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Customer Support, Customer Relations and Retention, Retail, Non ban

Salem, Tamil Nadu, India
October 16, 2019

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Padma Gowri . E

Ph : 996-***-****.


Career Objective

To take up challenge in technical and management assignments, never ending thirst to learn new technologies and skill works with focus on the ultimate goal of the company and aiming on the growth of company.

About Me

Highly focused and creative telecom Activation Manager with complete Store Activations and Retail Team Leader with an excellent sales and customer satisfaction record. Adapt at working simultaneously on multiple accounts with the highest accuracy and professional sales person. Able to function well independently or as part of a telecommunication sales team.

Built a strengthen relationship with the customers thereby ensuring high customer satisfaction by providing them with complete product service support.

Self-motivated professional who achieves results and has superior ability to coordinate and

Perform several projects simultaneously.

Excellent communicator with time-management and customer need assessment skills.

Exercise decision making and problem solving abilities.

Professional Information

Current Experience:

Customer Service Manager – Wintech Weighing System, Salem from November 2016 – Present,

Maintaining overall Office Administration work, Dealers, Direct Sales, Petty Cash, Dealers Sales Cash, Customer Service, Cross selling the products, After Selling every year remaining customers to re-stamp the products, Products full Production Management.

Previous Experience :

Activation Officer ( Onroll ) for overall Retail Stores, Dealers and Distributions in Vodafone Mobile Services Ltd, Salem & Mettur District from November 2014 to October 2016.

Retail Store Team leader in Vodafone Mobile Services Ltd, Salem from November 2012 to

October 2016.

Team Lead- Retail Sales, Retention & Customer Service in Reliance Ltd, Salem from January 2011 till April 2012.

Associate Team Lead- Retail &Customer Service Delivery, Aircel Ltd, Salem from March 2009 to January 2011.

Associate Executive - Retail & Customer Support in Vodafone Essar Ltd & Hutch, Salem from March 2007 to Jan 2009.

Phone Banking officer - Current Account Sales in ICICI Bank, from April 2006 to Feb 2007.

EMPLOYMENT FUNCTIONS (Retail Sales and Customer Support)

Overall Activations of Retail Store Sales, Dealer and Distribution.

Handled Sales and Customer related Supports in Retail Store.

Overall Responsibility for Activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, Data etc.) and execute marketing promotions, display and store experience schemes.

Ensure and monitor quality of acquisition through the store and increase revenue per footfall by aiding customers’ purchase decisions .

Deliver revenue targets for the store, achieve profitability (ROI) and minimize losses from pilferage (wastage) and shrinkage (unidentified losses).

Ensure adherence to store processes in terms of documentation and systems.

Maintain availability of stock at the store while adhering to norms, Ensure infrastructure / store upkeep.

Competent and efficient in understanding the customer needs thus ensuring timely closure of deals.

Adroit in collating; analyzing market feedback to ensure required improvement in the Business Excellence.

Relevant Skills

Excellent in customer Services.

Excellent in Team Handling with nil attrition.

Vast experience selling as assortment of telecommunications Devices and products.

Adept at identifying new Business opportunities and implementing effective strategies.

Excellent in ensuring store profitability, Revenue generation and 100% Team Productivity.

Reliable and Accurate money handling.

Certificated in Telecom Retail Programming.

Multicultural Background and great drive over commitments.

Structured and detailed oriented approach towards work.


Got Icon Award for Overall Performance in Vodafone Mobile Service Limited.

Awarded as Best Activation Manager for Overall Performance (Retail Stores, Dealers and Distributions) in Vodafone Mobile Service Limited.

Awarded as All Over Customer Service Best Performer (Sales, Retention, Customer Service) in Reliance Communications.

Awarded as Outstanding Performer and got medal for Salem Postpaid Sales and Customer Support in Vodafone Essar Ltd.

Awarded as Excellent Performer for Sales Postpaid in Hutch.


Course Name


Year of Passing



Annamalai University



DECE(Diploma in Electronics and Communication)

C.S.I Polytechnic College,




Additional Qualification

English Type writing lower

MS Office


NSS Activities.


To exceed expectations and show positive results.

Ensure the company objectives are always met achieved.

Target driven and self-motivated.

Excellent communication and presentation skills.

Comprehensive knowledge of Computer Applications with excellent customer service skills.


To make correct decisions at the right time and to lead the team in the successful way.

Willingness to learn.

Dedication to work & punctuality.

Sharing knowledge equally.

Personal Information

Name : Padma Gowri E

Date of Birth : 06-06-1987

Marital Status : Married

Languages Known : To Write : English, Tamil / To Speak: Telugu, English, and Tamil

Communication Address : Door No : 248,

Poongodi appartments, First floor



Salem – 636009.

Ph: 996-***-****



I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Place : Salem Yours Faithfully

Date : ( Padma Gowri E)

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