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Contact Details Customer Care

Durban, KwaZulu-Natal, South Africa
10,000 _ 18,000
October 15, 2019

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Personal Details

Surname : Ngcobo

First Names : Nicholas Mthobisi

Identity Number : 820**********

Email :

Home Address : 1117 Unit BB




Telephone Number : 073*******

Cell number : 084*******/ 065*******/ 061-***-****

Gender : Male

Marital Status : Single

Nationality : South African

Driver’s Licence : Code 10 (PDP)

Home language : Zulu (speak, read and write)

Other Language : English, Afrikaans, Xhosa, Sesotho

speak, read, write

Health Condition : Good

Criminal Record : None

Personal Motto : Attitude is everything


Computer Skills : Microsoft Office: Word, Excel and

PowerPoint, Internet Business Customer Care

Interpersonal Skills : Interacting with Customers and

Suppliers at different levels.

Numerical Skills : Financial Accounting

Communication Skills : Written and Verbal (Faxing, Telephone,

Business letters and E-mailing).

Managerial Skills : Planning, Organizing, Leading and


Secretarial Skills : Report compilation, Writing Business

Letters and Filing

Negotiation Skills : Anticipating events, set objectives,

Identifying issues and analyzing

Information of the opponent.

Attributes : Integrity, Willingness to learn, High

level of commitment, Confidentiality,

High tolerance for stress and ability to

Work to tight deadlines


Last High School Attended : Hope Study Project

Highest Standard : Grade 12

Year : 2003

Subjects Passed : Zulu

: English

: Mathematics

: Accounting

: Economics

: Business Economics


Name of Institution : Universal College Outcomes

Obtained : National Certification

Subjects : Business Administration

: Customer Care

: Office Administration

: Typing Instructor Deluxe Keyboard

Year Obtained : 2011


Name of Institution : IT Intellect

Subjects : A+ Hardware

: A+ Software

: Network

Year Obtained : 5 Months Course (2010) Certification of attendance

Contact Details : 033-*******


Name of the Company : KZN Department of Public Work

: Head Office ICT

: (Information and Communication Technology)

Position : Administration Clerk: Information


Duration : June 2013 to date

: 033-***-****/4026

Procurement and Finance Administration (ICT)

Preparing of submission to purchase IT equipment e.g. IBM Servers, and requesting of quotations from suppliers.

Receiving of requisitions for ICT equipment from Public Works Regions and Districts.

Research in specification on Laptops and PCs standard.

Purchasing and renewal of Software Licenses e.g. AutoCAD, ArchiCAD for Dept. Professionals

Monitoring of ICT projects.

Assisting the staff with loading/unloading of vehicles.

To ensure that the delivered goods are in line with the purchased order.

Ensure that goods are not damage and lost when receiving or delayed.

Ensure deliveries are done accurately and all the paperwork is signed and correct e.g. PoD.

Ensure the storeroom is clean and tidy.

Organise transport to distribute laptops and PC’s to the Regions, Districts and to confirm the delivers to the Managers.

Receiving of invoices from the suppliers for payment and make sure that are paid within 30 working days.

Ensure SITA SLA invoices are received and paid.

Receiving monthly statement and prepare BAS report ( forward the BAS remittance to the suppliers)

Control of petty cash and manage staff lunches

Communicating with Contractors requesting outstanding invoices.

Receiving of Cash flows for ICT from Finance Section (Budget) and prepare the expenditure and projection for ICT projects and compensation of employees.

Prepare and sort physical documents for scanning, including removing of staples and other bindings, identifying documents quality and handle accordingly

Scan manual and paper documents to convert to computerised records.

Verify, prepare, and scan document onto the system.

Prepare files and documentation scan, file and index paper from supply files.

Ensure the security and safe storage of all documentation according to Department policies and procedures.

Maintaining of Photocopying Machine.


Name of the Company : KZN Department of Public Work

Under Agent : Field Street Recruitment

: Head Office (Finance Section)

Position : Administration Clerk

: 2011 to 2012 (033-***-**** / 5555)

Recovery of Debts (Debts Section)


Assist in clearing of suspense Accounts.

Debts enquiries, Debt Take on Form.

Correspondence to and from debtors.

Debt must have its own debtor file

Monthly statement must be sent to debtors within, five working days after last day of the calendar month.

Following up on debtor’s monthly basis.

Maintain filling system.

Maintain confidential

Send notification letter to debtor as soon as the debt is identified.

Capturing on BAS.

Assisting in Directors Office: Finance, when the PA is on leave.

Provide general secretarial and administrative functions.

Project and financial administration.

Facilitate travel arrangements (booking of flights, hotels, cars etc.).

Order general services and supplies as and when necessary.

Arrange meetings.

Taking minutes on request.

Reception duties.

Welcome and provide refreshments to visitors.

Answer the telephone and screen incoming calls



Name of the Company : KZN Department of Health

Under Agent : Field Street Recruitment

: Head Office IT Section

Position : Administration Clerk

Duration : 13 September 2007 to 3 February 2010

: 033-***-****/ 846 7002


Handling Major Account e.g. SITA, Telkom and Safika Assets Finance and invitation of Bids and Quotations.

Receiving of request From Institutions and Districts Prepare for PITC, BEC AND BAC for approval.

Capturing of payments on BAS system.

Complying of orders, follow- up on the outstanding, orders and invoices, filling and binding, reconciling, of accounts,

Revitalization Project

Defacing of payments.

Maintain batch register.

Application for cell phone.

Procurement of IT equipment.

Check supply invoices against the purchased orders ensure that the correct items are deliver

Prepare submission to the Departmental Bid, Evaluation Committee.

Administration function assign to me on request.


Name : Mr. B Pillay

Position : Director Manager

: Information and Communication Technology

Contact Details : 033-***-****

Name : Mr. Afizel Saley

Position : Finance Director

Contact Details : 033-***-**** / 5545

Name : Ms. NP Zondi

Position : Acting Assistant Director Information Systems

Contact Details : 033-***-****/ 072-***-****

Name : Mrs. N Dlamini

Position : Assistant Information Officer

Contact Details : 033-***-****

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