at University of Health Network

Certificate in Pharmacovigilance Regulations and GVP from AAPS Toronto.

Post Graduate Diploma in Hospital Management and Administration from All India Institute of Management Studies, Chennai.

Bachelor of Dentistry from Govt. Dental College, Patiala, India.

Key Skills

Clinical Research

Pharmacovigilance

Clinical Data Management

Hospital Administration

Operations Management

Heath check-up Packages Development

Product Pricing

People Management

Outbound Sales

Customer relation management

Professional Experience

Healthcare

Running operations and administrative services in Hospital and clinics.

Maintaining client’s Electronic Medical Records.

Prepare client reports for program status, including accurate financial information

Deliver operational KPIs for constant flawless delivery with end-to-end project management for key accounts.

Implement projects in accordance with approved budgets, KPIs, SLAs and timelines.

Supervise the services provided to the patients in the Hospital, deal with complaints and take feedback to improve efficiency and quality of services.

Provide support to the Pricing & Contracts team in product pricing, planning, execution and Control of Contracts and amendments.

Liaison with corporate clients and act as a single point of contact for any and all matters related to healthcare services.

Formulate and implement health check-up packages for pre-employment screening for corporate clients.

Envisage and finalize pre-employment tie-up with key accounts

Customer Service

Proven experience providing customer support in busy call centre

Handle customer inquiries, complaints, billing questions and payment service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Consistently overachieved the Up-sell targets of 25% every month with excellent NPS.

Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Outbound Sales

Effectively exceeded sales goals by presenting Bell products and services to current and potential clients.

Acquired new customers through aggressive cold calling and lead follow-up.

Develop customized packages as per customer requirement for upselling to customers and increasing margins and brand loyalty.

Developed and maintained sales material and current product knowledge.

Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals.

Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments.

Professional Experience

Customer Service Associate, BMO, Oct 2018 – Present, MISSISSAUGA

Customer Service Associate, ROGERS, July 2017 – Sept 2018, MISSISSAUGA

Outbound Sales representative, iQor, July 2016 – June 2017, TORONTO

Health Care Service Manager, Apollo Clinic, May 2010 – April 2015, BANGALORE

Lecturer, S.R. Dental College & Hospital, Feb 2005 – June 2006, BANGALORE

IT Skills

Proficient in using Microsoft Office and HMIS (Hospital Management Information System)

References

As Needed

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