Team leader
Resume:
Leona chappell
***** ****** **** **, ***** Springs, AL 36089 H: 334-***-**** E: **.***************@*****.***
Summary
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Energetic and reliable [ ] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term, loyal customers.
Customer service and sales expert able to identify customer need and deliver solutions to problems.
People-oriented Team Leader effective at successfully executing new [] initiatives. Ensures workplace culture is consistent with the organization's mission and values.
Reliable and friendly [] adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.
proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.
Skills
Cleaning and organization
High volume production capability
Dish preparation
Focused and disciplined
Cutting and slicing techniques
Manual pallet jack operation
Food safety understanding
Able to lift 25 nd
Quality assurance
Payment processing
Health codes compliance
Service-oriented
Safe food handling
Trained in food safety guidelines
Team contribution
Prior store management responsibilities
Purchasing
Time management
Multitasking and prioritization
Professional demeanor
Courteous and professional demeanor
Problem solving
Following regulations
Food preparation techniques
Outstanding cleanliness
Guest and client satisfaction
Point of Sale (POS) system operations
Computer application knowledge
Inventory control
Flexible and adaptable
Outgoing personality
Team building
Inventory monitoring
Verbal communication
Meeting deadlines
Cash register operation
Processing equipment proficiency
Computer proficiency
Effective multi-tasker
Courtesy
Customer service oriented
Strong communication skills
Strong team member
Accurate cash handling
Equipment operation and maintenance
Excellent customer service
Experience
TEAM LEADER 03/2015 to Current
Hanil USA - Tallassee, AL
Held each team member accountable for achieving brand and performance goals.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated and coordinated with multiple departments to achieve Re
Trained [] new employees each quarter in procedures and policies in order to maximize team performance.
Trained new employees on company customer service policies and service level standards.
Offered direction and gave constructive feedback to motivate team members.
Cross-trained on [] and [] roles in order to provide skilled back-up for customer-facing teams.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Delegated tasks to team members to optimize productivity.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Stocked and rotated inventory regularly.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
MANAGER 05/2011 to 08/2014
McDonald's - Union Springs, AL
Standardized processes across all companies and upper-level management by implementing best practices and communicating guidelines.
Recruited and trained new staff members and produced employee schedules.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Supervised, developed and delegated tasks to employees.
Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
Supervised a staff of [] in daily operations.
Supervised a staff of [19] in daily operations.
Assessed client needs and promoted products and services to fit unique criteria.
COOK 02/2006 to 11/2009
Pizza hut - Opelika, AL
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Prepared for each shift by installing clean cutting boards and utensil baths at workstation.
Placed food, including [] and [yp] n proper storage containers and put perishable items n refrigerator for later use and to prevent spoilage.
Emphasized food quality and specialized baking techniques.
Maintained highest standards of [Type] product quality.
Enforced appropriate work-flow and quality controls for food quality and temperature.
Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Verified kitchen staff followed all recipes and portion serving guidelines correctly.
Reduced food waste by re-purposing ingredients.
Protected staff and customers by enforcing optimal safety standards for prepared food and raw ingredients.
Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Kept stations stocked and key spices always ready for use to maximize productivity.
Sanitized food preparation areas, grills and equipment to prevent illness and avoid cross-contamination from raw items.
Mixed, weighed and proofed ingredients in accordance with bakery recipes.
Followed proper food handling methods and maintained correct temperature of all food products.
Enforced proper sanitation practices to prevent the spoiling or contamination of foods.
Operated all kitchen equipment in accordance with established guidelines.
Participated in staff meetings and operated as effective team leader.
Education and Training
Booker T Washington High School - Tuskegee, AL GED
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