Manager Customer Service
Resume:
SHANNAH D. REID
Lawrenceville Ga 30044
*************@*****.***
SUMMARY
Hands-on logistician with 14 years of experience in improving the productivity and reliability of supply facilities. With five years of working with SAP and nine plus years working with SARSS and SAMs. Trained, supervised, and supported hundreds of team members. Well qualified professional accustomed to managing multiple assignments in fast paced environments that depend on efficiency and accuracy. Areas of expertise include:
Supply Chain Management
Warehouse Automation
Team Building
Motor pool Automation
Inventory Control
Service Coordinator
Customer Service
PROFESSIONAL SKILLS
Integrated twenty plus new Soldiers into my team, capable of understanding the new Global Combat Support System-Army Wave -1, improving the quality and standard of the Warehouse operations
Effectively managed five Soldiers during GCSS-Army Wave-2 (SAP) fielding
resulting in 5,000 pieces of equipment successfully transferred to the system
Maintained 100% accountability of unclassified parts and equipment worth
$3,000,000 with zero losses
Supervised and assisted wall-to-wall inventory of Authorized Stockage List with 98.2% inventory
accuracy rate; exceed the Department of the Army goal 95%
SHANNAH D REID
Page 2
LOGISTICS AND DISTRIBUTION
Managed Class I warehouse and distribution points for over 1500 Soldiers during Joint Readiness Training
Managed warehouse and supply distribution points for Ammunition, Major end Items, and Repair parts
Implemented a checks and balance system for turn ins resulting in 95% turn in rate and over $100,000,000 dollars returned to the United States Army
TRAINING
Created Military Occupational Specialty proficiency training for several Soldiers to ensure proper process/issue parts procedures, reducing equipment downtime by 10%
Built a comprehensive Training Program for new GCSS-Army user, reducing operated error by 50%
Created a workable bench stock system, which brought up productive levels by 85%
WORK HISTORY
December 2016 – June 2019, Support Operation Manager/Service Coordinator, U.S Army Ft Drum New York
June 2015 - December 2016, Warehouse Receiving/ Turn in Supervisor, U.S Army Ft Drum New York
September 2013 – May 2014, Maintenance Supply Manager/Service Coordinator, U.S Army, Afghanistan
July 2011 – August 2013, Warehouse Receiving/ Turn in Supervisor, U.S Army Vilseck Germany
March 2010 – July 2011 Aviation Supply Manager, U.S Army, Iraq
November 2008 – March 2010 Aviation Supply Manager, U.S Army, Ft Riley Kansas
September 2007 – November 2008 Aviation Supply Manager, U.S Army, Iraq
July 2006 – September 2007 Warehouse Issue Section Clerk, U.S Army, Ft Riley Kansas
November 2004- June 2006 Warehouse Receiving / Turn in Clerk U.S Army Hanua, Germany
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