Remote Project Manager, Scrum Master
Resume:
Courtney S. White
**** ******** **** ******, ******** 20708
Profile
Highly experienced Project Manager with demonstrated expertise in determining project objectives, organizing and arranging resources and ensuring smooth pace and on-time delivery of assigned projects.
Experience
Advanced Decision Vectors – Department of Commerce – Washington, DC 08/2018–Present
Project Manager
Provides management and oversight of all aspects of field and/or task level project performance (i.e., technical, contractual, administrative, financial).
Conducts interviews and onboards potential candidates.
Works on multiple projects simultaneously, ensuring that tasks are completed in a timely and efficient manner.
Supervises personnel involved in all aspects of project activity, organizes and assigns responsibilities to subordinates, oversees the successful completion of all assigned tasks, and maintains customer contacts to ensure conformity to all contractual obligations.
Interfaces with all areas affected by the project including end users, computer services, and client services.
Ensures adherence to quality standards and reviews project deliverables.
Manages the integration of vendor tasks and tracks and reviews vendor/contractor deliverables.
Recommends action to direct the analysis and solutions of problems.
Exercises independent judgment, as well as a high-level of analytical skill, in solving non-routine technical, administrative, and managerial problems.
Communicates orally and in writing with high-level contacts both internally and externally, while maintaining a strong sense of professionalism.
Provides a strong degree of customer service to both the client and external individuals.
Writes reports and briefings in a clear, concise manner.
Transportation Security Administration/Dept. of Homeland Security – Arlington, VA 01/2017–8/2018
Technical Writer/Project Manager
Assist with the development and editing of technical documentation, including memos, technical reports, security assessment documentation, and standard operating procedures related to a range of TSA systems.
Meet with end users, technical staff, and stakeholders to determine documentation needs and the overall goals for the document in question.
Recommend styles, formats, and graphics and artifacts (templates, spreadsheets, etc.) to effectively augment the documentation.
Interview TSA and contractor staff and conduct internet research to develop standard operating procedures, policy documents, and other quality documentation related to TSA cyber security initiatives.
Assist with TSA and DSCI weekly reporting, as well as DSCI monthly reporting.
Archive policy, procedures, vulnerability data, and supporting documents and maintain the repository.
Coordinate with TSA and contractor staff on special projects, providing support of a technical and written nature as needed.
Document Meeting Minutes for weekly status meetings.
Reserve meeting rooms for weekly meetings.
Create tracking spreadsheets for numerous projects.
Jr Project Manager
Scope projects and build project schedules.
Build consolidated project dashboards and report up to branch and division directors.
Partner with the stakeholders on resource allocation, identifying when each task will be performed and by which team member.
Oversee project progress, ensuring that work is completed in allotted time.
Track and report on project milestones and provide status reports identifying project status, issues, and risks.
Analyze client requirements; constructing workflow charts and diagrams; studying system capabilities; writing technical documents.
Perform some administrative duties on occasion (digital media, doc scanning, etc.)
Present all project updates and plans to senior executive management
Implement and maintain development best practices.
Attend and Document Meeting Minutes for IAD Directors
Prepare appropriate documents for internal and external interviews
Escort visitors and contractors to the proper facility.
Avasant – Freddie Mac – McLean, VA 10/2015–11/2016
Jr Contracts Manager
Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables.
Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.
Track authorizations and correspondence.
RM Analyst/Jr Project Manager
Vendor contract management: vendor financial analysis, vendor performance management, analysis and reporting, and vendor relationship management.
Enable existing VMO staff to be more strategic to the business
Support Supplier Risk Management
Update daily, weekly and monthly SLA’s in the governance library
Support the development and maintenance of client’s Monthly Performance Reporting
Facilitate vendor management governance meetings
Support development of Service Provider and MGS dashboards and reports
Support customer survey management
Support governance of Relationship Management processes
ITMS Mailbox Manager and Administrator
Log and track receipt and any corresponding coordination of identified Deliverables and Obligations
Action Item (including ITMS “Requests for Information”) Process Manager
ITMS Weekly Operations Meeting Facilitator and Administrator
ITMS Weekly Staff Meeting Administrator
Governance Librarian / Custodian
Process Librarian / Custodian (managing that all processes are up to date, stored in the correct repository i.e. recorded in the Governance Library, and manage that processes are reviewed and being updated with any respective changes as necessary or on an agreed to schedule)
Governance Calendar Manager
Maintain internal project time
Monitoring contract issues and tracking the status of contract deliverables
Participating in vendor/service provider governance meetings, taking minutes of those meetings following up on action items from those meetings, and administering service provider customer satisfaction surveys
Pragmatics, Inc. – Reston, VA 9/2012–10/2015
Project Control Coordinator
Systems integration deliverables project coordinator: customer contracts, documentation, and services.
Work with various technology vendors to ensure deliverables are met
Quality assurance accountability of equipment orders for manufacturers/vendors/subcontractors.
Coordinate projects involving “List of Materials” (LOM) for recommended installations.
Prepare DA form 2062s for individual deployments.
Organize turnover books for deployment packages.
“Go to” representative for incoming and cancellation services.
Collaborate with senior staff to establish systems relating to procedures and standards in order to meet compliance.
Manage deliverable/s products to maximize profitability.
Monitors serial numbers and input data into management software.
Confer with senior staffers to establish external suppliers’ guidelines.
Reviews documentation for customer outcomes and completion.
Track vendor payments through purchasing and receiving via Costpoint.
Manages and reviews accounts payable and inventory invoices.
Analyze financial reports for purchases
ASG Security – Laurel, MD 12/2011–9/2012
Retention Specialist
Provide a broad range of customer service support via documentation of contracts, correspondence, assembly and processing of customer outcomes.
Maintenance of database to analyzed file list for open or closed cases.
Knowledge of portfolio products and services
Conduct periodic review of assigned tasks to identify potential improvements in work methods and processes.
Responsible for incoming requests and cancellation of services.
Process customers’ payments and generates contracts.
Answer phone inquiries pertaining to alarm security accounts.
Collect and place sensitive patient information into Mastermind Security Software.
Identify and resolve issues relating to customer dissatisfaction.
Document customer outcomes to track cancelled and ongoing services.
Maintain office equipment, correct minor malfunctions, and arrange for repairs.
Track documentation of customer outcomes for review and completion.
Software Skills
Microsoft Office (Excel, Word, PowerPoint, Outlook, Access, Visio), IShare, WordPerfect 10, Deltek CostPoint 6 & 7, SharePoint, Adobe Pro/Reader, Avasense, and Internet
Education
UNIVERSITY OF MARYLAND BS, CYBER SECURITY, ANTICIPATED 2020
SIMPLILEARN ITIL V3 FOUNDATION TRAINING DECEMBER 2017
SIMPLILEARN INTRO TO BIG DATA AND HADOOP CERTIFICATE APRIL 2019
SIMPLILEARN INTRO TO ARTIFICIAL INTELLIGENCE CERTIFICATE SEPTEMBER 2019
SCRUMstudy SCRUM MASTER CERTIFIED SEPTEMBER 2019
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