Mental Health Manager Hospitality Management

Willie Lee Cole, Jr.

**** ******** ***. **** *** Charlotte NC 28227 Telephone 704-***-**** or 980-***-****

OBJECTIVE

To obtain a position with growth potential in a company where my hardworking ability and positive attitude will be an asset. To work for a firm that will enhance and better utilize my skills.

ABILITIES

a. Customer service and organizational abilities

b. Computer literacy including experience with the following programs: Lotus, Excel, Microsoft Word, Word Perfect, Pascal, DOS AS-400

c. Excellent problem solving, communication and people skills

d. Ability to perform work independently

e. Ability to supervise and assure that daily tasks are completed.

f. Extensive trainings in personnel employment, forecasting, and social/ analytical development, in relation to business personnel .

EDUCATION

JOHNSON C. SMITH UNIVERSITY, CHARLOTTE, NC - (1991)

Bachelor of Science in Business Administration, Minor- Computer Science

EXPERIENCE

INTOWN SUITES

GENERAL / PROPERTY MANAGER

March 2019- Present

Managed day to day operations of the extended stay facility.

Provided scheduling and necessary trainings for all employees.

Maintained adequate living and customer service for all guests.

Provided future daily plans for upper management as needed.

Hired and interview any staff needed to fill opening positions for opening positions.

CHRIS’S REHABILITATION SEVICES, LLC

PSYCHO-SOCIAL SERVICES REHABILITATION / CO-OWNER- CFO

May 2010- Present

Overseen daily financial obligations to assure company is managed appropriately

Provided managerial expertise and trainings to management and all staff

Assured that all employees have the appropriate trainings to meet state/ federal regulations

Provide Director with any and all tools and booklets so that the employees are properly informed for services

Assure that bills are paid monthly

Assure that employees payroll is done weekly and they are paid on time

Interview and hired staff who are qualified in compliance with state and federal standards

Provide daily audits to assure that the company operations are done in accordance to policy and procedure

STEP BY STEP REHABILITATION SERVICES

COMMUNITY SUPPORT TEAM// PROGRAM MANAGER (GROUP HOMES)

January 2008- May 2010

Overseen daily operations of Mental Health Facility

Assured that company met LME and State service definitions

Attended providers meetings to assure company was in compliance with state standards

Handled payroll for over 40 employees

Interviewed and Hired the necessary staff to stay in compliance with mental health standards

Did weekly billing

Provided daily audits on all company operations to assure was in compliance

Attended and provided all necessary trainings needed for the company

COMMUNITY HELPS NETWORK LLC.

DISTRICT MANAGER ; COMMUNITY SUPPORT

March 2005-January 2008

Payroll and oversee over sixty, plus employees

Provide mental health services

Assure that company met LME, and state service definitions

Qued (corrected and prepared) notes to be sent to billing

Attended providers meetings

Interviewed and hired staff as needed

Overseen three different facilities to ensure that all state requirements were met

Managed Facility Program Directors to make sure each location was properly managed

UNITED HEALTHCARE GROUP, GREENSBORO, N.C.

OPERATIONS MANAGER

October 2002- March 2005

a. Supervise 25 plus employees in two group homes

b. Weekly payroll and residential billing

c. Update and revised PCP’s monthly

d. Meet with court counselors, case managers, parents on a regular basis

e. Qued notes to be sent to office for billing

f. Provided therapeutic training for all Employees; Note Writing, Interventions for Children,

Anger Management, and Etc.

NEW CALVARY MISSIONARY BAPTIST CHURCH, GREENSBORO, NC

Associate Pastor, March 2002 – Present

Mediates over issues within the congregation

Conducts marriage counseling classes along with his wife

Serves as a counselor over spiritual issues within the congregation

Serves as an instructor at the Annual Church Leadership Conference

Serves as the Youth Bible Study Teacher

Serves as a teacher for Sunday School (known as Sunday Morning Teaching at New Calvary)

Visit the sick and shut-in within the church body.

Provided counseling to adults/ children with depression/ suicidal thoughts

Provided leads and assistance to find affordable housing when needed

Provided counseling when there was past issues or circumstances such as, bereavement, molestation, homelessness, etc…

PEPSI COLA BOTTLING VENTURE COMPANY, GREENSBORO, NC

Sales Manager

July 1998-October 2002

a. Overseen the distribution of the Pepsi product to corporate customers

b. Assured excellent customer service was rendered in an efficient and timely manner.

c. Maintained financial and statistical reports on customer satisfaction and monetary transactions

d. Overseen proper trainings for staff; rules and regulations and company updates when needed

COCA-COLA BOTTLING COMPANY, CHARLOTTE, NC

Route Salesman Director

March 1992- June 1998

a. Overseen the distribution of the Coca-Cola product to corporate customers

b. Assured excellent customer service was rendered in an efficient and timely manner

c. Maintained financial and statistical reports on customer satisfaction and monetary transactions

SOUTHEASTERN SAVINGS AND LOAN, CHARLOTTE, NC

Computer Analyst

May 1991-March 1992

Performed control functions for computer operations and data set management packages in the Data Processing Department

Responsible for receiving and purging electronic mail, monitoring and accounting for all types of computer cartridge and disk usage

Assisted mainframe users with system problems

Closed and purged business dates and submitted special packets by adding to general ledger

Signed logs for computer errors and provided report status to users

Reviewed and completed required reports to ensure accuracy and properly balanced totals

REFERENCES Available Upon Request

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