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Administrative Assistant Customer Service

Location:
Alexandria, VA
Salary:
75000
Posted:
October 15, 2019

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Resume:

Results and detail-oriented professional with extensive event coordination experience. Effectively and successfully organizes, facilitates, and leverages industry knowledge in coordinating, implementing, researching, and delivering programs on national, local and municipal levels. Strong interpersonal communication and conflict management skills in working with businesses, business executives, vendors, customers, cities, along with nationally and municipally elected officials, with the ability to form positive relationships among all stakeholders.

PROFESSIONAL EXPERIENCE

MOTIONSOFT

Meeting Consultant August 2019 – Present

Coordinating a three-day event for the company in Washington, DC at the Omni Shoreham Hotel.

Handling all vendors for the exhibit hall, Shutterbooth, and executive bingo

Coordinating evening events and managing on-site coordination

MUSSELL BAR AND GRILL – ARLINGTON, VA

Bartender September 2018 – July 2019

PROFESSIONAL WOMEN IN ADVOCACY (WPIA) – WASHINGTON, DC

Meeting Specialist Juley 2018 – October 2018

Edited and finished the awards banquet PowerPoint presentation

Greeted all speakers, made sure that they were in the right place at the right times

Helped the on-site registration and registration desk, as well as helping with the setup of the booth and reception

THE U.S. CONFERENCE OF MAYORS – WASHINGTON, DC

Meeting Specialist March 2000 – September 2017

Heavily involved in full cycle event coordination, including venue selection, vendor choice, contract negotiation and budget management

Leveraged strong industry knowledge to determine requirements for individual events, including space, audio visual and food/beverage requirements

Utilized strong organizational abilities to strategically facilitate meetings and events

Orchestrated all logistics activities for important board meetings, committee meetings, and staff events

Held concurrent responsibility for processing registrations and hotel reservations, conducting Annual and Winter meeting site visits, procuring badge and tent cards, as well as handling shipment of exhibit and office supplies

Monitored various budget and financial functions, including the creation of expense reports and management of office supplies under budget

Consistently delivered meetings under budget and reduced audio-visual costs by up to 50%

Maintained exceptional relationships with key stakeholders, addressing inquiries of a high volume

Successfully procured and processed all White House security clearances for Mayors visits

Arranged holding rooms for United States Presidents and First ladies, and other government officials

Spearheaded logistics efforts to high profile celebrity appearances at meetings, one of which hosted Lady Gaga, Hillary Clinton and the Dalai Lama, and also managed and facilitated high level executives, including CEO’s, Executive Directors, Senators and Cabinet Members

Strategically positioned full-time and temporary volunteer staff to surpass ambitious objectives

SOCIETY OF PLASITICS INDUSTRY

Administrative Assistant 1998 – 2000

Fulfilled key administrative role providing direct support to the Director

Bookkeeping, scheduling, and call management

Maintained records, prepared invoices, and processed documents

Delivered high quality customer service daily

CORE COMPETENCIES

Exceptional customer service Exceptional written and oral communication

Exceptional interpersonal skills Stakeholder management

Marketing and advertising experience Cash handling and reporting expertise

Conflict resolution Budgeting and cost control

Staff motivation and training VIP services specialist

Travel agency experience

EDUCATION AND TRAINING

Virginia Polytechnic Institute: Bachelor’s Degree in English Literature

Wedding Planning Certificate: School of Bridal Consultants

VOLUNTEER ACTIVITIES

PTA at Douglas MacArthur Elementary: field trips, Book Fairs bake sales, and teacher breakfasts

Alexandria Baseball: tryouts, merchandise sales, bake sales, and organize group outings



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