Sales Engineer

RESUME OF SARAVANAKUMAR.V

No: **, P.s.sivasamy salai, R.k.m staff quarters

Mylapore, Chennai, Tamilnadu India.

Phone: +968-********, +968-********

Email: *****************@*****.***

CAREER OBJECTIVE

A result oriented professional with than 13 years of experience in after sales support, spare parts sales and customer support function, seeking a career in heavy hydraulic earth moving machineries industry.

EDCATIONAL QUALIFICATIONS

Qualification

Institution

Marks%

Year

B.Tech mechanical Engineering

Rajasthan Vidyapeeth University,

Rajasthan, India.

75%

2014

Diploma In Mechanical Engineering

Valliammai Polytechnic Collage

Tamilnadu, India.

65%

2006

Higher Secondary Examination

C.D. Nayagam Theyagaraya Nagar Higher Sec School, Tamilnadu, India.

72%

2004

Secondary School Leaving

Ramakrishna Mission High School

Tamilnadu, India.

68%

2002

PROFESSIONAL EXPERIENCE

As Workshop Supervisor - Service, in Al Fairuz Trading & Contracting Co. LLC Oman from Feb 2011 to Till Now SBPE is the authorized dealer of Hitachi earth moving machinery, Terex backhoe loader, Yale forklift, Hydraulic Rock breaker –Soosan, Furukwa, Npk, Isuzu Engine in The Sultanate of Oman.

Establish rapport and trust with customers.

Attend breakdown calls from customer, document vehicle problems by listening to customers describe them and by asking probing questions

Depute service team, execute work and ensure history data is entered and maintained.

Prepare and initiate service contracts with companies, schedule and monitor preventive maintenance of machines.

Convince customer to bring breakdown machines to the workshop, receive it, submit parts quotation and labour estimate.

Follow up with customer, collect orders and execute all jobs according to customers’ requests and handle customer’s feedback.

Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.

Submit invoice, Payment follow ups, Meet the monthly set business target.

Develop good relationships with customer for repeat business.

Trouble shooting various hydraulic problems.

Dismantling, Assembling, Parts assessment and testing of hydraulic components.

HITACHI EXCAVATORS EXPERIENCED

ZX 75, ZX120, ZX220, ZX240, ZX300, ZX330, ZX350, ZX450, ZX470, ZX500, ZX570, ZX670, ZX870, ZX1250 LCH.

HITACH WHEELLOADERS EXPERIENCED

ZW-180, ZW-220, ZW-310 ZW550-5G and advance 5A-model series

ISUZU ENGINES EXPERIENCED

4HK1, 6HK1, 6WG1, EGR Controlled Engines.

HAMMERS EXPERIENCED

SOOSAN - Hydraulic Rock Breaker – SB80, SB121, SB151, SB180.

NPK – Hydraulic Rock Breaker- GH80, GH10, GH12, GH15, GH18.

TEREX BACKHOE LOADERS EXPERIENCED

820, 860, 980, 970,990 Backhoe loaders 6 tons to 25 tons

Worked as Product Support Engineer in L&T construction & mining machinery from May2006 to Aug 2011

Erection and commissioning of new KOMATSU machines and educating customers about the maintenance practices and, equipment as well as personal safety

Handle after sales support and maintenance of Komatsu Earth movers. Doing Komatsu Vehicle Health Monitoring System Data analysis, Preventive Maintenance Clinics, Komatsu Under-Carriage Inspection and taking the corrective action according to the report.

Conduct Komatsu Field Campaign jobs.

Plan and maintain spare parts stock, maintain the records.

Handle Warranty Administration

Prepare Technical Service Information for warranty failures and sending to principal.

Issuing the components and taking necessary steps for claiming warranty from M/S Komatsu through KOMATSU-GCPS (Global claim processing system).

List all failures, group repetitive failures for discussion with Komatsu India Pvt. Ltd. for Q.A. meeting, and for management review.

Conduct Customer Satisfaction surveys

Meet the monthly set business target, by service marketing, sales of spare parts.

Represented South Zone in a SAP system modification project named as TEJAS (Technologically Enabled Journey After sales), where we are the stakeholders for implementing SAP even at site level for better monitoring of FMC (Fixed Maintenance Contract),SSA (Site Support Agreement) Projects & Service Stations.

Periodical maintenance, Breakdown maintenance, Preventive Maintenance, Selective repairs, major overhauling and individual component service of crawler type hydraulic excavators of machine ranging for 6 Tons To 200 Tons, Heavy-duty dumper Komatsu HD475-7 & HD 785-7 ( 40 Tons to 100 Tons ).

TRAINING DETAILS

Terex Great Britain Limited: ( Coventry, United Kingdom )

Terex Backhoe Loader all models very well trained from- UK.

Technical Training attend from Hitachi Excavators-Dubai

Technical Training attend from Hitachi wheel loaders –Oman

Technical Training attend from Amman compactors-Oman.

PERSONAL PROFILE

Name: Saravanakumar.v

Father’s Name Varadhan.p

Date of birth: 08 -05- 1987

Nationality: Indian

Passport no: T2733341

License no in Oman 87301485

Marital status: Married

Language known: English, Tamil, Malayalam, Hindi, Arabic

DECLARATION

I hereby declare that all the details given above are true to the best of my knowledge and belief.

14/10/2019 SARAVANAKUMAR.V

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