General Manager

Ferdinand Daniel B. Cruz

Address: #** ******* **., ******* ***********, Brgy. Sta. Lucia, De Castro, Pasig City Phone: +63-945-***-**** / 02 655 3888

Email: *****************@*****.***

DESCRIPTION Experienced General and Operations Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management and Planning, Organizational Development, Client Management and Relation, Medical Transcription, Quality Assurance and Proofreading. Handled multi-departments, i.e., Operations, Production, IT Support, Development, Finance, and QA. A strong operations professional who proudly graduated from Arellano University. WORK

EXPERIENCE

02/2011 - 07/2019

General Manager, Bhrillon Philippines, Inc.,

Mandaluyong City

Responsibilities:

Plan, coordinate and manage all day-to-day business operations in accordance with internal objectives

Identify business opportunities with new and existing customers

Assist in budget preparation and expense management activities

Evaluate the effectiveness of company’s efforts in marketing, sales and recommend improvements

Generate business, cost and employee reports to management Assist in employee recruitment, training, performance evaluation, promotion and termination activities

Provide leadership in the delivery of excellent customer/client service, exceeding customer/client expectations

Resolve in a timely fashion and report all issues relating to customer/client and employee relations

Ensure business growth, service development, quality control, profitability and operating costs efficiency

Coordinate staff, effective workflow and manages employee shift-schedules so as to ensure smooth operation

08/2016 – 07/2019

Operations Manager, Thrillon, Inc., Mandaluyong City 02/2011 – 08/2016

Operations Manager, Jivescribe, Inc., Mandaluyong City 01/2010 – 01/2011

Freelance Proofreader, Flipside Digital Content

Company, Inc., Quezon City

01/2006 – 01/2011

Head of Quality Assurance, I-Biz Outsource Technology, Inc., Quezon City

01/2004 – 01/2006

Medical Transcription Senior QA, SGTUC, Inc., Quezon City

01/2001 – 01/2005

Health/Fitness/Diet/Parenting Freelance

Writer/Illustrator, Women’s Home Companion, Quezon City

01/2001 – 01/2002

Health/Fitness/Diet/Parenting Freelance

Writer/Illustrator, Atlas Publishing and Islas Filipinas, Quezon City

EDUCATION

1994 - 2000

Bachelor of Science in Physical Therapy, Arellano

University, Legarda, Manila

ADDITIONAL

SKILLS

Microsoft Office package: Microsoft Word, Excel, Outlook PowerPoint

Primary: Operations Management/Planning, Business Process and Improvement, Customer/Client Relationship Management Secondary: Human Resources (Recruitment, Workforce, Training and Attrition Management), Medical Transcription, Quality Assurance, Proofreading

REFERENCES References available on request

Contact this candidate