Administrative Assistant Customer Service

I am a strong customer service representative with 7+ years’ experience. My Strengths are inside sales, tech support and customer care. Aiming to use my proven skills effectively to fill the needs of customers in your company. I handle my customers with empathy, care and compassion allowing them to feel safe with me handling their needs while developing a positive relationship with the customer. I treat all my customers with compassion.

Experience

Jan 2017-2019 Subcontractor for ATT/DTV Customer Service Technician

Killeen Tx Face to face customer service threw installation of new services, repair of current services. Listening and talking to customers about their needs and concerns. Trouble shooting issues for customers coming to solutions ensuring customer satisfaction in any means necessary.

June 2014-2015 Keller Williams Realty Inside Sales Associate/Admin Assistant

McAllen Tx Took incoming calls, assessed the needs of the customer. Ran customer credentials to qualify new clients for a new home. Made outbound calls to inform surrounding homeowners that we had a home for sale in their area. Educated homeowners on the going price for homes in their area.

Aug 2013-2017 Hallmark, Inc. Retail Merchandiser

Houston/ Brownsville Tx Assisted customers with their shopping, providing the customer with a smooth shopping experience. I was also responsible for creating and setting holiday displays, stocking product and ordering inventory.

April 2003-2010 Foresight Properties Inc. Office Manager

Houston Tx Processed Rental and Mortgage applications by verifying customer credentials were in fact true and meeting company standards. Once customer was approved for their loan or lease, I was responsible for overseeing and assisting with the preparation of the lease or loan agreements. I was responsible for maintaining rental and mortgage accounts, sending notices as needed. I was also responsible for the filing and representation of evictions in small claims court. Being the Office Manager I was responsible for overseeing of all positions needed to run the company.

Education

High School Diploma

Champions School of Real Estate

References

Keala Kealu 808-***-**** Work

Tami Lourch 832-***-**** Work

Rachel Kinnison 214-***-**** Work

Cynthia Wiggins 832-***-**** Personal

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