Sales Representative Customer Service

Sima Nassiri, Customer Sales Representative

**** ********* ******* *** ***, Pickering, L1V6Z6, Canada, 905-***-****, ********@**********.***

P R O F I L E In today's competitive environment being able to deliver creative solutions to complex problems is an integral part of creating real value for organizations and consumers. As an ambitious leader and highly imaginative thinker, my objective is to play a key role in delivering measurable results through implementing creative strategy.

E M P L OY M E N T H I S TO RY

Sep 2017 — Aug 2019 Customer Experience Representative / Call Centre, AND Agency

LLC

Scarborough

•Conducts data gathering activities utilizing various methodologies and technologies to obtain statistical information as required by the clients

•Identifying various banks of Canada and developing systematic process to help ensure all questions are providing solutions to customer needs

•Make limited decisions within established interview script referring unusual situations to the Respondent Contact Centre Manager

•Meeting with clients to review their needs and expectations

•Consulted with customers regarding banking needs to unpack, address and resolve concerns

•Conduct Value-focused customer service approach

Jul 2016 — Sep 2017 Store Manager/ Customer Service Representative, Gilani Pickering

•Complete daily requirements such as opening, scheduling, follow ups and maintaining sales goals

•Preparing, counting and balancing cash balance for daily and annual reports

•Developing and motivating ways to meet sales goals by training &

•Ensuring high level of customer satisfaction through excellent service

•Maintaining and updating store visual merchandise

•Dealing with customer complaints and issues

•Wrote agendas and notes and sent out automatic notifications for upcoming meetings

Jan 2010— Jul 2016 Sales Representative, Sears Canada Pickering

•Improved profitability and pipeline with multiple marketing channels and sales strategies

•Built positive and productive customer connections to drive consistent sales

•Focusing on daily sales goals

•Providing customer service in all departments

•Counting cash register and point of sale systems

•Employee of the month (x3) 2011,2012, 2013

•Credit card sales budget award 2015

•Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth

•Maximized branding exposure, customer traffic and sales by developing and executing effective marketing

programs

Feb 2008 — Jan 2010 Key Holder, La Senza Pickering

•Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

•Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

•Trained all new sales employees on effective sales, service and operational strategies to maximize team performance

•Retained product, service and company policy knowledge to serve as resource for both coworkers and customers Mentor team members in mastering sales techniques to consistently exceed objectives

E D U C AT I O N

Sep 1986 — Apr 1990 BA, Damarvand College Tehran

R E F E R E N C E S References available upon request

S K I L L S Product and service knowledge Product management and pricing Relationship selling

Microsoft Office expertise

Call center experience Project management abilities Data Entry

Providing customer support

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